Medplaya Hotel Pez Espada

Great location

Was a bit on the expensive side , tax wasn’t shown when I booked so was 10% more than I was expecting

Hotel was spotlessly clean. Breakfast was good. Most staff were friendly- especially lady on reception and man who worked at the poolside library/towel area,maintenance possibly.

Very disappointed with initial room given, it was a single room and very poor value for money. It was actually a room modified for disabled use, no photos of this room were anywhere on website. It had no window, just a door leading to very small balcony. It was room 401 and apparently all those rooms 101. 201, 301 etc are all the same, with an awful view of the car park. But that whole side of the hotel have that view. I initially asked at reception for this room to be changed as I did not want a dark room with no window, also would’ve have preferred bath as well. This took three days to get sorted because reception told me there was nothing available- even though on other booking websites availability was showing. I messaged med playa Facebook page and they told me nothing they could do because it was booked through yourselves and that was the room we paid for, so felt like I was penalised for using an alternative booking site. I was very unhappy with their response. Then I contacted yourselves who did reply but was told that you couldn’t get through to reception after various emails and phone calls. Which to me is very poor service, I had to go back to reception again and eventually on the Sunday the room was upgraded for free for two nights. Also reception said I should have went to them first but in actual fact I did several times, then contacted Med Playa, then booking.com then back to reception before anything could be done. Totally unacceptable treatment as a paying customer. Also if a wheel chair user booked that room- they possibly wouldn’t be able to access the balcony because there’s no ramp on the doorway leading to the balcony and also the balcony is very, very small.