Ưu: "Upgraded to better seating room without request!"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Ưu: "Seat was comfortable and food was nice."
Khuyết điểm: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Khuyết điểm: "Airline on strike so no flight."
Ưu: "Reusable utensils and great food. Love Eva air!"
Ưu: "Free food!"
Khuyết điểm: "N/A"
Ưu: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Khuyết điểm: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Ưu: "Great crew and very attentive"
Ưu: "Crew was rude and seat was very bad. I could not sleep"
Khuyết điểm: "They could have been more nice and helpful"
Ưu: "How much are you going to pay me?"
Khuyết điểm: "F seriously my time is valuable"
Khuyết điểm: "Awesome and excellent50"
Khuyết điểm: "good service as expected."
Ưu: "The flight attendants were very friendly and helpful."
Khuyết điểm: "The seats were uncomfortable for us taller people in economy class."
Khuyết điểm: "Very strict on baggage weight rules for carry=-on. Our carry-on bags were almost empty to meet their weight restrictions. Then, they couldn’t enter my United Mileage Plus number, I don’t think I got my mileage, still need to follow up with United. Used their online site, couldn’t get seat assignments, got lousy seats."
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Ưu: "Very good service. Good seat legroom. Shiite connection wait time."
Khuyết điểm: "Nil"
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Khuyết điểm: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "check in, assistance, efficient, clean, all good"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "The food was delicious and a majority of the staff members were nice and help full"
Khuyết điểm: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Ưu: "I liked nothing"
Khuyết điểm: "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Khuyết điểm: "Serving are very poorly"
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "Flight was fast and the staff were friendly."
Khuyết điểm: "Nothing."
Ưu: "Seat was comfortable ."
Khuyết điểm: "First meal was not good. All breads were not warm. All salad was not good. Restroom was smell, not cleaned, and faucet was out of order"
Ưu: "Everything Hello Kitty."
Khuyết điểm: "Ugly uniform."
Khuyết điểm: "Please update more new movies and musics"
Ưu: "relatively more spacious than other airlines"
Khuyết điểm: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Ưu: "We got the emergency exit seats that gave us leg room."
Khuyết điểm: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Ưu: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
Ưu: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "The hello kitty plan was awesome."
Khuyết điểm: "The reduced rating for boarding is due to EVA air not enforcing the cabin luggage policies. One family of three each had two large suite cases. This greatly slowed down boarding and greatly reduced the available bin space. If there is going to be a policy, it should be enforced."
Khuyết điểm: "The seats on the SFo -Tapei flight were very cramped."
Ưu: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Khuyết điểm: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Ưu: "Good Food both ways both meals. Good AC."
Khuyết điểm: "Movie selection."
Emirates chauffeur drive booking at the arrivals needs to go back to the old ways. I hadn’t booked a chauffeur drive as at Dxb airport you could get immediately, however, now you have to book and I had to wait 25 mins to get a vehicle and that too after making requests to supervisor
They ran out of non veg dinner..which wasn't really bad considering all that could go wrong.
The plane was really old. There was no monitor Infront of seats. The speaker that played the voice of crew and captain was broken and noisy. We could hardly understand what they were saying and that was something definitely obvious for them. It was kind of disrespectful when they saw such an obvious annoying problem and not trying to solve it. I really felt angry.
Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Ưu: "Seats were comfortable and crew was great"
Ưu: "I am looking for something good put didn’t find Sorry"
Khuyết điểm: "The departure time should be on time Our flight was delayed more than one hour"
Khuyết điểm: "You are a wonderful service"
Ưu: "Crew was good, flight was on time."
Khuyết điểm: "They could have given the amenities, which I think they forgot"
Ưu: "Very poor service, the crew members were not friendly. Low quality food."
Khuyết điểm: "Emirates have a big name in the industry but their presentation was really disappointing."
Ưu: "Nothing after being ripped off with false misleading baggage policies."
Khuyết điểm: "WTH matters now. I will not fly this airline again. As well as advise"
Ưu: "The flight was very comfortable"
Khuyết điểm: "Operating remote control wasn’t working well ! It was frustrating !!"
Ưu: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
Ưu: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Khuyết điểm: "Flight too long..."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Khuyết điểm: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Khuyết điểm: "S"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Khuyết điểm: "Being late and have 24 layover at Dubai . Am still at dubai"
Ưu: "I really like the entertainment and the air cameras."
Khuyết điểm: "I like everything"
Ưu: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Khuyết điểm: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Ưu: "The service of the airline. The food was good."
Khuyết điểm: "The seats were very small and tight. Most other long haul flights the seats are much more comfortable."
Ưu: "i liked everything on the trip. it was great. gulalai"
Ưu: "Food was really good for airplane food."
Khuyết điểm: "Seat didn't recline at all in a 14+ hour flight. Didn't see the flight crew often."
Ưu: "very comprehensive entertainment system"
Khuyết điểm: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."
Ưu: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour/service was good."
Khuyết điểm: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well."
Khuyết điểm: "Nothing"
Ưu: "the movies"
Khuyết điểm: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
Ưu: "The experience as a whole was great!"
Khuyết điểm: "My meal option wasn't available."
Ưu: "The crew was very helpfully and nice"
Khuyết điểm: "Other passengers and there dramas"
Khuyết điểm: "server told person asking to take away her tray that she did not have three hands"
Ưu: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Khuyết điểm: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Ưu: "The Airbus was very good -as comfortable as possible in Economy."
Khuyết điểm: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Khuyết điểm: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Ưu: "Excellent crew and entertainment"
Khuyết điểm: "Restrooms needed cleaning And Boarding were unorganized"
Ưu: "Free meal. Free drinks. Not packed so it was comfortable. Great accomodating staff, they were definately amazing even in economy. Power at every seat to charge devices a great list of movies shows etc... food was great tasting and good portion. I enjoyed this flight more than american, delta or any of the big name companies. They should strive to be this good."
Ưu: "Every aspect of my roundtrip flight from Los Angeles to Dubai was great and excellent. I feel very fortunate to experience to have a flight on Airbus 380 with Emirates Airlines."
Khuyết điểm: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Ưu: "not so many people in my flight, the crew were so nice and very helpful."
Khuyết điểm: "first meal was bad,I requested low fat meal and they gave me the beef something which was meh!"
Ưu: "Kids meals, activity packs, kids headphones, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old). Entertainment system was top notch!"
Khuyết điểm: "Some of the crew staff are arrogant and unfriendly. I think they need to be trained on customer service!"
Ưu: "The flight was empty and the luxury to choose your open row of seats"
Not enough English language entertainment options given the length of the flight
Khuyết điểm: "Flight crew is great!"
Ưu: "The service and the entertainment options."
Khuyết điểm: "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Ưu: "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
Khuyết điểm: "Mass Boarding procedure was inefficient. Same Airline boarding out of Chicago had groups according to sets of row numbers, and was much more efficient. Should use in all cases."
Ưu: "Seats had plenty of leg room. Being 6-4, I appreciate that. Crew was friendly and professional."
Khuyết điểm: "I don't are a lot for Asian food, so I always wish there was more options for meals... the movies were always running, so there was little chance of catching one from the begining."
Khuyết điểm: "Changing schedules 4 times! And changing flights on the day of departure.. totally different airlines from asiana to eva.. very last minute notification"
Khuyết điểm: "Poor leg room"
Ưu: "Flights on time , good seats and a good services"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "The flight attendants were all helpful and nice, which is rare."
Khuyết điểm: "Of course flying economy for a long haul is pretty dismal. One the way back the bathrooms did not have running water. ewww! they let a bottle of water for people to use; no thank you!"
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "By whatever reasons, the ventilation system at one of chamber was out of work and the cabin was so hot that keeping swearing all over the flight.... The general English level of flight attendant or ground crew are not good and can’t response on non-standard question. Quite hard to communicate."
Ưu: "The food was great and the crew were all very polite and friendly."
Ưu: "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
Ưu: "Crew was very nice..did all they could do"
Khuyết điểm: "Food terrible..seats not comfortable..few entertainment choices"
Ưu: "Great. Attendants are great"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Ưu: "Really nice staff; somewhat hard to understand their English."
Khuyết điểm: "Seats were not real comfortable. Korean food selections were good but the American selections, not so good."
Ưu: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Khuyết điểm: "The plane got hot half-way through the flight."
Ưu: "A bit delayed but still arrived almost on schedule"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Ưu: "Gave alot of food!"
Khuyết điểm: "didn't have much inflight entertainment"
Ưu: "Asiana service"
Khuyết điểm: "Old plane. Small screens and worn out fixtures."
Khuyết điểm: "Luggages were not properly taken care of & got damaged"
Khuyết điểm: "the flight was late 30'."
Ưu: "Movie and entertainment selection were solid. Legroom was decent. Food was above average, but nothing special."
Khuyết điểm: "Seats were uncomfortable, not enough cushion, very bad on a 22 hour flight. Only beer and wine available. very long layover, almost 6 hours."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "Food, service were great"
Ưu: "The attendants are super nice."
Khuyết điểm: "I do not like the time of departure. People can still work if the flight is at night and not at 1230PM."
Ưu: "Great service, great food very content with Asiana airlines will definitely use it again"
Khuyết điểm: "We wait for about 1 and a half hour to get off the plane due to some "procedures " with a sick passenger"
Ưu: "Good service Easy to board Flight attendant awesome"
Khuyết điểm: "The seat needs more space and comfort for long flight. A321 is too small for long flight."
Ưu: "Boarding was organized and efficient, but we were made to wait an hour for first class travelers that hasn't arrived to board yet. Luckily it did not effect my connecting flight. Entertainment was good enough to keep me entertained for a few hours. The flight attendants were VERY nice and accommodating. I appreciated the skippers, blankets, pillows, free toothbrush, toothpaste and mouthwash along with the eye covers and ear plugs, they were very helpful."
Khuyết điểm: "The seats. I was in a first row, alone, hoping to be able to lie down. Except the seat partitions couldn't be raised. The seats are small so for a long trip it was extremely difficult to get comfortable... at all."
Khuyết điểm: "Service is fantastic"
Ưu: "Flight attendants were great, and the meals were good"
Khuyết điểm: "The time between my connecting flights was less than 30 minutes (because the first flights was greatly delayed), and as such, it was a hassle to get to my flight on time, especially since I had to go through security AGAIN between international flights, which made little sense to me"
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
30-45 minutes late departure- no crew!
Great service, flight arrived a couple of minutes early. Biggest complaint is connecting flight was a different terminal and layover was tight.
Ưu: "The crew was very nice and service-oriented."
Khuyết điểm: "Things are weird now due to COVID-19"
Ưu: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Khuyết điểm: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Ưu: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Khuyết điểm: "Crew service"
Ưu: "Boarding very well done."
Khuyết điểm: "One of the crew was unhappy."
Ưu: "Boarding was seamless, crew and flight attendants were awesome."
Khuyết điểm: "The aircraft itself seemed dated. Very limited seat adjustment options, considering I was in First Class"
Khuyết điểm: "Not allowed unleashed dogs to take my seat or be in my flight"
Ưu: "On time,"
Khuyết điểm: "WiFi didn't work."
Khuyết điểm: "Holding back the departing passengers so those with connections could exit first"
Ưu: "Crew was professional."
Khuyết điểm: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."
Khuyết điểm: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
Ưu: "Wait staff we exceptional."
Khuyết điểm: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Ưu: "I was so impressed with the American Airlines staff they really worked with us due to the cancellation and the weather coming they were very professional and helped us in any way we could"
Khuyết điểm: "P"
Khuyết điểm: "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
Khuyết điểm: "Delay, delay, delay. American is never on time and constantly calling for passengers to switch flights because of overbooking."
Khuyết điểm: "Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons."
Ưu: "What to like with AA?"
Khuyết điểm: "Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours."
Khuyết điểm: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
Khuyết điểm: "Need better coffee"
Ưu: "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
Khuyết điểm: "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
Ưu: "Boarding staff helped me change to a seat that was suited better for my child and I- I was SO grateful. During the flight, flight staff made sure my child was happy/comfortable which meant a lot to me."
Khuyết điểm: "The normal things- better cushioned seats with some lumbar for those of us with back/nerve issues; a little wider seat options in economy for heavier people or those with lap infants; Honestly I’m reaching because I was just really happy with my flight/plane/crew service."
Ưu: "The airplane was nice and comfortable"
Khuyết điểm: "The service was mediocre and the food was horrible! It made me sick!"
Khuyết điểm: "No tv. Small aircraft."
Ưu: "The people were engaging in Friendly the flight was very quick it was fabulous that way"
Khuyết điểm: "How could you have a 4 plus our flight without entertainment or videos in this world anymore?"
Ưu: "they got us where we were going, so that's good, i guess."
Khuyết điểm: "overnight flight. temperature set to minimum. no blankets provided. patronizing crew (blankets are "only for business class", because who cares if a few cattle freeze to death in transit)."
Ưu: "Staff was polite and friendly. It was a great experience!"
Khuyết điểm: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Khuyết điểm: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Ưu: "The gate agents did a good job of making sure the boarding process was organized, despite confusion with two Chicago-bound flights departing from the same gate in a short window. Delay was communicated far enough in advance that I didn't travel to the airport until it was necessary."
Khuyết điểm: "The flight was delayed 3 hours due to the incoming aircraft, but nobody at the gate or onboard offered any explanation or even acknowledged the delay. The aircraft did not handle turbulence well at all... one of roughest flights in recent memory despite avoiding weather. Wifi had weak signal (on a 70-person jet!) and the streaming entertainment did not work the entire time... it either did not load or I got an error message."
Ưu: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
Khuyết điểm: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."
Khuyết điểm: "Nothing great"
Ưu: "Great choices of movies and the system was good"
Khuyết điểm: "the food was awful and the crew seemed stressed out and not flexible at all."
Khuyết điểm: "There were no individual screens on the seat backs, Sono entertainment system . the whole plane had to watch the same movie. Also no wifi or access to other entertainment"
Khuyết điểm: "THe reading light was broken"
Ưu: "The friendly flight attendant."
Khuyết điểm: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Ưu: "New airplain."
Khuyết điểm: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"
Ưu: "Flights were on time and staff all were smiling and kind."
Khuyết điểm: "Liked everything!!"
Ưu: "La puntualidad de los vuelos."
Khuyết điểm: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Khuyết điểm: "The 5 hour delay"
Khuyết điểm: "Delayed 2 hrs"
Khuyết điểm: "No Free Wi-Fi"
Ưu: "Having free entertainment again is very nice!!"
Khuyết điểm: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
Ưu: "great gate personnel"
Khuyết điểm: "late times loading and taking off"
Ưu: "Crew were very helpful and responsive. Request for extra water/drink met quickly. Entertainment options functional but limited."
Khuyết điểm: "Exchange students returning home to France were more interested in sitting with their friends than sitting in their assigned seats. As a result, our (2) originally selected, opposing seats on the aisle were not available without a fight--which we declined to enter into--and settled instead for an aisle seat and an adjacent center seat."
Khuyết điểm: "Overall attitude, more co concerned about making a buck instead of making customers happy"
Very stressful transfer to our Copa flight as the flight change from United hadn't been updated and we were unable to check in until that was resolved after being told by both airlines that it was the others issue.
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Khuyết điểm: "For United to go out of business"
Ưu: "Nothing very bad experience, the staff very nasty !!"
Khuyết điểm: "My flight had a big the delay, and they didn't really help us with flight connection they we us hartzell time . Also one is my suitcase did come on time . The seat were very bad for economic class . I WON'T EVER FLIGHT FROM UNITED AIRLINES!!! I ALWAYS TRAVEL THIS MY FRIST TIME USING THIS AIRLINE I WON'T DO IT AGAIN!!!"
Ưu: "It was a stressful experience, arriving late for ur connection flight and find out u cant get to ur destination. I would say that they did compliment us with a very nice hotel so i apologize for the bad review i understand u cant do anything about the weather but was amazed with the hotel"
Khuyết điểm: "arm rest to control inflight entertainment did not work"
Ưu: "United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning."
Khuyết điểm: "Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection."
Ưu: "Not much"
Khuyết điểm: "Amazes me how the airlines can shrink legroom. I'm 6'5" & had an economy middle row middle seat. Needsless to say, I was stuck actually & figuratively since it was a full flight."
Khuyết điểm: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Khuyết điểm: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Khuyết điểm: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Ưu: "Fast and easy"
Khuyết điểm: "Crew was grumpy, repeated same commercials"
Khuyết điểm: "Plane was late and missed connection."
Khuyết điểm: "Customer service"
Khuyết điểm: "Terrible experience. Will avoid united at all costs. We arrived with enough time and called ahead. They said to run and the plane would still be there however at the kiosk, the personell was very unhelpful. They made us miss our flight, fly out the next day and didn't now help change our return flight to the next day. I called united, the booking agency and the other airline without getting any changes."
Khuyết điểm: "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
Ưu: "Service and crew were much friendlier coming back from Rio."
Khuyết điểm: "Food was terrible, seat as uncomfortable."
Ưu: "The crew was super attentive and cordial."
Khuyết điểm: "United Airlines has really deteriorated. Paid entertainment for an international flight is really nickle-and-diming it, especially since it was direct tv which is only available over the continental US!"
Ưu: "Friendly staff, great food.Overall good flight"
Khuyết điểm: "Limited Space for Carry on luggage had to exit plane in order to check the bag in to cargo area. Confused as to why the crew chosen had no Spanish speaking attendants. We were going to panama there will more then 1 traveler that may not know how to speak English."
Khuyết điểm: "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
Khuyết điểm: "Flight was canceled"
Ưu: "On time"
Khuyết điểm: "Worst airline I’ve taken in a while .. you can tel they want is $$. From charging to change seats. To have VERY LITTLE leg room (and I’m 5’2”). Charging for entertainment and the seats are uncomfortable. Crew seemed embarrassed. The crew was fine and did their job."
Khuyết điểm: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Khuyết điểm: "A 5+hr flight and a bag of pretzels for a snack? Cheap! Unfriendly staff at Panama airport"
Khuyết điểm: "Not enough time to get to my connecting flight. Landed at 9:40 in terminal C then had to run to terminal E for my 10:20 flight. Even if I ran as if I were in a marathon I had no chance in making my flight. Please don't advertise such a tight trip for purchase. Spent 5 hours at the airport waiting for the next flight. Lovely..."
Ưu: "Directv on board"
Khuyết điểm: "No food. Delayed. Bad crew"
Khuyết điểm: "The flight was canceled, terrible attention"
Ưu: "See comments from the first flight"
Khuyết điểm: "See comments from the first flight"
Ưu: "Good attention"
Khuyết điểm: "Food not Not any enterteinmet unless you pay"
Ưu: "The timing"
Khuyết điểm: "No food, no great entertainment,very tight space"
Ưu: "The crew was Amazing!"
Khuyết điểm: "It was hard to be on an international flight without any power options to charge or entertainment. It seems that a long flight out of the country should provide at least 1 amenity."
Khuyết điểm: "I did not like that there was no food. Long flights are supposed to give some, at least a small sandwich."
Khuyết điểm: "El peor servicio que he recibido"
Ưu: "I had an entire row to myself."
Ưu: "Much better flight from HOU-PTY. Crew was more friendly. Option to qatch free movies on my personal device is great."
Khuyết điểm: "4 hour flight and only a small pouch of savory snacks and some mints! Leg room is very limited."
Khuyết điểm: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Ưu: "It was indeed good experience."
Ưu: "Airline personel were all very pleasant and eager to help, just not very effective"
Ưu: "My flight stopped for over 2 hours for refueling which caused me to miss my coneccting flight, plus 2 other reschedual flights. Then no one would accomodate me on account of this. Never flying united again"
Khuyết điểm: "paid entertainment"
Ưu: "friendly flight crew. good informations nice plain"
Khuyết điểm: "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
Ưu: "I liked the staff and comfort the most"
Khuyết điểm: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Khuyết điểm: "Was good"
Ưu: "The food the free alcoholic drinks it was a short flight from Panama city to Quito but they gave you all the free drinks you wanted and a nice meal in like an hr flight, stewardesses were great as well top customer service, live copa, no entertainment but that's OK on a short flight"
Khuyết điểm: "nothing, likes everything quick flight drinks pretty stewardesses, all my airline dreams fulfilled"
Ưu: "Wonderful cabin crew"
Khuyết điểm: "No entertainment unless you downloaded an app in advance, and then, for people who had, only over USA, and after you pay for united wifi. That's poor"
Khuyết điểm: "The pilots were late which cost us our departure so that we ran into restrictions based on weather. Thus we missed our connection in Panama City. United should ensure pilots are on time."
Ưu: "Worst flight ever. I wont bother letting you know how you ruined my day. Youre turning air travel a joke. The only thing mastered by you is security procedures. In the name of 20+ party we were, united is the worst ever and next time we will pay extra for a decent airline."