food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
Delays were given at intervals. So we were informed
The staff was great. The food really wasn’t good
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Khuyết điểm: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Ưu: "Helpful with our 2 year old"
Khuyết điểm: "Baby change area is very small"
Ưu: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Khuyết điểm: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Ưu: "Overall good"
Khuyết điểm: "Boarding needs better management."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Khuyết điểm: "All good"
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Khuyết điểm: "Too much stop over"
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Khuyết điểm: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Khuyết điểm: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "Staff are very friendly and good ."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Khuyết điểm: "Crew"
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Khuyết điểm: "It is really good experience. All the flight attendants are good"
Ưu: "Liked everything from service to comfort"
Ưu: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "Cabin crew are always great"
Khuyết điểm: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Ưu: "Good service"
Khuyết điểm: "spicy chicken too spicy!"
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Everything was wonderful!
No wheel chair assistance was provided though we requested it throughout the journey. First leg Delayed by an hour.
Transfer in Doha was not easy. We didn’t have any breathing room and we had to rush. We had to a bus for transfer and another bus to board the connecting flight to Chennai. That was bad approach and difficult for older people to climb the steps.
The flight was great but layover was 14 hours and nothing was provided by the airline to cushion the wait.
Overall everything was good,very impressed with good food and service from Doha to Atlanta
Check in process at Dubai was not easy. Qatar does not use its own employees they are outsourced.
Good food,helpful staffs .
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
They did not let my uncle fly
Ưu: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Khuyết điểm: "Take out the chicken sausage from your menu"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The crew was unparalleled. Really. Attentive. Friendly."
Khuyết điểm: "Nothing could have been better beyond the signs at the gate."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Khuyết điểm: "Nice if they offered/served drinks before meals"
Ưu: "The entertainment was excellent, the seats very confortable"
Khuyết điểm: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Khuyết điểm: "Te long transit time in Qatar."
Ưu: "Love the service of qattar"
Khuyết điểm: "Everything was amazing"
Ưu: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Khuyết điểm: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Khuyết điểm: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Ưu: "Nice,clean, efficient"
Khuyết điểm: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Ưu: "Polite crew, food was pretty good."
Khuyết điểm: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Khuyết điểm: "Too crowded in in flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Lack of crowd control at the gate during boarding. Ihad to"
Ưu: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Khuyết điểm: "the returning flight from Doha to Chicago was absolutely old and small."
Ưu: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Khuyết điểm: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Ưu: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Ưu: "On time departure and nice group of crews"
Khuyết điểm: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Ưu: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Khuyết điểm: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Ưu: "Everything, great airlineevrething"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "On time departures Good entertainment options Could charge my electronics"
Khuyết điểm: "Food was ok Boarding was somewhat disorganized"
Ưu: "The professionalism of the staff"
Khuyết điểm: "No comment"
Ưu: "Crew, food."
Khuyết điểm: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Khuyết điểm: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Ưu: "Courteous crew members Nice food tray containers"
Khuyết điểm: "Portions were a little too small for me"
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Boarding and Seat comfort was good"
Khuyết điểm: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Ưu: "Friendly crew Good choice of food and beverage"
Khuyết điểm: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Ưu: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Ưu: "Boarding was easy and. Convenient."
Khuyết điểm: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Ưu: "I like Qatar service very much and that is why I fly with them most of the time."
Khuyết điểm: "Plane seemed old and not upkeep. Chair in front of me leaned back to 5 inches from my face, every time he moved, the tray fell. The air seemed to be off in the front of the plane. Was sweating. But when I went to the bathroom in the back, it was cold"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Lot more variety in the food to enhance the travel experience
I was upgraded to business class. 😍
I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
Khuyết điểm: "As usual best of the best"
Ưu: "Emirates Airlines will remain the best of the best"
Khuyết điểm: "Emirates Airlines will remain the best of the best"
Ưu: "Seat was very comfortable, and food was amazing"
Khuyết điểm: "Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means"
Ưu: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Ưu: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
Khuyết điểm: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
Ưu: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
Khuyết điểm: "Excellent as usual"
Ưu: "A vast amount of entertainment"
Khuyết điểm: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Ưu: "Best of the nest"
Khuyết điểm: "Nothing"
Khuyết điểm: "N/a"
Ưu: "All the teem all the services"
Khuyết điểm: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Ưu: "Plane is good as usual"
Khuyết điểm: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Khuyết điểm: "Older plane less entertainment options"
Ưu: "The legroom"
Khuyết điểm: "The food was fine but was too late so my son felt as sleep before that."
Khuyết điểm: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Ưu: "Good service"
Khuyết điểm: "Old plane"
Khuyết điểm: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Ưu: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Khuyết điểm: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Khuyết điểm: "The bland food. Tell the chef to be more creative with cholestral free meals."
Ưu: "Internet check in, saves time and paper!"
Ưu: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
Khuyết điểm: "Seats in Emirates keep getting smaller"
Ưu: "Level of entertainment"
Khuyết điểm: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Ưu: "Friendly crew.. good flight"
Khuyết điểm: "Screen was not working properly"
Ưu: "service cleanliness of washrooms Food seating availability"
Khuyết điểm: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Khuyết điểm: "Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent"
Khuyết điểm: "There is very little space between seats from Dubai to Cochin flight. Didn't have space to eat without hitting the next person. Ran out of food of choice"
Ưu: "Good food"
Khuyết điểm: "Technical issues with my in flight entertainment that was never that was never corrected"
Ưu: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
Ưu: "Good Food, I find it amazing that the Jeddah flights have better quality food than many other sectors.."
Khuyết điểm: "No more A380 in this sector, which is a shame."
Ưu: "food and timing services staff behavior and treats excellent"
Khuyết điểm: "pls replace drinking water bottles (small) in the place of cups"
Ưu: "Attentitive staff, leg room, food, entertainment - all great"
Khuyết điểm: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
Khuyết điểm: "Entertainment program could be more structured; remote control did not work as it should;"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "In my way to Dubai, I asked the gentleman not to put me in the middle, when I get in found myself in a middle row middle seat. Food choices chicken, steak, and stuffed zucchini all are nasty. Also, I was told that business class luggage comes out first that wasn't true on both leg of the trip. Also, I wasn't told that I have a lounge to hang out until the boarding time. In my way back it was same exact food menu service is mediocre at best very demanding flight attendants. Also the luggage came out towards the end . I told my friend I travelled with that this would be my last time to use Emirates airline"
Khuyết điểm: "The flight being on time"
Ưu: "It was good services"
Ưu: "The food on Emirates is excellent, the cabin is classy and comfortable, and the plane is equipped with modern amenities such as WIFI and charging portals. The cabin crew were polished and professional and friendly."
Khuyết điểm: "There were maybe too many announcements made throughout the flight."
Khuyết điểm: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Ưu: "We started with a 45 min wait on the tarmac before takeoff. Then spent 14h listening to screaming children. Now, I know that isn't the airlines fault, but it would be nice to see where children are sitting when booking on such a long flight! Once we landed, the girl next to me got sick and when I flagged a flight attendant, she simply told me there's a barf bag in the seat pocket - there wasn't - so I had to part the crowd to get that lady to a bathroom. Then it took 45 min to get off the plane! The food was okay and there was plenty to watch (couldn't read due to screaming children). It was a really rough flight."
Khuyết điểm: "I didn't appreciate the service on board. It was slow and not as professional as usual. The crew seemed too young to know better. They only served water once which isthe #1 thing you should keep offering on a long flight like mine. I also didn't appreciate overhearing staff gossiping about other passengers."
Ưu: "crew need to be more polite and kind"
Khuyết điểm: "just a more kind crew would be great"
Khuyết điểm: "At the Istanbul airport an item was taken from me for no reason. No regulation was shown for that item to be taken. I wasn’t comfortable with the way I was treated at the airport. The flight was very good"
Ưu: "Friendly and helpful crew"
Khuyết điểm: "Food and spaces between seats"
Ưu: "the plan"
Khuyết điểm: "seevce was bed 10! hour alihhvwiyhb2 snacks"
Khuyết điểm: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Khuyết điểm: "More legroom"
Khuyết điểm: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Ưu: "Surprised to get a meal on such a short flight! Very good service."
Khuyết điểm: "The entertainment system is old, not easy to use, and lacks features."
Khuyết điểm: "More space and room"
Ưu: "Everything. They were polite fast and never condescending to passengers."
Khuyết điểm: "I could of wish they would have been a little more stern with some passengers."
Khuyết điểm: "Food"
Khuyết điểm: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
Ưu: "Crew and food on last leg were acceptable"
Khuyết điểm: "Every other part of the flying Turkish air experience, particularly Istanbul airport itself. Delayed flights, missed connections, rude, angry staff, worst layout and signage of terminal space. Exhausting."
Khuyết điểm: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
Khuyết điểm: "The flight was late, with no explanation."
Ưu: "The crew members were really nice"
Khuyết điểm: "Everything was great"
Khuyết điểm: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Ưu: "The food was decent"
Khuyết điểm: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Khuyết điểm: "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
Ưu: "Hello the service was excellent"
Khuyết điểm: "The people smell very bad !!"
Khuyết điểm: "No beer or wine with meals, noisy flight and cheap headphones"
Ưu: "Turkish Airlines is a wonderful airline. They treat all there passengers well. The food was excellent and the cabin crew was multi lingual, pleasant and helpful. They made a long flight very comfortable and pleasant."
Khuyết điểm: "I wish the seats had more legroom in economy class."
Ưu: "The Airport and shopping"
Khuyết điểm: "the flight from Cairo to Egypt was extremely bad . I understand that the relationship between both countries is not at its best. However, this is not an excuse for racist and bigoted behavior from You staff , the plane was 2 hours late, the staff was literally yelling at the passengers because they were standing at the gate assigned to the ticket. And your plane crew was extremely rude, this one flight attendant frowned at my wife's face and starting sanitizing her hand after my wife gave her ticket."
Khuyết điểm: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Ưu: "The counter in Kuwait was very kindly with my because I have disabled boy"
Khuyết điểm: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Ưu: "Top notch service on the airplane"
Khuyết điểm: "None"
Khuyết điểm: "Great experience"
Ưu: "The crew was very nice. The entertainment quite rich."
Khuyết điểm: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Ưu: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Khuyết điểm: "No heads-up that we couldn't take tablets / laptops on next flight to the USA."
Ưu: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Khuyết điểm: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Khuyết điểm: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as, if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Khuyết điểm: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Ưu: "The window seat"
Khuyết điểm: "Nothing"
Ưu: "Clean and computable plane, very good meals and quick handling for departure"
Khuyết điểm: "Nothing !"
Ưu: "Better planes"
Khuyết điểm: "Very small chairs. Terrible boarding system"
Ưu: "The entertainment choices, including live sports, were excellent."
Khuyết điểm: "The boarding was chaotic, and we sat on the tarmac for over an hour."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Khuyết điểm: "Na"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Arrived on time even though it was late departing."
Khuyết điểm: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Ưu: "THE CREW"
Khuyết điểm: "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"
Ưu: "Very professional airline"
Khuyết điểm: "The Tray table on my seat on Istanbul - Cairo (16A) was broken I could not eat my meal without two cushions ,in order to replace the table!"
Ưu: "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Khuyết điểm: "The flight boards in Istanbul had two flights leaving for Cairo at the exact same time but at two different gates far from each other. This caused massive confusion and I ended up running around the airport to get to my gate. Also there should not have been a second flight listed on the boards because there was no second flight. Very frustrating..."
Khuyết điểm: "Food was better in last trip. This time is sandwich"
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Crew was very good , but still Etihad price for extra bags vey expensive.
Everything about etihad... Loved it... Very professional 🌹
Khuyết điểm: "No entertainment system was working"
Khuyết điểm: "Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment."
Ưu: "Flight price and time"
Khuyết điểm: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
Khuyết điểm: "Rushed boarding at ccj"
Khuyết điểm: "There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane."
Khuyết điểm: "Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty."
Khuyết điểm: "Clogged sinks"
Ưu: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Khuyết điểm: "Crew was a little rude"
Ưu: "Transiet time"
Khuyết điểm: "Food"
Ưu: "Not much - perhaps that we had booked the last row and only had two seats together"
Khuyết điểm: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Ưu: "787 comfort /"
Khuyết điểm: "Limited movie selection/ outdated newspapers/ food quality"
Ưu: "Handled disruptive customers well"
Khuyết điểm: "Boarding and departure were late, food was terrible"
Ưu: "Despite being nearly full it was comfortable. A fair choice on entertainment. Pleasent professional crew."
Khuyết điểm: "There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed. No fault of the airline there were several infant children close to my seat. At times it was annoying"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "Overall its very k"
Khuyết điểm: "Flight EY 653 screen touch sensitivity wad very bad"
Ưu: "The staff were so helpful and friendly. Such a lovely bunch"
Ưu: "Everything was almost perfect."
Khuyết điểm: "Update your movie list."
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Ưu: "Nice crew. I'm a frequent flyer and my journey from Abu Dhabi to Cairo, the crew was very nice . (a preference for my first trip of the day though ;)) Everything was very good, except for the screen: on both planes I used this day, it didn't work but it was exceptional in experience. Free champagne! :p"
Khuyết điểm: "Everything was very good except for the screen: On both planes that I used this day, it didn't work but it was exceptional in experience. The flight from Abu Dhabi to Cairo, no choice of food due to limited and badly anticipated quantities."
Ưu: "Crew were awesome, food was amazing"
Ưu: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Ưu: "timeliness, in-flight entertainment, food"
Ưu: "The flight wasn't delayed..The check-in/ ticketing crew were helpful."
Khuyết điểm: "My seat in 13 hour long flight was Broken! The chair wouldn't recline! The crew couldn't help saying the flight was full and couple other chairs were having the same problem (?!!!). The food was mediocre. The cabin bag size limit was very small."
Ưu: "All were very friendly: at the airport and in the plane. Good food. We were well informed and in time!!!"
Ưu: "Good service. Excellent food"
Khuyết điểm: "No complain"
Ưu: "My flight from hyd to auh was delayed and because if that missed connecting flight from auh to LAX. I am now rerouted auh to JFK to LAX. Right now I am in JFK and ny connecting. Flight is delayed by 1 hr 30 mins."
Khuyết điểm: "Etihad Crew is unprofessional and do not know how to handle passengers when flights are delayed"
Ưu: "Entertainment good variety."
Khuyết điểm: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Attention to detail"
Khuyết điểm: "Nothing"
Ưu: "Everything was perfect...seats crew food accuracy"
Khuyết điểm: "Nothing"
Ưu: "Crew was very helpful , boarding was late but arrived in time."
Ưu: "In time"
Khuyết điểm: "Crew not helpful . Same with food not enough ):"
Ưu: "The food and the entertainment."
Khuyết điểm: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
Ưu: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
Khuyết điểm: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"
Ưu: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Khuyết điểm: "The food was horrible"
Khuyết điểm: "They ran out of food (lamb and chicken) and served veg dish for both the main courses!!"
Ưu: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Khuyết điểm: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Ưu: "CREW SERVICE TIMELY NATURE OF FLIGHTS"
Khuyết điểm: "THE LEG SPACE 1 OF THE MEALS"
Ưu: "Service Seats Flight attendants"
Ưu: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I wasnt expecting the food to be as good as it was. I love their flight progress and flight time."
Khuyết điểm: "Jet airways disappointed me from Abu Dhabi to Mumbai because it took a while to board then after boarding we waiting over two hours for a delay."
Ưu: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Khuyết điểm: "There was nothing not to like. Great service"
Ưu: "The service was great."
Khuyết điểm: "The food was not up to the standard"
Khuyết điểm: "The crew seemed to be new or something else happened but they ran out of food to serve, so they handed out bread rolls and soft drinks which then sat on our trays for the majority of the flight."
Ưu: "I did receive my bag, even I reserve business class."
Khuyết điểm: "I did receive my bag, even I reserve business class."