Hula Hula Resort, Ao Nang

Great staff in a new hotel

I liked the customer service additude of the staff. Mr Ong in the reception area creates a festive atmosphere with his interaction and positive response to any question or problem. The hotel was just remodeled and it seems they never set up the TV in our room. A man from the reception staff imeadiately responded to my repair request and sent a maintenance guy at 10pm to correct the situation. The place was clean and the garden atmosphere was beautiful. The breakfast was good. But being Asia, the Asian portion of breakfast was downright delicious. The staff at the breakfast was always couretous and happy and made you feel at home. It was also a nice touch that they had the lobby decorated for Christmas. Staff Customer service is the best thing about this place..5 star staff. Would stay there again.

I was in room 504 and being a retired University Facilities Director, I can tell you that they never did a proper startup on the facilities to get out all of problems fixed that are common after construction. The rooms look beautiful and stylish but things like, the TV set up. Some slow running drains. Electrical switches that work sporadically indicate that they may have many minor problems throughout the facility for some time. The only real maintenace issue I observed was that the fish pond between the reception area and the pool was dirty should be cleaned immeadiately makes a poor impression of of what should be a great hotel facility. I am sure they will correct the above issues soon.