Ponce De Leon Hotel

Location, bar and resturant attached

The rooms were dirty, the bed was uncomfortable, the bathroom door was glass that you can see through, no amenities, warm water only in the shower not hot. Linens on the bed were stained.

Thankful for only one night

Location is close to everything downtown

For starters the staff had clear issues on the basic checkin and check out process. Luckily my room was ready in time however many other guests were asked to wait. Upon getting the room it was adequate for our one night stay smaller than described in pictures but big enough for two all the same. However I requested and lid for a late check out as I was competing in a triathlon the following day. I paid the $25 and upon waking up the next morning to shower discovered the shower didn’t work and mentioned it on our way out at 5:45 am by noon when i returned nothing had been done so I packed my wife and i’s things and left. They showed no sign of care that shower didn’t work at all and gave an attitude about refunding the $25 for the late check out fee since I wouldn’t be using it so I could shower after my race. Long story short staff was awful and the facilities were sub par... two stars

Marijuana odors in the whole hotel

Their lack of investment indicates a lack of care for the customer

It's a great price, but it's the same price as the Avalon and Hollander. But.... those places strive to be the best even at the discounted price.

First impression was the musty/moldy smell of the building. Then there was the 18" TV. This is the same size as my office computer monitor and smaller than the monitor for the receptionist. The cable wire itself was just hanging across the room, not mounted, not trying to be disguised in any way. Wrong remote for the TV so you couldn't access the guide, sleep timer or screen size. Had to watch NBA playoff game where it looked like this "CAVS 68 BOS" because Boston's score was cut off from the TV being stuck in zoom mode. Turned the hot water on for 10 minutes and finally got in. Used 0 cold water and it was still basically a cold shower. Front desk said I probably just needed to play around with the hot water handle a little more. That doesn't explain no hot water in the sink either.

Out of service

Location

The elevator in the hotel was out of service during my stay, carrying luggage up 4 flights of steep stairs wasn't pleasant. Elevator in the parking garage is also out of service...so again carrying luggage up and down.

Nothing.

We were very disappointed with our room. It was very small and not very clean. We did not feel we got what we paid for the room.