Daytona Beach Regency by Diamond Resorts

Hello, we checked out today. We where in room 201 under BRIAN wilken. We since checked in had nothing but problems with room. Went through booking .com and was told ocean view and was shown one thing and got another. I will be taking this up with booking .com and diamond resorts. When arrived where given room 201 which was looking at the main road and was the noisiest room could ever had. Even had ear plugs in drawer guess that was a hint. Then noticed our sliding door was cracked open and would close. So maintenance man had to come up to find slider was off tracks. And I had to put back on the tracks 3 more times during trip. So didn’t fix it for us just told us have to put back on when falls off again. Then noticed put all of our food in refrigerator to find out that the refrigerator wasn’t working correctly. Has maintenance come again on the same first day to tell me maybe will cool down and can put our food in fridge at front desk. Which was not convenient at all. Ever time want something the desk would have to get out of there refrigerator and bring up too us. So did what maintenance guy said and left in to find most of our food ruined by morning. Asked if room opened up could move us. Said yes but the 3 days there never got a call to move or even see how is going. I did some looking after at the refrigerator my self to find between the freezer which cools the fridge had a frozen block of ice in breather. So I broke out myself and wow the fridge worked since. Maintenance didn’t even try when they came up. I will be fitting and writing reviews on our trip that went horrible. Spent around six to seven hundred dollars for a room which I didn’t add was some kind of handicapped room which we never asked for. Broken door and a fridge that I fixed. The resort never did anything but hand me a bottle of wine which I don’t even drink!! I would hope that something would be done !!! But nothing so I will have to take action myself with my credit card company and fight the

That booking.com showed us a room in picture and with ocean view. Ended up in the worst room they had. Looking at street and couldn’t sleep to all the noise from road. Load cars. Even had ear plugs for us in room that was first bad thing too see. I want booking.com or diamond resorts to do something. That was a horrible stay and the room was some handicap room and our balcony was looking at a roof and the street. Sliding door was broke had to put back on track 3 times myself and our refrigerator didn’t even work and spoiled all of our cold food the first night. Asks the counter to move us when can and never did. Didn’t even call and check up on us.