Navona Charme Suite

Horrible Check In Process, takes HOURS. Otherwise, good hotel.

Clean suite, good location.

Their booking details state that someone will be available at the hotel to check you in between 1 and 3 P.M. but to call just in case. So I called a few days prior to arrival and received confirmation that someone will be there in person. After arriving, there was no one to open the door (forget check in), they did not give us the code to enter. No one answered either of the phone numbers they provide even though we called repeatedly. We were stuck outside for close to 2 hours and missed a tour we paid $150 for - complete loss. When I finally got data on my phone, I was trying to email the hotel and they said another option is to message on WhatsApp (really?). After messaging them, they finally sent us the code to enter the building. When discussing this with the staff, the only relief they offered was not requiring us to pay additional tax ($30), no remediation for the rest of the money, no apology. They were defensive and arrogant and pretended that they did not receive any phone calls even though I sent them screenshots of my call log as proof. Awful, awful, awful. Other than the above, the suite itself is nice, clean, spacious with good location.