Park Inn by Radisson San Jose, Costa Rica

Room was very clean, modern and the bed was comfortable. Very good breakfast. Underground parking. Speedy elevator. Great view from higher floors. Good WiFi and English channels on TV. Quick room service and front desks response to the issues we had with the AC. Receptionist named Joy was nice, friendly and very helpful.

The water in the pool was freezing and hot tub was barely a “warm tube” and jets didn’t work properly. We called the front desk and they said that they will send someone to fix it but no one ever showed up (we were hanging around for at least one hour since the call). Also, the light in the pool area was off even though we showed up within it’s opening hours. The AC in the room didn’t work properly. Front desk sent someone to fix it but it improved only for couple of minutes and then went back to the previous condition that made our room warmer than a hallway. We didn’t call again because it was late and we didn’t want to change rooms as we were only staying for one night anyways. There was some trash under one of the beds when we checked in. Half of the staff didn’t speak good English. Service at the breakfast was average. Early check ins are not allowed unless you pay $10/h (even when the room is already available).

Th room was really clean and nice.

The mattress had a kind of a hole, so it was not comfortable. I booked a suite because needed to have a meeting, but turned out that i could not use it for it. The waitress at dinner totally ignored our presence, although a couple next to our table got later and got attention.