Indian vegetarian could have ice cream for dessert. Would have been nice.
Friendly staff. Could improve on the leg room.
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Delays were given at intervals. So we were informed
Ưu: "The whole Business experience on SQ"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Ưu: "The crew was friendly"
Khuyết điểm: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Ưu: "Singapore airlines never disappoints"
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Khuyết điểm: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "Service was excellent, always with a smile."
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Seating was spacious, crew was attentive. Boarding was efficient."
Khuyết điểm: "The food choice was not pleasing to me."
Ưu: "The staff is amazing and know what parents of bubs need."
Ưu: "So good to get on a flight where I can fit in the seats..."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Great entertainment system for a short haul fl flight"
Khuyết điểm: "Terrible food"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Crew was good."
Khuyết điểm: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Ưu: "crew was very polite and cheerful."
Ưu: "Helpful crew. Full food service!"
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "All went great"
Khuyết điểm: "I liked all - end to end excellent service"
Ưu: "Very comfortable great personal service. Smooth flight,on schedule."
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "Food, movies, support, were all wonderful."
Ưu: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Khuyết điểm: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Ưu: "Great service with a smile and can do attitude"
Khuyết điểm: "Nothing"
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Ưu: "Lots of movie and game options"
Khuyết điểm: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Same as before very over rated plus super expensive to change flight date lots of penalties and bs fees
Khuyết điểm: "A bit too small the seats"
Ưu: "The crew was nice"
Khuyết điểm: "Better food and cooked throughly and better seat and more blankets."
Ưu: "Seating was comfortable and crew was amazing."
Khuyết điểm: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Ưu: "The overall trip was amazing"
Khuyết điểm: "N/A"
Ưu: "Everything else"
Khuyết điểm: "Cabin crew less approachable than usual"
Ưu: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Great food and Entertainment"
Khuyết điểm: "Nothing"
Ưu: "The food was great, the in flight entertainment was great, and as a tall person I appreciate that Emirates still provides a decent amount of legroom, even in Economy."
Khuyết điểm: "Being sandwiched between 2 large men for a 12 hour cuddle."
Khuyết điểm: "It was too cold"
Ưu: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Ưu: "Lots of selection in movies"
Khuyết điểm: "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
Khuyết điểm: "Shitty boarding like in all India airports"
Ưu: "Ease of checkin"
Khuyết điểm: "Delayed take off Delayed baggage retrieval’s"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Live football final game"
Khuyết điểm: "Cannot think of anything"
Ưu: "staff is nice"
Khuyết điểm: "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."
Khuyết điểm: "Seat wouldn’t recline Checked with Air hostess She said it cannot be fixed So travel 15 hrs in pain"
Ưu: "Business class entertainment and comfort very good."
Khuyết điểm: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Khuyết điểm: "Always spicy food"
Ưu: "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."
Khuyết điểm: "The fact that I didn't fly due to ill health and got no refund"
Ưu: "Nothing very hard to like anything. When traveling in disconfort"
Khuyết điểm: "The seat I was given. I should have been given the option to select a seat when my money was taken"
Ưu: "Great service, good meal and outstanding entertainment channels"
Khuyết điểm: "No critical comments to be offered"
Ưu: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Khuyết điểm: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Ưu: "Overall satisfactory"
Khuyết điểm: "Time taken to Debord at Mumbai"
Ưu: "The crew and flights were very good,I could not find any fault with them."
Khuyết điểm: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Ưu: "Everything. Emirates is fantastic. Great service more room in economy than others."
Khuyết điểm: "Nothing."
Ưu: "The air conditioning worked properly"
Khuyết điểm: "You asked for a drink and they never return☹️"
Khuyết điểm: "The price of the tickets that I booked was not valid. They first declined my card and then they told me that the price has changed."
Khuyết điểm: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "travel was pleasant"
Ưu: "777 are pretty good"
Khuyết điểm: "Screen was broken for the whole flight , after repeated calls to the flight attendants nothing was done"
Ưu: "I enjoyed the entertainment selection on board, as well as the food. It was quite tasty and fresh."
Khuyết điểm: "The crew were not very responsive to passengers' requests. I wanted to have some water, and called for one of the cabin crew, but they didn't bother to answer."
Ưu: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Khuyết điểm: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Khuyết điểm: "I pre-selected the Asian Veg Meal but they were out and I didn't get any meal because of that."
Ưu: "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
Khuyết điểm: "We kept a option for wheel chair but no one turned up that was disappointing."
Khuyết điểm: "My seat was changed after I had booked and paid for flight."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Ưu: "Wifi availability. Comfort."
Ưu: "food and drink selection was good. more new movies and television shows needed."
Khuyết điểm: "Everything"
Ưu: "The baggage allowance, excess baggage rules are some of the most generous rules. The service of the people on board is great I general and the aircrafts are impeccable."
Khuyết điểm: "The first leg of Hyderabad to Dubai was about 3.5 hours. The airhostesses must have been tired from another long haul prior to the HYD-DBX leg. A couple of them were a little less than charming to some of the passengers. Many of the people from Indian subcontinent don't use the magic words - thank you and please. So, it could come out likes bit rude but a curt answer in stead of yelling would have sufficed. My flight was from EWR to HYD with stopovers at BOS and DBX. A long wait at Dubai can be understood and expected. But a 7 hour layover at Boston was a killer. If Emirates tied up with any other carrier other than jet blue, this could have been avoided. Even otherwise, after a 20+ hour journey, another 7+ hour waiting was a killer. Please change it to make the journey shorter"
Ưu: "Entertainment and food"
Ưu: "It wasn't a full flight and I was able to stretch out. The crew was also very nice. They had a lot of entertainment options."
Khuyết điểm: "Nothing."
Ưu: "Fast/ efficient"
Khuyết điểm: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Khuyết điểm: "Better flight scheduling."
Khuyết điểm: "The flight scheduled was 1 hour 30 minutes late"
Khuyết điểm: "Flight was delayed out of the gate from ATL. No one was available for at least 15 minutes to move the jetway to let us off the plane when we arrived in RDU."
Ưu: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Khuyết điểm: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Ưu: "They didn’t want to help"
Khuyết điểm: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Khuyết điểm: "Value for the price."
Khuyết điểm: "The crew"
Khuyết điểm: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Ưu: "Boarding process was smooth."
Khuyết điểm: "In flight service was disappointing."
Ưu: "Smooth flight."
Khuyết điểm: "Tight seat. Small space."
Ưu: "Good service this morning"
Khuyết điểm: "All good"
Ưu: "Very good check in and customs, etc at both airports especially RDU."
Khuyết điểm: "Only fair to good in flight service."
Ưu: "Crew was great"
Khuyết điểm: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Ưu: "chwcking in was very easy."
Khuyết điểm: "No in board beverages. On flight from RDU to PHL beverages were served."
Ưu: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Khuyết điểm: "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."
Khuyết điểm: "Food, cramped seating."
Ưu: "The crew was nice and did the best they could"
Khuyết điểm: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
Ưu: "Crews were great."
Khuyết điểm: "Flight delays coming and going. Happens a lot with Delta."
Ưu: "Getting off the flight was the best!"
Khuyết điểm: "The persons who barfed and delayed take off was a not great. Cramped"
Khuyết điểm: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Ưu: "Plane was on time."
Khuyết điểm: "My seat assignment was in the last row of the plan when the plane was not full"
Khuyết điểm: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Ưu: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Ưu: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Khuyết điểm: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Ưu: "All the staff and flight crew we're really great and thoughtful. Helpful with finding overhead compartments on a full flight."
Khuyết điểm: "Seats could be bigger, with more leg room. But we know that's not gonna happen."
Ưu: "see aqbove"
Khuyết điểm: "see above"
Ưu: "On time departure and arrival"
Khuyết điểm: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Ưu: "The air staff were very nice and attentive. Menu choices were varied and reasonably priced."
Khuyết điểm: "The microphones didn't work well and hearing the staff was difficult. I saw several load before their zone was called with nothing said to them. When I paid to upgrade zones that is very annoying. Please quit shrinking the passenger seat size."
Khuyết điểm: "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."
Khuyết điểm: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Ưu: "Got there before ETA"
Khuyết điểm: "Concourse was VERY FAR away and trains were not running☹️"
Ưu: "great service and a quick flight"
Ưu: "Good Food Nice Flight Attendants"
Ưu: "Staff were great.. landed smoothly"
Ưu: "Flight attendant had nice attitude."
Khuyết điểm: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Ưu: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Khuyết điểm: "After reading the good things, you need more bad?"
Khuyết điểm: "The flight crew and staff were all great!"
Ưu: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Khuyết điểm: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Ưu: "The food has REALLY improved!! GREAT CREW!"
Ưu: "Crew aware of my children's nut allergy and chose not to serve"
Khuyết điểm: "Coffee horrible"
Ưu: "absolutely nothing"
Khuyết điểm: "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
Ưu: "Everything was decent, good entertainment, nice crew, etc."
Khuyết điểm: "Nothing was bad."
Khuyết điểm: "Reservation. Checkin. Seating. Flight."
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Khuyết điểm: "Better customer service with drinks and friendliness of crew"
Khuyết điểm: "All our chosen seats were disregarded the entire way from Munich back to Raleigh because the airline was switched to United. My family was separated on all flights, even though we chose seats over a month in advance."
Khuyết điểm: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Khuyết điểm: "Nothing"
Khuyết điểm: "The seats were uncomfortable."
Khuyết điểm: "It would have been great but they ran out of Buffalo Trace halfway through the flight - or that is the line from flight attendants"
Ưu: "Orderly, quick, ontime boarding"
Khuyết điểm: "Not being able to bring a carryon."
Ưu: "Short and sweet"
Khuyết điểm: "Delayed due to ice"
Khuyết điểm: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Ưu: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Khuyết điểm: "Seats do not recline"
Ưu: "The roominess of the plane. Awesome."
Khuyết điểm: "We were crammed in like sardines"
Ưu: "Attendants were nice"
Khuyết điểm: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Ưu: "Crew ROCKED!"
Khuyết điểm: "N/a"
Ưu: "I liked the check-in and waiting area at the airport."
Khuyết điểm: "I did not like that we had to walk so much to the new gate assignment."
Khuyết điểm: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Khuyết điểm: "It was boiling hot on this flight."
Ưu: "Nice crew."
Khuyết điểm: "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
Ưu: "Crew were friendly and attentive, service was great."
Khuyết điểm: "I was seated in the last row, by lavatory door. The plane smelled bad and I could hear a distressed dog barking below. Vinyl seats left my shirt sweaty."
Ưu: "Custodian found us blankets and water"
Khuyết điểm: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Ưu: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Khuyết điểm: "Forced to gate check rollerboard for no reason."
Khuyết điểm: "Never made it to destination"
Khuyết điểm: "Crew, timing"
Ưu: "It was on time. An incident was handled well."
Khuyết điểm: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Khuyết điểm: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Ưu: "Ok flight, no complaints"
Ưu: "Overall geeat"
Khuyết điểm: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"
Ưu: "It got me to where I was going."
Khuyết điểm: "Had to pay extra for entertainment."
Ưu: "Smooth flight and on time great customer service"
Khuyết điểm: "Nothing"
Ưu: "Friendly staff, on time, small snack was good"
Khuyết điểm: "Very little space in seat"
Ưu: "Efficiency was great!"
Khuyết điểm: "Seats somewhat uncomfortable."
Ưu: "Nice seats and lots of space"
Khuyết điểm: "Rude crew on board"
Ưu: "We were upgraded to seats with more room. After a 8+ hour flight before this one, it was welcome. We had to deal with the hurricane. After delays, the pilot filed a different flight plan. The gate people kept us updated and you had the feeling they were trying to get us to our destination. We left a couple hours late and had a very skillful landing into some pretty stiff winds but landed safely."
Ưu: "Delayed bc of weather."
Ưu: "Good flight"
Khuyết điểm: "Very small seats, no leg room."
Khuyết điểm: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Ưu: "Good just hate middle seat."
Khuyết điểm: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Ưu: "Good and frequent updates on delays and changes."
Khuyết điểm: "No reasons for delays."
Ưu: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Khuyết điểm: "The layover/ delay was bad and inconvenient."
Ưu: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Khuyết điểm: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Khuyết điểm: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Ưu: "The flight overall went fast - boarded, took off, landed within an hour."
Khuyết điểm: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Ưu: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."