Hyatt House Atlanta Cobb Galleria

Honestly didn’t like anything here. Cleanliness matters the most to me and having your room cleaned, no one changing your sheets or towels until 3 days later is an absolute no for me. Despite COVID happening, cleaning of the room could have been scheduled better. Customer service was very mediocre at the reception and the worst part was not being informed of the cleaning schedule until check in. That is one important information customers need to know during the booking process.

For the money paid, customers have to be made aware that rooms get cleaned every 3 days prior to arriving and even during the booking service. Either you reduce your charges because you are not providing the full service or you include the full service for our money paid.