Sonesta Hotel Tower & Casino Cairo

This is a big business type hotel and the best thing about it is the friendliness of most of the staff

I had booked six rooms and they managed to lose one of the bookings despite having confirmed it on the phone the previous day.Also when our flights in from Aswan were rearranged our telephone message was never received by the concierge.

Room service is the worst iv'e seen in my whole traveling life. They never clean when you need them to and they barge in on you while sleeping although the DND sign is hanged.

staff are not friendly nor willing to help with the exception of one concierage called Shaaban abdallah, Laundery refused to pick up a suit and a dress for next day pressing claiming they are closed though it was 7:55 pm and they supposed to close at 8:00 (the guy called Jerjes), even though i lit up dont disturb and hang the sign on the door but house keeping insisted on ringing the bell just in case i was awake! (two nights out of the three)