NH Collection Brussels Centre

The room was super small and there wasn't any designated place to keep your suitcase. Shower cubical was tiny.

Some members of the staff really tried to accommodate our needs. One of them seek out and found a yogurt at 10:00 in the evening for our little son. This has been really appreciated

Even though we mentioned the time of our arrival, our room was not ready. So we left our baggage and walked around the city returning in the evening. We go to our room and see that they have offered us a twin bed room, instead of a single double one, even though we have been very explicit on this in the time of booking. This was really important to us, since we intended to sleep our two years old son in the bed, and with a twin bed there is the danger to fall in between. We notified immediately the reception on this, and they told us that all rooms were occupied at the moment. So we asked for a baby cot. Indeed, they bring us one, but it was broken. Moreover, they did not bring a blanket for the baby cot, and when we asked for one they brought only the blanket, but no linen. The next day the management indeed apologised, and brought us a proper baby cot, but we had a difficult night already. In addition, the cleaning of the bathroom was not always perfect. Once the inside of the trash bin was left outside (even though I have to note that it was fortunately clean). The area of the hotel is quite near the centre, but after dark it becomes a little dangerous, not too much, but enough to be a little preoccupied, especially if you carry a a baby. Overall, we have been rather dissatisfied with our 3 nights stay there, especially given the price paid (more than 150€ per night). One would expect a much more professional job from a 4 star hotel. Some members of the staff were indeed genuinely hospitable, but other were just rude. The organisational problems that we have encountered were in my experience just unacceptable. Overall, I would recommend a different option. With that amount of money one can find something definitely better.