See previous comments. Flights cancelled and replaced with different itinerary resulting in 2 day delay in arriving at destination.
Ưu: "Comodidad en el avión"
Khuyết điểm: "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Ưu: "Inflight movies"
Khuyết điểm: "None"
Ưu: "The food and the crew"
Khuyết điểm: "Entertainment system, it is outdated"
Ưu: "Excellent crew excellent a young small brunette was not very friendly or accommodating. Otherwise the whole crew would have gotten 5 starts. Everything else was wonderful!"
Ưu: "Amabilidad de la tripulacion"
Khuyết điểm: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Khuyết điểm: "Flight was canceled due to United's mismanagement of crews."
Ưu: "Seats were okay—good leg room."
Khuyết điểm: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Ưu: "Clean, comfortable and on time."
Khuyết điểm: "Nothing"
Khuyết điểm: "No screens in the seats. Food options are the usual limited fair"
Khuyết điểm: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
Ưu: "Comfortable seats with screens"
Khuyết điểm: "Mediocre snack"
Khuyết điểm: "I didn't get to get on the flight."
Khuyết điểm: "Slow boarding, no food no drinks, no tv."
Ưu: "Cabin crew was very efficient and polite"
Khuyết điểm: "Baggage folks were not helpful towards anyone. There were a lot of problems and the agents seem to just ignored most everyone."
Ưu: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Ưu: "The pilot"
Khuyết điểm: "Everything else"
Ưu: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Ưu: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Khuyết điểm: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Ưu: "I arrived in Omaha in one piece."
Khuyết điểm: "Everything else."
Ưu: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Khuyết điểm: "The airline gave all the passengers access to the movies and television channels."
Khuyết điểm: "My luggage didn't make connnection."
Ưu: "So they lost my bag but where super helpful and nice!"
Khuyết điểm: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Ưu: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Khuyết điểm: "Coffee and cookies. Moscow mule"
Khuyết điểm: "Snack offering was caramely sugar cookie"
Khuyết điểm: "Fligh delay."
Ưu: "How empty the plane was so multiple seats for just myself. Also staff was great, very polite and helpful."
Khuyết điểm: "Nothing."
Ưu: "They put me and my son in the very last row of the airplane. I realize this is probably the only way I could afford to fly so I will put up with it, but it isn't very comfortable for 73 year old woman."
Ưu: "I was allowed to get off the aircraft to collect a bag I left behind"
Ưu: "Attendants were amazing"
Khuyết điểm: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Ưu: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Ưu: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Ưu: "Nice and comfy seats, good service on plane, fast boarding"
Khuyết điểm: "No good food and the entertainment was not the beat"
Ưu: "Just the crew"
Khuyết điểm: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
Khuyết điểm: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Khuyết điểm: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Ưu: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Khuyết điểm: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Ưu: "Entertainment selection was good"
Khuyết điểm: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"
Ưu: "The staff was really polite and were willig to answer all questions with a smile."
Khuyết điểm: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Khuyết điểm: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Khuyết điểm: "Was promised a voucher and now I'm told I'm not owed one. Liars and thieves"
Ưu: "The seat next to me was empty"
Khuyết điểm: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Khuyết điểm: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."
Khuyết điểm: "Everything"