Embassy Suites by Hilton Columbus Airport

Breakfast

Staff's lack of knowledge about the hotel room amenities. Sheets weren't changed, floor was sticky in the tv area, purchased an upgrade for a balcony room but they don't even have balconies. Not happy!

Location was great

Not very clean. Staff not very accommodating

The food was good .

Air conditioner on room did not work leaving the room like a sauna. No one was able to sleep because it was so uncomfortable. Maintenance care up once to fix it but did not work. The whole reason we booked with this hotel was because it has a queen suite and had a pool and hot tub. Let me go into the pool experience...we walked in the pool area and there were about 10 kids in the pool. No adults anywhere. Pool area was TRASHED with wet towels everywhere and a lot of water on the floor leaving it very slippery. when we went to go to the hot tub the same maintenance man was there and he said “you dont want to go in here right now...” there was a large amount of white foam with a brown ring around the outside of the hot tub. He was squirting a “defoamer” in it. He leaves and one of the kids from the pool ran over and said “I wouldn’t go in there...the baby pooped in it!” We are all so appalled we just left. We went to talk to a manager about there not being any adults or hotel employees in the pool area and he says that the “ locals” are there frequently and it’s impossible to monitor the pool area. Says he will look into the whole hot tub incident and call out room. This is the part of the whole experience that infuriated me the most. He calls and says it was just “body oils” causing the issue with the hot tub and all is well. I could not believe that the management was so lax about our horrid experience. My friends and I usually stay in a different area at much cheaper hotels. This was supposed to be our “splurge” and really treat ourselves to a nice hotel. I am a Hilton rewards member and honestly cannot believe that they affiliate the Hilton name with this property. I will NEVER stay there again and everyone I know will hear what I have to say about it.

We stayed for a volleyball tournament in downtown Columbus. Location was good. Lobby was packed with people, dirty dishes were all over. Other people in our group had their bills incorrect in most cases double charged.