Crown Beach Resort & Spa

First impressions, lived up to immediate expectations on arrival. The accommodation was clean, comfortable and inviting. The stars were visible at night, and the pool (with the accommodation) was perfect size and colour. This is all reflected in the numerous pictures on the various websites.

There were very limited vegetarian options, with the same breakfast menu on offer every day. The internet system of buying a paper token from reception is dated and expensive, once connected there is no opportunity to hotspot with another device. The intermittent internet connection is something you get used to. The TV had Cook Island TV programmes only. Sky (or an alternative) would have allowed a connection to the rest of the world. The technology (DVD and music system) in the room did not work. The gym, although spacious, requires a re-fresh with the sole bench held together with duck tape, and the gym limited to free weights with no water or towels. The mosquitoes in the gym have a field day during a workout. The beach at the Crown was not swept or kept free from burnt charcoal-like pieces of wood and ocean debris. I had expected something similar to Muri Beach and Lagoon which was pristine, inviting and free from any debris. The staff were well presented but did not always acknowledge customers with eye contact, a smile or a traditional verbal greeting. Although room cleanliness, and the turndown service at night received a high level of attention to detail, staff lacked a customer focussed drive and passion to continuously improve the customer experience. Overall, for the cost of this accommodation, I think it falls short.