Hotel Villa Herzog

-

Staff speak just German

The bathroom was modern and clean. The beds were comfy. Easy public transport access to the city centre.

When we arrived there was nobody at reception, eventually after a long wait and two rings of the arrival bell a chamber maid arrived. She had to phone another person to find out about our arrival. The other person seemed not know about our booking, asking if we had booked under another name? Eventually they agreed to give us Room 6A, it was small but adequate, it was mainly clean and tidy except for the carpet which was badly stained. I would not call this a hotel it is more like a pension. There were no tea or coffee making facilities, the TV only had one channel, even that failed at a later stage. The restaurant was not operating, the garden was untidy and the car parking was limited to 4 cars. The day before we were due to depart we were informed by a member of staff that we would need to organise how to pay because no staff member would be in the building the day of check-out. The best of two bad options was to go to the reception of another hotel about 5 minutes drive away, but that could only be done after 0900 in the morning. When we paid we also expressed our dissatisfaction to the owner, this was met with a half hearted apology. Our opinion was that they were happy to take the money without providing an appropriate level of customer care.

Far out of town, but once there the Bus 11 was nearby and ran frequently. No tea or coffee in room. Internet unreliable.