Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Kayak/Qatar Airways tore one of my bags. I'd like compensation for it. Also, the check in at Chicago was time consuming and tedious owing to RT PCR checking. That should be made more efficient. Likewise, the check at Mumbai airport.
Ưu: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Ưu: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Ưu: "Absolutely professional!"
Khuyết điểm: "Nothing all perfect"
Ưu: "Excellent service provided by crew"
Khuyết điểm: "Food needs improvement"
Ưu: "From new York to Doha flight seats are not that comfortable."
Ưu: "Crew was nice. Seat was broken for recliner."
Khuyết điểm: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Khuyết điểm: "I truly enjoy this airline! No complaints"
Ưu: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Ưu: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Khuyết điểm: "Seat comfort"
Khuyết điểm: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Ưu: "Staff, service,"
Khuyết điểm: "Legroom, seat comfort, very long flight"
Ưu: "The entertainment was reasonable, I enjoyed the festive choices."
Khuyết điểm: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Ưu: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Khuyết điểm: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."
Khuyết điểm: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Ưu: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Ưu: "The staff are great, the food is good."
Khuyết điểm: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Ưu: "Food, entertainment options, comfortable seats, warm blankets"
Khuyết điểm: "My volume did not work well on the entertainment system."
Ưu: "Very nice staff."
Khuyết điểm: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Ưu: "The service on board is excellent"
Khuyết điểm: "Nothing"
Ưu: "5 star service"
Khuyết điểm: "no wifi"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Great service. Courteous staff"
Khuyết điểm: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"
Ưu: "Short flight, seat pitch OK and food adequate. Good crew."
Khuyết điểm: "Bus boarding always chaotic"
Ưu: "The Qatar Airways price."
Ưu: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Khuyết điểm: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Ưu: "Good attitude from staff"
Ưu: "Got upgraded to Business Class :-)"
Khuyết điểm: "Not much of Movies options to watch"
Ưu: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Khuyết điểm: "Meal plan customer service"
Ưu: "The was very hospitalty"
Khuyết điểm: "Every thing was amazing"
Ưu: "Could have done without the awful sexist ads they play on in flight entertainment."
Ưu: "no time now"
Khuyết điểm: "no time now"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Ưu: "Overall - Flight was good."
Khuyết điểm: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Ưu: "Crew was excellent. Good flight"
Khuyết điểm: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Ưu: "Perfect landing."
Khuyết điểm: "My seat was too far from Toilet.."
Ưu: "Slept most of the way"
Ưu: "Everything is good"
Khuyết điểm: "No bad things"
Ưu: "Excellent aiways"
Khuyết điểm: "Nothing"
Ưu: "Check was extremely slow & delayed"
First class is the way to go on American to receive any Amenities, cocktails, or nutrition.
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Khuyết điểm: "WiFi wasn’t working"
Khuyết điểm: "Very good I like it👌"
Ưu: "Arrived 30 min early."
Khuyết điểm: "Loading"
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Khuyết điểm: "Some of the crew had an attitude and the purchased WiFi did not work"
Ưu: "So ridiculous airline didn’t though in costumer at all"
Khuyết điểm: "Nathing"
Khuyết điểm: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Ưu: "cabin attendant was excellent"
Khuyết điểm: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Khuyết điểm: "Please let passengers check in earlier like everyone else. After our 8 hour flight, we got 2 middle seats as the plane was booked and we could not check in 24 hrs earlier. Had to run to get our boarding passes also."
Ưu: "The boarding was fast."
Ưu: "Crew was great, boarded quickly."
Khuyết điểm: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
Ưu: "Premium economy was roomy and appreciate the included cocktails."
Khuyết điểm: "The flight was delayed."
Ưu: "We left a few minutes early"
Ưu: "Even the food was decent (granted, I flew in 1st,so at least there was food)."
Khuyết điểm: "Power outlet cover was busted. But it worked."
Ưu: "Love flying with AMERICAN AIRLINES."
Ưu: "I got upgraded to 1st class on my 2nd leg, so of course that was nice. No wifi, though."
Khuyết điểm: "1) The handlers weren't at the gate to bring the gate to the plane so we could disembark. 2) After that, the door into the PHL airport itself was locked, and we had to wait almost 5 minutes for someone to come and unlock it. 3) One would think those delays would have given our baggage plenty of time to be unloaded, but no... First all the baggage from another flight emptied onto the baggage carousel, and then maybe 15 minutes or so later our bags began to dribble out. Our plane got to the gate a little past 9pm, I barely made it out of the airport by 10pm. It just shouldn't take that long."
Khuyết điểm: "Getting canned and moved to a flight that is five hours later"
Ưu: "Very pleasant crew"
Khuyết điểm: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute, but that was not applicable to our situation..... we could not switch seats during flight"
Ưu: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Ưu: "The trip was easy and the time very good set!"
Ưu: "That our pilot was giving us updates as to why we were slightly delayed."
Khuyết điểm: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Ưu: "Multiple delays with little information as to why or by when it would be corrected."
Ưu: "Flight depart on time, with possible 5 minute delay. No problem at all."
Ưu: "At least they should give a can of the soda"
Khuyết điểm: "The cookie"
Khuyết điểm: "When I checked in my luggage, the price did not include local taxes."
Khuyết điểm: "Food in general"
Ưu: "Flight attendants were helpful and friendly. Movies."
Khuyết điểm: "Food-gross, but expected for pre-fab food."
Ưu: "Friendliness of gate staff"
Khuyết điểm: "Nothing"
Khuyết điểm: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome."
Khuyết điểm: "Need to change up the videos accessable by WiFi."
Ưu: "The flight left on time. Pleasant crew."
Khuyết điểm: "As usual, the seats for a 6'4" guy are not good."
Ưu: "Everyone was quick"
Khuyết điểm: "Small seats"
Ưu: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Khuyết điểm: "delays and changing gates"
Khuyết điểm: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Ưu: "ON TIME!!!!! Nice folks, smooth and safe."
Khuyết điểm: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."
Ưu: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Khuyết điểm: "The flight attendant was arrogant. This is her job... just for $$$"
Ưu: "Eventually we made it"
Khuyết điểm: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Ưu: "Nice crew"
Khuyết điểm: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Ưu: "CR is awesome"
Khuyết điểm: "AA is screwing up with the flight times, bring them back"
Khuyết điểm: "Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight."
Khuyết điểm: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Ưu: "On time"
Khuyết điểm: "Lot of movement"
Ưu: "We arrived safe. Although 1 1/2 hours late because of weather Nothing else was good."
Khuyết điểm: "The plane has no space. No food. No entertainment It's let's crame as many people in the space. There Seats don't recline. And it's very uncomfortable. You Changed planes on us after we had assigned seats So we weren't in the seats we wanted. Poor customer Service on kayak part."
Ưu: "The Denver airport is beautiful"
Khuyết điểm: "I will never fly AA again - see below"
Seats on my United Economy flight were very cramped for leg room as a taller person. Also no charging outlets provided.
No headphones to watch movies on a 6h flight
Ưu: "Why put a 6ft plus 200lb person between two smaller strangers. By far the worst part"
Khuyết điểm: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Ưu: "Quick boarding, no delays."
Khuyết điểm: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Khuyết điểm: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Khuyết điểm: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Ưu: "The pilot and crew were friendly and helpful."
Khuyết điểm: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Ưu: "Crew can be nicer"
Khuyết điểm: "Food and crew"
Ưu: "Since there was an empty seat next to me, I was able to spread out a bit."
Khuyết điểm: "Had to pay for entertainment. WiFi sucks."
Ưu: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Khuyết điểm: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Khuyết điểm: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Ưu: "I didn't die."
Khuyết điểm: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Ưu: "Staff was VERY KIND and helpfull"
Khuyết điểm: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Ưu: "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
Khuyết điểm: "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
Ưu: "It got me to Houston, but that’s about it"
Khuyết điểm: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Khuyết điểm: "The website doesn’t specify that the last row has no recline!"
Khuyết điểm: "Checked baggage fees!!"
Ưu: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Khuyết điểm: "La comida, es escasa y ridícula"
Ưu: "The check-in staff were very friendly and helpful."
Khuyết điểm: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Ưu: "At least I made it back home in one day. The airline honored our business ageeement."
Khuyết điểm: "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
Ưu: "I enjoyed the crew and the service... Top notch"
Khuyết điểm: "No tv on plain no free wifi like it was advertised"
Ưu: "Left on time and arrived on time Direct flight!"
Khuyết điểm: "Food terrible! No options. $10 sandwich only choice."
Ưu: "It was a great flight over all but it was very cold inside the plane"
Khuyết điểm: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Khuyết điểm: "Everything good"
Khuyết điểm: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Khuyết điểm: "Flight kept being delayed"
Khuyết điểm: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Khuyết điểm: "Sleeping in the airport"
Ưu: "Updates on delays were helpful."
Khuyết điểm: "2 out of 3 flights were delayed due to baggage scanning problems."
Ưu: "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
Khuyết điểm: "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
Ưu: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Khuyết điểm: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Ưu: "Absolutely nothing."
Khuyết điểm: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Ưu: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Ưu: "It got me to my destination."
Khuyết điểm: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Ưu: "Good non.stop to Costa Rica."
Khuyết điểm: "Best flight to Costa Rica out of the tristate area."
Khuyết điểm: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Ưu: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Ưu: "The customer service was very professional and collaborative."
Ưu: "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
Ưu: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Khuyết điểm: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Khuyết điểm: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Khuyết điểm: "old plane and configuration in business"
Khuyết điểm: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Khuyết điểm: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Ưu: "Crew was nice."
Khuyết điểm: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"