I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Crew was very good , but still Etihad price for extra bags vey expensive.
Everything about etihad... Loved it... Very professional 🌹
Khuyết điểm: "No entertainment system was working"
Khuyết điểm: "Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment."
Ưu: "Flight price and time"
Khuyết điểm: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
Khuyết điểm: "Rushed boarding at ccj"
Khuyết điểm: "There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane."
Khuyết điểm: "Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty."
Khuyết điểm: "Clogged sinks"
Ưu: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Khuyết điểm: "Crew was a little rude"
Ưu: "Transiet time"
Khuyết điểm: "Food"
Ưu: "Not much - perhaps that we had booked the last row and only had two seats together"
Khuyết điểm: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Ưu: "787 comfort /"
Khuyết điểm: "Limited movie selection/ outdated newspapers/ food quality"
Ưu: "Handled disruptive customers well"
Khuyết điểm: "Boarding and departure were late, food was terrible"
Ưu: "Despite being nearly full it was comfortable. A fair choice on entertainment. Pleasent professional crew."
Khuyết điểm: "There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed. No fault of the airline there were several infant children close to my seat. At times it was annoying"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "Overall its very k"
Khuyết điểm: "Flight EY 653 screen touch sensitivity wad very bad"
Ưu: "The staff were so helpful and friendly. Such a lovely bunch"
Ưu: "Everything was almost perfect."
Khuyết điểm: "Update your movie list."
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Ưu: "Nice crew. I'm a frequent flyer and my journey from Abu Dhabi to Cairo, the crew was very nice . (a preference for my first trip of the day though ;)) Everything was very good, except for the screen: on both planes I used this day, it didn't work but it was exceptional in experience. Free champagne! :p"
Khuyết điểm: "Everything was very good except for the screen: On both planes that I used this day, it didn't work but it was exceptional in experience. The flight from Abu Dhabi to Cairo, no choice of food due to limited and badly anticipated quantities."
Ưu: "Crew were awesome, food was amazing"
Ưu: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Ưu: "timeliness, in-flight entertainment, food"
Ưu: "The flight wasn't delayed..The check-in/ ticketing crew were helpful."
Khuyết điểm: "My seat in 13 hour long flight was Broken! The chair wouldn't recline! The crew couldn't help saying the flight was full and couple other chairs were having the same problem (?!!!). The food was mediocre. The cabin bag size limit was very small."
Ưu: "All were very friendly: at the airport and in the plane. Good food. We were well informed and in time!!!"
Ưu: "Good service. Excellent food"
Khuyết điểm: "No complain"
Ưu: "My flight from hyd to auh was delayed and because if that missed connecting flight from auh to LAX. I am now rerouted auh to JFK to LAX. Right now I am in JFK and ny connecting. Flight is delayed by 1 hr 30 mins."
Khuyết điểm: "Etihad Crew is unprofessional and do not know how to handle passengers when flights are delayed"
Ưu: "Entertainment good variety."
Khuyết điểm: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Attention to detail"
Khuyết điểm: "Nothing"
Ưu: "Everything was perfect...seats crew food accuracy"
Khuyết điểm: "Nothing"
Ưu: "Crew was very helpful , boarding was late but arrived in time."
Ưu: "In time"
Khuyết điểm: "Crew not helpful . Same with food not enough ):"
Ưu: "The food and the entertainment."
Khuyết điểm: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
Ưu: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
Khuyết điểm: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"
Ưu: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Khuyết điểm: "The food was horrible"
Khuyết điểm: "They ran out of food (lamb and chicken) and served veg dish for both the main courses!!"
Ưu: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Khuyết điểm: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Ưu: "CREW SERVICE TIMELY NATURE OF FLIGHTS"
Khuyết điểm: "THE LEG SPACE 1 OF THE MEALS"
Ưu: "Service Seats Flight attendants"
Ưu: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I wasnt expecting the food to be as good as it was. I love their flight progress and flight time."
Khuyết điểm: "Jet airways disappointed me from Abu Dhabi to Mumbai because it took a while to board then after boarding we waiting over two hours for a delay."
Ưu: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Khuyết điểm: "There was nothing not to like. Great service"
Ưu: "The service was great."
Khuyết điểm: "The food was not up to the standard"
Khuyết điểm: "The crew seemed to be new or something else happened but they ran out of food to serve, so they handed out bread rolls and soft drinks which then sat on our trays for the majority of the flight."
Ưu: "I did receive my bag, even I reserve business class."
Khuyết điểm: "I did receive my bag, even I reserve business class."
The queue at the gate was very badly managed
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
Khuyết điểm: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Khuyết điểm: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Ưu: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Khuyết điểm: "Please see what above."
Khuyết điểm: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Ưu: "Comfortable seating map"
Khuyết điểm: "Food could be improved especially for vegetarians"
Ưu: "Entertainment was good."
Khuyết điểm: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Ưu: "All went Well, no delays, good service."
Khuyết điểm: "Everything"
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Ưu: "The crew was extremely hospitable, and the food was excellent."
Ưu: "crew provided attentive and excellent service. Good food and beverage."
Khuyết điểm: "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
Khuyết điểm: "cabin not so clean, no foot rest. But crew good service."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Ưu: "Smooth flight, great entertainment"
Ưu: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Khuyết điểm: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Ưu: "Hard landing which gave passangers a shock."
Ưu: "None that I like!"
Khuyết điểm: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Khuyết điểm: "Ok flight but so cold on board"
Khuyết điểm: "All good, short flight"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Khuyết điểm: "Incorrect information of boarding gate."
Khuyết điểm: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Khuyết điểm: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Khuyết điểm: "Boarding and landing"
Khuyết điểm: "Bathroom line"
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Ưu: "Liked the USB port for recharging electronic devices"
Khuyết điểm: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "Service from the crews"
Ưu: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Khuyết điểm: "The magazine in my seat pocket was dirty."
Khuyết điểm: "On both flights, i did not get the seats i had specifically booked..."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "The cabin crew was welcoming. The flight itself was smooth and on time."
Khuyết điểm: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Khuyết điểm: "same"
Ưu: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Khuyết điểm: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Khuyết điểm: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."