Casa Faena Miami Beach

Front desk staff was great.

Room was not very clean. There was trash left over from the guests before we arrived to our room.

The beach access and chairs/umbrella provided was a fantastic amenity. We were very comfortable and not overcrowded. The hotel was lovely and tastefully decorated, and we were comfortable in our room.

The reception desk system is a mess. There is only room for one person at the desk, so we had to wait for nearly 30 minutes to check in. Checkout was the same. During checkin, there was no useful information given, like how the beach access worked, when checkout was, or other amenities of the hotel. We discovered the roof deck on our own. This was the most serious of what we considered to be operational problems - it was clear that some systems had not been thoughtfully considered. Why put hand towels in the toilet/shower area, and bath towels by the sink? Was the red tassel on the door to indicate DND? How would a guest know that? The hotel seems to be sorting out some hiccups. The restaurant is also a problem. There are no prices listed on the menu, and the bar selection is limited. Lunch for two, only two entrees and two mixed drinks, was over $100. The burger was more than $25, which is laughable. Had we known the price point, we would never had chosen to eat there and felt duped and unsatisfied by the experience. The restaurant is not a stand-alone destination and the prices should reflect that.