At least 1 checked in bag should not be charged on any international flights.
The boarding was a mess with the ground personal! Twice in a role transit in Narita both confusing, delays,, and many passengers were upset! They could do a much better job! All we saw are the girls busy running around but accomplish nothing!
American service was horrible especially in DFW
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Ưu: "Non stop flight. Excellent departure time."
Khuyết điểm: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Ưu: "Crew was awesome...love AA crew! Always and this time superb!"
Khuyết điểm: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Ưu: "The crew was amazing, and the duration of flight time was reasonable"
Khuyết điểm: "Comfort of the seat, space between seats"
Ưu: "On time, main cabin extra was great, crew was nice, entertainment was great."
Khuyết điểm: "No criticism"
Ưu: "Crew was nice, entertainment was good"
Khuyết điểm: "Food was mediocre"
Ưu: "Great Crew"
Khuyết điểm: "More room"
Ưu: "Once boarding, we didn’t wait long for take off."
Khuyết điểm: "Being on time."
Ưu: "Crew and seats super comfy"
Khuyết điểm: "TV in the seat"
Ưu: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Khuyết điểm: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Khuyết điểm: "My luggage was delayed. I received it the day after"
Ưu: "They weee calm dealing with angry passengers."
Khuyết điểm: "Leave on time. Nearly 3 hours late. Horrible."
Ưu: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Khuyết điểm: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Khuyết điểm: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Ưu: "So frendly"
Khuyết điểm: "Everything"
Ưu: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Khuyết điểm: "Better seat options and more comfortable seats"
Khuyết điểm: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Khuyết điểm: "The place to rest the head. Would be great if it had that part that you can bend to hold your head."
Ưu: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Ưu: "The crew was very nice and friendly"
Khuyết điểm: "There was a technical difficulty with the plane, which made a short delay in our flight."
Ưu: "0ntime quick boarding"
Khuyết điểm: "cost to check baggage"
Ưu: "Ample leg room, and a comfy, wider seat than British Airways."
Khuyết điểm: "No food on nearly 6 hour flight. Attendant would purposely bash me with drink cart every time he passed to remind me my arm was in HIS aisle. No entertainment at all on flight. At least the seats are bigger than BA."
Khuyết điểm: "Rude and disrespectful"
Ưu: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Khuyết điểm: "I prefer personal entertainment systems."
Ưu: "Nice seat. Good food. Good service."
Ưu: "No blankets no entertainment"
Ưu: "everything but the cabin temperature. it was very hot and uncomfortable."
Khuyết điểm: "Too warm in the cabin."
Ưu: "Can’t say anything good"
Khuyết điểm: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Khuyết điểm: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"
Ưu: "Relatively quick embarkation process despite having to walk outside. Got us safely to destination."
Khuyết điểm: "Those old turbo props suck big time. Not only everything looks dated but the engine drone and especially the vibration are unbearable. I have flown turbo-prop in Europe and they didn’t seem so noisy and transmitting so much vibration."
Ưu: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Ưu: "Mostly everyrhing"
Khuyết điểm: "Food was so so"
Khuyết điểm: "no charging station"
Ưu: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Khuyết điểm: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Ưu: "the clerk at the boarding desk was kind"
Khuyết điểm: "delayed"
Khuyết điểm: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Ưu: "Crew was nice"
Khuyết điểm: "AC was not working. Bathrooms were inoperative for the second time. They also didn't work when flew out of EWN to start our trip. American Eagle aircraft must have some major maintenance issues!"
Ưu: "Left on time, arrived early, God food, pleasant flight."
Ưu: "Ground delay but we still got there in time and I made a close connectionshort flight"
Ưu: "good timing"
Khuyết điểm: "snacks and beverages..."
Ưu: "I am very grateful for the pilots who quickly turned around and immediately flew for us. Even though they weren't the ones scheduled to pilot my plane, they did and had a good additive about it."
Khuyết điểm: "There was a lot of turbulence in the flight that had no warning at all. I was walking in an aisle when it started and almost fell and would've appreciated more advanced notice. It was a bummer that the flight was delayed, but that happens and I understand it."
Ưu: "Refreshments we're good and the crew was nice."
Khuyết điểm: "There weren't any screens in the headrests for individual movie-viewing."
Khuyết điểm: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Ưu: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Khuyết điểm: "There is nothing I can say negative."
Ưu: "Flights were on time and smooth. Some of the planes were fairly new."
Khuyết điểm: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."