Crystal Palace Hotel

Very spacious apartment suite which as the reason why I chose the hotel, very nice city view from the room, friendly and professional belboy service, good food.

Very bad air-conditioning system, weak room service standard, missing basic amenities in room such as tissue box, no mineral water offered in rooms only chargeable in minibar and only 2 small bottles available although room service is only till 10:30 pm, room service rarely picks up the call, room door does not close properly requires a push, garbage bin only available in toilet no bin in the apartment suite room, toilet seat almost broken, in addition to that they charged me over 50% of my original room rate for a late checkout, rood housekeeping and do not speak English at all, unprofessional hotel manager received all my comments with no action taken only one answer received "we will look into your complain" did not even bother to follow up upon my check out, hotel requires maintenance and is definitely not value for money, I did not have such a bad experience in such a long time and I assure I was very honest and transparent in my comments no exaggeration in Anyway.