The Westgate

Lovely location, atmosphere and food

A bedroom for three people and the third person had to sleep on a camp bed. Not enough facilities at all for the third person.

location was good but on a very noisy road - pub provided ear plugs which sums up the level of noise

we had wet dirty towels left in the bathroom on the floor throw on the bed was stained the carpet looked as though it had not been hovered by the side of the bed as there was fluff and cotton on the floor the shower knob/handle was broken and was difficult to turn on and off we had to use a pen to insert where the lever was supposed to be to turn the knob without burning our hands check out - did not even ask if we enjoyed our stay, when I mentioned the shower issue I was told they knew it was broken and were waiting for a part - no one apologised or advised us of the issue on check in water leak on the ceiling over the shower, room looked tired and in need of a freshen up.

The Westgate is in a fantastic location at the top of the high street; easy access to the train station and Tower Street 24 hour car park. The pub itself is nice - good selection of gins. The Deluxe Suite itself is very nice - balcony doors; big walk in shower and a comfortable (if soft for my taste) bed. For 2 people it would have been fine.

We booked the Deluxe Suite for 3 people with what we were told would be a futon bed. It wasn’t - it was a z-bed which dipped in the middle and was really uncomfortable. Also, the bin hadn’t been emptied from the previous occupants; we had less than a quarter roll of loo paper and no spares; and only 2 mugs for drinks between the 3 of us. The coffee sachets were all weirdly pre-mixed with milk and sugar so we couldn’t use these. For £165 room only - this was not acceptable. We tried the out of hours mobile - which went to voicemail - so had to ring the main number from our own phones as none in the room. We were told they had run out of toilet rolls so were presented with an industrial roll obviously taken from the bar toilets. We later raised the poor quality of the beds to which we got a ‘I know - they’re terrible aren’t they. Not sure what we can do about that.’ Invest in some better ones perhaps - or don’t offer a room for 3 people when you know the quality is substandard. We were still charged full rate - though we were offered a free breakfast which was actually very nice.