Hotel Heinitzburg

RETURN VISITORS : THIRD VISIT WE HAD TWO ROOMS : THE A/C IN BOTH ROOMS WAS SERIOUSLY INADEQUATE . THERE WERE NO LONGER TEA OR COFFEE MAKING FACILITIES IN THE ROOM WE DID NOT EAT IN THE RESTAURANT , AS THE MENU HAS CHANGED VERY LITTLE OVER THE LAST 3 YEARS .

1. Rooms are very tidy and everything works well. 2. Cleanliness is 5 star. 3. The location and building itself is really impressive. 4. Non-reception staff were lovely, kind and went out of their way to be helpful. 5. The pool is a winner!

1. I'm perplexed as to why you would put winter sheets on a guest's bed in the middle of the summer!? 2. Reception staff were truly unimpressive. Well-dressed, sure, good manners, but I didn't feel welcome at all. He isn't well enough trained or empowered to deal with Booking.com reservations. The person who checked me in had to make several calls to find my booking and confirm that I would actually have a bed that night. 3. I looked at the dining room's menu whilst I waited to be check-in. It looked nice, but heavy. I would've thought in such hot climes some lighter food would be in the order of the day. However, the receptionist also didn't really sell the restaurant which did put me off. 4. I searched the room high and low for a room service menu . . . none to be found. I opted for a local eatery instead. 5. The security guard in the parking area asked for food and water after I came back from dinner, saying that he forgot his at home. It is NOT GOOD and creates a terrible impression! Shouldn't guards also have access to at least water whilst on site overnight? Toilets? 6. At over N$2k per night I would expect a treat on the pillow. I'd rather get the kitchen to make handmade turkish delights or marshmallows and skip the skimpy roses in the room. 7. Very good shower gel, shampoo, BUT shower caps and vanities which are typically not used as often had worn packaging which really detracted for me from the great bathroom my suite had. When it comes to clean and tidy, old is not good. 8. My room had loads of mosquitoes despite all the windows being shut. . . . I would provide some organic/green spray for guests if I know the rainy season throws up the odd mozzie infestation. 9. TV reception was a bit erratic and the channels were rather limited.