Hallmark Hotel Carlisle

A large pleasant room and bathroom. Comfortable bed.

Staff were very friendly and helpful. Breakfasts were fine and plenty of choice. Staff provided individuals fans for the rooms at we were there during exceptionally hot spell. Rooms were good size and spotless.

There was no wheelchair ramp/access which meant I had to carry wheelchair up steps every time we went out/in although reception did volunteer that I could request staff to do that for me. We were lucky that 89 year old wheelchair user could walk up the steps otherwise we would have had real issues. Although a walk in shower due to physical disability to climb into a bath to use a shower over a bath had been requested and stated on 11 March when we booked and was confirmed by the hotel same day by the time would be available when we arrived in July they had no record of the request! The type of shower over the bath and also taps meant that I had to manhandle her into bath with difficulty otherwise she couldn't wash her hair for a week and we had come to attend a wedding! It also meant that she was not independent which she found upsetting as I had to be there when she showered. Major refurbishments need to be urgently carried out on bathrooms and disabled access to hotel. In this day and age its not acceptable.