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Were given the wrong room/view on New Years Eve/New Years Day.
We specifically picked the Hilton for the view of the fireworks and the old city. We paid extra for it and were told when we got there that they had no more rooms left with that view?? Instead we were given probably the worst view in the hotel. The room was on the 4th floor looking over the heated pool.
We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
Good price (With a US Canadian exchange rate)
Outdoor heated pool and sauna were wonderful ways to warm up! We loved the view from our "river view" room.
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
Location, just in the middle of city....
Pay Parking even though have booked room
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
every thing was ok
they didn't explain very well about parking, and had some problem, and din't have plasma tv,
Tọa lạc tại trung tâm Bang Quebec, Hilton Quebec cách Tòa nhà Quốc hội 3 phút đi bộ và cách Thành Quebec 11 minutes phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ xe limo/xe đưa đón hạng sang và dịch vụ trả phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại Bang Quebec? khách sạn này có khu vực tổ chức rộng 2137 mét vuông, bao gồm trung tâm hội nghị. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên.
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