Courtyard by Marriott Denver Downtown

There was a major miscommunication at check-in. We drove across the country and chose this hotel for two reasons. 1) We would be able to check-in early at 10:00am due to our wonky schedule from the long drive; 2) It was Game of Thrones premier and the hotel advertised they have HBO. While neither of these turned out to be true, the girl at check-in was authentically sorry for the miscommunication and promised that she would try to get us in as early as possible. She ended up calling us about an hour later.

We really didn’t like two things. 1) We were given false confirmation of an early check-in. Apparently check-out isn’t even until 12:00pm, so as the hotel was full the previous night, it was impossible for us to check-in until cleaning had begun. While this is completely understandable, we called the hotel before booking to confirm an early check-in and planned out drive across country accordingly. It would have been much more helpful for the woman on the phone to have let us know that it was only a request for check-in and not a confirmation. 2) We specifically chose this hotel because they advertise that they have HBO. It was Game of Thrones premier, so we chose this hotel because of their advertisement. They actually only have Smart TV’s and you need your HBOgo log-in to watch HBO. We also called to confirm that there was actually HBO, and the same woman said yes, without confirming the stipulation. This is extremely misleading because anyone traveling with a Smartphone/Laptop and their log-in also has HBO, so then any hotel could advertise this. Their advertising should be replaced with “Smart TVs meaning full access to the streaming services you already know and love. Bring your log-in for an at-home experience.”