Plaza Resort & Spa

Horrible - THE HOTEL FROM HELL

Nothing

Where do I start with this place- The first room I was checked into was smelt so bad - The smell was like a pest control company just left before I got there and the carpet was still wet from being clean and it smelt of mold and must and bug spray . The bedding was stained and ripped . To make matters worse there was a drunk kid in the hallway sitting at the end near the room blasting his music . We asked for a different room and where given a different room the smell in the second room was a little better and also another drunk kid in the hallway on her phone sitting in the hallway . My partner and I decided at this point to find something to eat in the area and everything was closed . We decided to walk back to the hotel and see maybe if the bar or something was open in the hotel . We walked out side the hotel near the pool and that was a mess with beer cans and drunk people everywhere . At this point I called Kayak to complain about this and was able to get a refund when it finally hit us .. My partner had stayed at this very hotel on his spring break 31 years ago and the hotel had not changed in 31 years . This place need to do some major work and the staff is rude and need to be retrained . The staff lies to the customers about everything and the holding of funds on ur credit card . We where able to get all the money from Kayak but the funds from the hotel are still not refunded to the card and have called several times about this and get the run around this place is HORRIBLE and need to be put on HOTEL NIGHTMARES . we decided to head out daytona and head north and found a great hotel in Palm Coast .