AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Ưu: "Arrived 30 min early."
Khuyết điểm: "Loading"
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Khuyết điểm: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Ưu: "Seats were comfortable with plenty of room in first class. Staff were friendly and attentive."
Khuyết điểm: "Dancing clowns? Overall it was a nice and pleasant flight"
Ưu: "So ridiculous airline didn’t though in costumer at all"
Khuyết điểm: "Nathing"
Khuyết điểm: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Ưu: "cabin attendant was excellent"
Khuyết điểm: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Ưu: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Khuyết điểm: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Ưu: "Seat comfortable and professional crew"
Khuyết điểm: "Assist foreigners better"
Ưu: "The boarding was fast."
Khuyết điểm: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Khuyết điểm: "I have an american advantage executive credit card that allows priority boarding but at santo domingo’s aieport they didnt let me do priority. Terrible customer service from check in crew at the airport and no individual tv’s its boring"
Ưu: "Excellent service, friendly crew."
Khuyết điểm: "Seats could be more comfortable."
Ưu: "seats were nice, upgrade appreciated. one crew member was very nice and personable."
Khuyết điểm: "some crew members simply approached each task as something to be completed and we not very personable or friendly. Annoyed it seemed to have to interact with passengers. Wish I could remember her name ..."
Ưu: "Straight to the point,easy,and convenient"
Khuyết điểm: "Nothing yet"
Ưu: "We left a few minutes early"
Ưu: "The kind staff made the flight more bearable."
Khuyết điểm: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."
Ưu: "Love flying with AMERICAN AIRLINES."
Ưu: "i could sleep on 3 seats, because had two seats free near me))))"
Khuyết điểm: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Ưu: "We left early and arrived early. Smooth flight."
Ưu: "Arrived on time despite late departure"
Khuyết điểm: "Bumpy ride in CLT but uncontrollable"
Khuyết điểm: "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."
Ưu: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Ưu: "The trip was easy and the time very good set!"
Ưu: "That our pilot was giving us updates as to why we were slightly delayed."
Khuyết điểm: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Khuyết điểm: "Outdated airplanes"
Khuyết điểm: "delays were horrible."
Ưu: "The food"
Khuyết điểm: "There’s no WiFi"
Ưu: "At least they should give a can of the soda"
Khuyết điểm: "The cookie"
Khuyết điểm: "Food in general"
Ưu: "Friendliness of gate staff"
Khuyết điểm: "Nothing"
Ưu: "The flight left on time. Pleasant crew."
Khuyết điểm: "As usual, the seats for a 6'4" guy are not good."
Ưu: "Everyone was quick"
Khuyết điểm: "Small seats"
Ưu: "See above"
Khuyết điểm: "See above"
Ưu: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Khuyết điểm: "delays and changing gates"
Ưu: "I got the vegetarian meal I asked for."
Khuyết điểm: "Flight was delayed, because of the boarding process with immigration"
Khuyết điểm: "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"
Khuyết điểm: "Had to cancel cruise but could not cancel flights without paying fees that were half the fare price. Would have been cheaper if we bought direct from the airline."
Ưu: "Great food and friendly crew."
Khuyết điểm: "Even though it was a red-eye, it still would have been nice to have a tv for an international flight, or at the least a way to charge your electronics."
Ưu: "Very nice and easy flight, the crew knew English very well"
Khuyết điểm: "Everything was delayed, the boarding, the flight, the entrance to the airport when we landed in Liam."
Ưu: "CR is awesome"
Khuyết điểm: "AA is screwing up with the flight times, bring them back"
Khuyết điểm: "Could not understand the boarding instructions-PA system and speaker not good"
Khuyết điểm: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Flight left over an hour late.
the delay was eaten up by my layover so I walked almost straight onto connecting flight so I had excellent trip
Khuyết điểm: "I didn't like the food at all, and couldn't complete it."
Khuyết điểm: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Khuyết điểm: "if the flight is on time. I was delay more than 10 hours"
Ưu: "The flight was average. Small plane, short flight, no food or beverage service. Pretty average and nothing to complain about."
Ưu: "ok, seating but good movies"
Khuyết điểm: "not enough space for luggage"
Ưu: "Crew on board pleasant and fluent."
Khuyết điểm: "Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago"
Ưu: "Better than expected"
Ưu: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Ưu: "The staff was kind and courteous. Food was ok and they gave us snacks"
Khuyết điểm: "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."
Khuyết điểm: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Ưu: "Everything you would expect for a budget flight. Comfortable seats with a decent amount of leg room. Quick boarding time and landed on time."
Khuyết điểm: "Entertainment only available for purchase with a tablet rental. Corners of the floor were a little dirty."
Khuyết điểm: "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
Khuyết điểm: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Khuyết điểm: "There was a horrid family in the row in frony of me that absolutley refused to control their child at all, even when airline staff stepped in , so a really long flight was made to seem even longer and sleeping was out of the question."
Ưu: "The crew was lovely!"
Khuyết điểm: "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"
Khuyết điểm: "Lost luggage!"
Ưu: "Food was decent."
Khuyết điểm: "We paid extra for bulkhead seats at the front of economy. One of the stewards working in business class repeatedly came to get something out if the compartment over my head. The noise woke me up over and over. I finally asked him what he was getting and he told me it was his lunch! Irritating."
Ưu: "Quick easy flight. Everything went smoothly."
Khuyết điểm: "The way I was treated upon my landing in Toronto. When I missed my flight I had to stay at the airport from 10:30pm until 9:30am and there was nothing offered. No place to sleep or any compensation for food. I spoke with others that had food vouchers and others got toiletries. I'm not impressed."
Ưu: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Khuyết điểm: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Ưu: "On time"
Khuyết điểm: "Seats very uncomfortable."
Khuyết điểm: "Lost luggage"
Khuyết điểm: "Did not reimburse new arrangements. Missed connection due to flight delays on Air Canada's behalf."
Ưu: "Very little"
Khuyết điểm: "Departure lunge has bizarre layout. Most seating is in cafe's. No separate seatin area for boarding meant a melee around the gate blocking th path of people walking passed. Premium Economy seats were hard and uncomfortable, meals were below par and the entertainment system sound was shot. I tried three seats and each were unintelligible. Crew was less than stellar."
Khuyết điểm: "I could not travel due to the fact that Im pregnant and it is of really high risk and the airline did not help me. I lost my money and could not even get a credit to travel later."
Ưu: "Seats very hard to sit in for 5 hrs."
Khuyết điểm: "Everything Luggage no come on time This is the worst company"
Khuyết điểm: "They changed our chosen seats so we had to sit in the middle. No complimentary food or snacks served on a 5 hour flight. It would have been good to know that ahead of time so we could have brought something to eat for lunch."
Ưu: "I can't say there is much in the way of customer service provided during this entire flight."
Khuyết điểm: "They wouldn't let us upgrade even though there is tons of empty seats in first class, and the flight crew wouldn't even make eye contact or answer call lights the entire flight! Was one of my worst experiences with Air Canada."
Khuyết điểm: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."
Ưu: "The cost is to high especially not coming with a meal"
Ưu: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."
Ưu: "Not much"
Khuyết điểm: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Ưu: "Food was not included in a 5 1/2 hour flight. Which it should be."
Ưu: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Khuyết điểm: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"
Ưu: "-Staff offered free things like headphones and 15 minutes of wifi access to compensate for multiple delays -Cheap! -I was rescheduled to this flight after my previous flight was delayed and prevented me from taking my original flight back, but I was moved up to boarding zone 3 in return"
Khuyết điểm: "-Significant delay prevented me from checking in to my room, which was highly inconvenient. Fortunately I had a friend who was willing to have me, but if not (and because the nearby hotels are filled up due to the beginning of freshman orientation at my college), I would have had nowhere to stay after 13+ hours of flying and exhaustion. This alone significantly hurt the experience."
Ưu: "Flight attendant's were friendly amid the circumstances."
Khuyết điểm: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Ưu: "The pilot set an expectation of an early arrival (30 min) that was not met."
Ưu: "It was ok."
Khuyết điểm: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Ưu: "Landing safely."
Khuyết điểm: "NO frequent flyer miles after agents said there could be. Hours wasted trying to get miles."
Ưu: "The flight attendants were awesome. Specifically the black lady with short hair, I don't remember her name but she was fantastic and super down to earth."
Ưu: "They boarded anyone carrying a musical instrument early."
Khuyết điểm: "No snack; not even peanuts!"
Ưu: "Crew was always very happy and helpful. Came by a lot for drinks and such"
Khuyết điểm: "It was really cold, even with two blankets. Sometimes hard to hear the intercom. Food is kind of iffy"
Khuyết điểm: "Small seats, no legroom, mediocre food"
Khuyết điểm: "Ran out of salmon for meal"
I sat in 1B, next to a very nice young lady and "influencer". We enjoyed TWO glasses of wine for the first TWO AND A HAL HOURS of the flight between San Jose and Newark. After the middle of the flight, the male flight attendant did not acknowledge our request for just another glass of wine and IMPOSED water. I am 58 years old, and the lady is 40 years old. We paid FIRST CLASS SEATS and the perks that include them. We were treated like DRUNKS OR ALCOHOLICS BY THIS PERSON, WE BOTH FELT EXTREMELY INSULTED.
Seats on my United Economy flight were very cramped for leg room as a taller person. Also no charging outlets provided.
No headphones to watch movies on a 6h flight
Ưu: "Why put a 6ft plus 200lb person between two smaller strangers. By far the worst part"
Khuyết điểm: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Ưu: "Quick boarding, no delays."
Khuyết điểm: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Khuyết điểm: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Khuyết điểm: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Ưu: "The pilot and crew were friendly and helpful."
Khuyết điểm: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Ưu: "Crew can be nicer"
Khuyết điểm: "Food and crew"
Ưu: "Since there was an empty seat next to me, I was able to spread out a bit."
Khuyết điểm: "Had to pay for entertainment. WiFi sucks."
Ưu: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Khuyết điểm: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Khuyết điểm: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Ưu: "I didn't die."
Khuyết điểm: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Ưu: "Staff was VERY KIND and helpfull"
Khuyết điểm: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Ưu: "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
Khuyết điểm: "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
Ưu: "It got me to Houston, but that’s about it"
Khuyết điểm: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Khuyết điểm: "The website doesn’t specify that the last row has no recline!"
Khuyết điểm: "Checked baggage fees!!"
Ưu: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Khuyết điểm: "La comida, es escasa y ridícula"
Ưu: "The check-in staff were very friendly and helpful."
Khuyết điểm: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Ưu: "At least I made it back home in one day. The airline honored our business ageeement."
Khuyết điểm: "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
Ưu: "I enjoyed the crew and the service... Top notch"
Khuyết điểm: "No tv on plain no free wifi like it was advertised"
Ưu: "Left on time and arrived on time Direct flight!"
Khuyết điểm: "Food terrible! No options. $10 sandwich only choice."
Ưu: "It was a great flight over all but it was very cold inside the plane"
Khuyết điểm: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Khuyết điểm: "Everything good"
Khuyết điểm: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Khuyết điểm: "Flight kept being delayed"
Khuyết điểm: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Khuyết điểm: "Sleeping in the airport"
Ưu: "Updates on delays were helpful."
Khuyết điểm: "2 out of 3 flights were delayed due to baggage scanning problems."
Ưu: "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
Khuyết điểm: "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
Ưu: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Khuyết điểm: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Ưu: "Absolutely nothing."
Khuyết điểm: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Ưu: "It got me to my destination."
Khuyết điểm: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Ưu: "Good non.stop to Costa Rica."
Khuyết điểm: "Best flight to Costa Rica out of the tristate area."
Khuyết điểm: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Ưu: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Ưu: "The customer service was very professional and collaborative."
Ưu: "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
Ưu: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Khuyết điểm: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Khuyết điểm: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Khuyết điểm: "old plane and configuration in business"
Khuyết điểm: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Khuyết điểm: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."