Flora Inn Hotel Dubai Airport

breakfast, room, location

I had the worst experience ever in Flora Inn Airport hotel, that which I am yet to recover from. I booked 8 nights in the hotel, hoping to celebrate my wedding anniversary and birthday with my husband, but given the whole convid-19 situation, our flights from different locations got messed up. I arrived the hotel before my husband but unfortunately, my dollar credit card couldn't work after several trials. I fortunately made a part payment with cash (which i know covers 2 nights) hoping my husband would settle the rest, immediately he joins me the next day. It was really heart wrenching when I got a call from him the next day that all UAE visas got cancelled upon entry that day and his flight had to be turned back. Amidst tears, confusion and frustration, I immediately went to check out because I knew I was going to be stranded, I needed to get the next available flight out of Dubai ASAP. I explained the peculiarity of the situation to the receptionist, he didn't even flinch but insisted I had to pay for the complete 8 nights. The receptionist instead treated me like a thief, accused me of purposely having no funds in my bank account!!! (how is it even possible to come thousands of miles to Dubai knowing you have no funds in your account?), I had to show him my bank balance through my mobile app. He then went on to seize my credit card, mandated me to login my bank app, collected my phone, set up apple pay, did various things on my bank app just to get money out. *sigh i have honestly never been that weak in my entire life but all I wanted to ever do was get out of Dubai and never return. I requested to see the manager, but it was 3am at that point and I was told no manager will come till 12pm. With so much knowledge about the whole UAE visa cancellations and flight restrictions, this hotel had zero empathy! What was supposed to be my wedding anniversary and birthday celebration turned into a soar memory. I really hope Flora Inn hotel is happy!