Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Better food more confortable seats.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Delay and change of terminal last minute
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights that went on anyway.
Ưu: "Boarding was efficient and the crew were nice."
Khuyết điểm: "the seating is horrible. it was the tightest seating I've ever experienced."
Ưu: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Khuyết điểm: "Nothing"
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Ưu: "Klm's consistantly high standards in everything they do."
Khuyết điểm: "Nothing"
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "Impressive service... amazing crew, very friendly and professional"
Khuyết điểm: "When its rain we shouldn’t walk to the air plain"
Khuyết điểm: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Khuyết điểm: "Information on arrival time was not correct"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Ưu: "The crew and the timing were ok"
Khuyết điểm: "The seats were uncomfortable"
Ưu: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Ưu: "Very friendly crew and on time with no problems."
Khuyết điểm: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Khuyết điểm: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Ưu: "Nice aircraft"
Khuyết điểm: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Ưu: "Being fed was amazing and watching free TV was great!"
Khuyết điểm: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Ưu: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Khuyết điểm: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Khuyết điểm: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ưu: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Ưu: "Nothing to mention"
Khuyết điểm: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Ưu: "Overall booking and airport was ok. Food was also actually quite good."
Khuyết điểm: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Ưu: "Efficient crew"
Khuyết điểm: "Long, slow line at check in. Not many new movies or tv shows"
Khuyết điểm: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Ưu: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Ưu: "Boarding was quick, Flight on time....just a regular service and plane"
Khuyết điểm: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Ưu: "Friendly staff, good service and on time departure/arrival."
Ưu: "Absolutely nothing!"
Khuyết điểm: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Ưu: "The aircraft was clean"
Khuyết điểm: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Ưu: "Seats were comfortable"
Khuyết điểm: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ưu: "The food and the punctuality"
Khuyết điểm: "The technology in interteiment is not touch screen"
Ưu: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Khuyết điểm: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Ưu: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Khuyết điểm: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Ưu: "Cabin crew very pleasant"
Khuyết điểm: "Lost our bags, little sympathy from staff"
Ưu: "newer plane, good staff"
Khuyết điểm: "need better and more food options, more often"
Ưu: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Khuyết điểm: "Nothing."
Ưu: "The crew were pleasant"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Ưu: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Khuyết điểm: "Nothing. This is filler text to meet the min. characters."
Ưu: "Food and staff were great"
Khuyết điểm: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Ưu: "Spacious cabins, friendly service"
Ưu: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Khuyết điểm: "No complaints."
Flight delayed. Offered hotel voucher on the phone but then airline wouldn't provide one at the airport where we missed our connection due to the delay
Flight was cancelled. AA customer service is a nightmare. A lot of flights cancelled during the night we had to stay on a hotel until next day and pay for expenses Very disappointed
They cancelled my round trip without minding about my projects. The agents are not nice at all, they don’t anything about people. I had the worst experience in my life.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Ưu: "Arrived 30 min early."
Khuyết điểm: "Loading"
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Ưu: "Boarding process was efficient."
Khuyết điểm: "The air conditioning was almost non-existent - then we landed at DFW, and it kicked on full blast. I was extremely uncomfortable the entire flight, but it was maddening to know it could have been much better."
Khuyết điểm: "Some of the crew had an attitude and the purchased WiFi did not work"
Ưu: "So ridiculous airline didn’t though in costumer at all"
Khuyết điểm: "Nathing"
Khuyết điểm: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Ưu: "cabin attendant was excellent"
Khuyết điểm: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Khuyết điểm: "Please let passengers check in earlier like everyone else. After our 8 hour flight, we got 2 middle seats as the plane was booked and we could not check in 24 hrs earlier. Had to run to get our boarding passes also."
Ưu: "The boarding was fast."
Ưu: "Crew was great, boarded quickly."
Khuyết điểm: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
Ưu: "Premium economy was roomy and appreciate the included cocktails."
Khuyết điểm: "The flight was delayed."
Ưu: "We left a few minutes early"
Ưu: "Even the food was decent (granted, I flew in 1st,so at least there was food)."
Khuyết điểm: "Power outlet cover was busted. But it worked."
Ưu: "Love flying with AMERICAN AIRLINES."
Ưu: "I got upgraded to 1st class on my 2nd leg, so of course that was nice. No wifi, though."
Khuyết điểm: "1) The handlers weren't at the gate to bring the gate to the plane so we could disembark. 2) After that, the door into the PHL airport itself was locked, and we had to wait almost 5 minutes for someone to come and unlock it. 3) One would think those delays would have given our baggage plenty of time to be unloaded, but no... First all the baggage from another flight emptied onto the baggage carousel, and then maybe 15 minutes or so later our bags began to dribble out. Our plane got to the gate a little past 9pm, I barely made it out of the airport by 10pm. It just shouldn't take that long."
Khuyết điểm: "Getting canned and moved to a flight that is five hours later"
Ưu: "Very pleasant crew"
Khuyết điểm: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute, but that was not applicable to our situation..... we could not switch seats during flight"
Ưu: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Ưu: "The trip was easy and the time very good set!"
Ưu: "That our pilot was giving us updates as to why we were slightly delayed."
Khuyết điểm: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Ưu: "Multiple delays with little information as to why or by when it would be corrected."
Ưu: "Flight depart on time, with possible 5 minute delay. No problem at all."
Ưu: "At least they should give a can of the soda"
Khuyết điểm: "The cookie"
Khuyết điểm: "When I checked in my luggage, the price did not include local taxes."
Khuyết điểm: "Food in general"
Ưu: "Friendliness of gate staff"
Khuyết điểm: "Nothing"
Khuyết điểm: "Need to change up the videos accessable by WiFi."
Ưu: "The flight left on time. Pleasant crew."
Khuyết điểm: "As usual, the seats for a 6'4" guy are not good."
Ưu: "Everyone was quick"
Khuyết điểm: "Small seats"
Ưu: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Khuyết điểm: "delays and changing gates"
Khuyết điểm: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Ưu: "ON TIME!!!!! Nice folks, smooth and safe."
Khuyết điểm: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."
Ưu: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Khuyết điểm: "The flight attendant was arrogant. This is her job... just for $$$"
Ưu: "Eventually we made it"
Khuyết điểm: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Ưu: "Nice crew"
Khuyết điểm: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Ưu: "CR is awesome"
Khuyết điểm: "AA is screwing up with the flight times, bring them back"
Khuyết điểm: "Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight."
Khuyết điểm: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Ưu: "On time"
Khuyết điểm: "Lot of movement"
Ưu: "We arrived safe. Although 1 1/2 hours late because of weather Nothing else was good."
Khuyết điểm: "The plane has no space. No food. No entertainment It's let's crame as many people in the space. There Seats don't recline. And it's very uncomfortable. You Changed planes on us after we had assigned seats So we weren't in the seats we wanted. Poor customer Service on kayak part."
Flight left over an hour late.
the delay was eaten up by my layover so I walked almost straight onto connecting flight so I had excellent trip
Khuyết điểm: "I didn't like the food at all, and couldn't complete it."
Khuyết điểm: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Khuyết điểm: "if the flight is on time. I was delay more than 10 hours"
Ưu: "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
Ưu: "ok, seating but good movies"
Khuyết điểm: "not enough space for luggage"
Ưu: "Crew on board pleasant and fluent."
Khuyết điểm: "Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago"
Ưu: "Better than expected"
Ưu: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Ưu: "The staff was kind and courteous. Food was ok and they gave us snacks"
Khuyết điểm: "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."
Khuyết điểm: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Ưu: "Everything you would expect for a budget flight. Comfortable seats with a decent amount of leg room. Quick boarding time and landed on time."
Khuyết điểm: "Entertainment only available for purchase with a tablet rental. Corners of the floor were a little dirty."
Khuyết điểm: "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
Khuyết điểm: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Khuyết điểm: "There was a horrid family in the row in frony of me that absolutley refused to control their child at all, even when airline staff stepped in , so a really long flight was made to seem even longer and sleeping was out of the question."
Ưu: "The crew was lovely!"
Khuyết điểm: "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"
Khuyết điểm: "Lost luggage!"
Ưu: "Food was decent."
Khuyết điểm: "We paid extra for bulkhead seats at the front of economy. One of the stewards working in business class repeatedly came to get something out if the compartment over my head. The noise woke me up over and over. I finally asked him what he was getting and he told me it was his lunch! Irritating."
Ưu: "Quick easy flight. Everything went smoothly."
Khuyết điểm: "The way I was treated upon my landing in Toronto. When I missed my flight I had to stay at the airport from 10:30pm until 9:30am and there was nothing offered. No place to sleep or any compensation for food. I spoke with others that had food vouchers and others got toiletries. I'm not impressed."
Ưu: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Khuyết điểm: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Ưu: "On time"
Khuyết điểm: "Seats very uncomfortable."
Khuyết điểm: "Lost luggage"
Khuyết điểm: "Did not reimburse new arrangements. Missed connection due to flight delays on Air Canada's behalf."
Ưu: "Very little"
Khuyết điểm: "Departure lunge has bizarre layout. Most seating is in cafe's. No separate seatin area for boarding meant a melee around the gate blocking th path of people walking passed. Premium Economy seats were hard and uncomfortable, meals were below par and the entertainment system sound was shot. I tried three seats and each were unintelligible. Crew was less than stellar."
Khuyết điểm: "I could not travel due to the fact that Im pregnant and it is of really high risk and the airline did not help me. I lost my money and could not even get a credit to travel later."
Ưu: "Seats very hard to sit in for 5 hrs."
Khuyết điểm: "Everything Luggage no come on time This is the worst company"
Khuyết điểm: "They changed our chosen seats so we had to sit in the middle. No complimentary food or snacks served on a 5 hour flight. It would have been good to know that ahead of time so we could have brought something to eat for lunch."
Ưu: "I can't say there is much in the way of customer service provided during this entire flight."
Khuyết điểm: "They wouldn't let us upgrade even though there is tons of empty seats in first class, and the flight crew wouldn't even make eye contact or answer call lights the entire flight! Was one of my worst experiences with Air Canada."
Khuyết điểm: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."
Ưu: "The cost is to high especially not coming with a meal"
Ưu: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."
Ưu: "Not much"
Khuyết điểm: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Ưu: "Food was not included in a 5 1/2 hour flight. Which it should be."
Ưu: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Khuyết điểm: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"
Ưu: "-Staff offered free things like headphones and 15 minutes of wifi access to compensate for multiple delays -Cheap! -I was rescheduled to this flight after my previous flight was delayed and prevented me from taking my original flight back, but I was moved up to boarding zone 3 in return"
Khuyết điểm: "-Significant delay prevented me from checking in to my room, which was highly inconvenient. Fortunately I had a friend who was willing to have me, but if not (and because the nearby hotels are filled up due to the beginning of freshman orientation at my college), I would have had nowhere to stay after 13+ hours of flying and exhaustion. This alone significantly hurt the experience."
Ưu: "Flight attendant's were friendly amid the circumstances."
Khuyết điểm: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Ưu: "The pilot set an expectation of an early arrival (30 min) that was not met."
Ưu: "It was ok."
Khuyết điểm: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Ưu: "Landing safely."
Khuyết điểm: "NO frequent flyer miles after agents said there could be. Hours wasted trying to get miles."
Ưu: "The flight attendants were awesome. Specifically the black lady with short hair, I don't remember her name but she was fantastic and super down to earth."
Ưu: "They boarded anyone carrying a musical instrument early."
Khuyết điểm: "No snack; not even peanuts!"
Ưu: "Crew was always very happy and helpful. Came by a lot for drinks and such"
Khuyết điểm: "It was really cold, even with two blankets. Sometimes hard to hear the intercom. Food is kind of iffy"
Khuyết điểm: "Small seats, no legroom, mediocre food"
Khuyết điểm: "Ran out of salmon for meal"
I sat in 1B, next to a very nice young lady and "influencer". We enjoyed TWO glasses of wine for the first TWO AND A HAL HOURS of the flight between San Jose and Newark. After the middle of the flight, the male flight attendant did not acknowledge our request for just another glass of wine and IMPOSED water. I am 58 years old, and the lady is 40 years old. We paid FIRST CLASS SEATS and the perks that include them. We were treated like DRUNKS OR ALCOHOLICS BY THIS PERSON, WE BOTH FELT EXTREMELY INSULTED.
Seats on my United Economy flight were very cramped for leg room as a taller person. Also no charging outlets provided.
No headphones to watch movies on a 6h flight
Ưu: "Why put a 6ft plus 200lb person between two smaller strangers. By far the worst part"
Khuyết điểm: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Ưu: "Quick boarding, no delays."
Khuyết điểm: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Khuyết điểm: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Khuyết điểm: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Ưu: "The pilot and crew were friendly and helpful."
Khuyết điểm: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Ưu: "Crew can be nicer"
Khuyết điểm: "Food and crew"
Ưu: "Since there was an empty seat next to me, I was able to spread out a bit."
Khuyết điểm: "Had to pay for entertainment. WiFi sucks."
Ưu: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Khuyết điểm: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Khuyết điểm: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Ưu: "I didn't die."
Khuyết điểm: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Ưu: "Staff was VERY KIND and helpfull"
Khuyết điểm: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Ưu: "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
Khuyết điểm: "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
Ưu: "It got me to Houston, but that’s about it"
Khuyết điểm: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Khuyết điểm: "The website doesn’t specify that the last row has no recline!"
Khuyết điểm: "Checked baggage fees!!"
Ưu: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Khuyết điểm: "La comida, es escasa y ridícula"
Ưu: "The check-in staff were very friendly and helpful."
Khuyết điểm: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Ưu: "At least I made it back home in one day. The airline honored our business ageeement."
Khuyết điểm: "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
Ưu: "I enjoyed the crew and the service... Top notch"
Khuyết điểm: "No tv on plain no free wifi like it was advertised"
Ưu: "Left on time and arrived on time Direct flight!"
Khuyết điểm: "Food terrible! No options. $10 sandwich only choice."
Ưu: "It was a great flight over all but it was very cold inside the plane"
Khuyết điểm: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Khuyết điểm: "Everything good"
Khuyết điểm: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Khuyết điểm: "Flight kept being delayed"
Khuyết điểm: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Khuyết điểm: "Sleeping in the airport"
Ưu: "Updates on delays were helpful."
Khuyết điểm: "2 out of 3 flights were delayed due to baggage scanning problems."
Ưu: "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
Khuyết điểm: "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
Ưu: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Khuyết điểm: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Ưu: "Absolutely nothing."
Khuyết điểm: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Ưu: "It got me to my destination."
Khuyết điểm: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Ưu: "Good non.stop to Costa Rica."
Khuyết điểm: "Best flight to Costa Rica out of the tristate area."
Khuyết điểm: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Ưu: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Ưu: "The customer service was very professional and collaborative."
Ưu: "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
Ưu: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Khuyết điểm: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Khuyết điểm: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Khuyết điểm: "old plane and configuration in business"
Khuyết điểm: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Khuyết điểm: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Ưu: "Crew was nice."
Khuyết điểm: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"