Hotel Leonardo Da Vinci

Wifi didnt work properly, our room was not cleaned when we returned on the 2nd day. No room service. Definitely not a 4 star rated hotel.

The receptionist was nice and good advisor in order to visit the city

Not really good location. Breakfast really simple. The bathroom is very little and hooot. During our trip, the air conditioner was broken (with 45 degrees outside). All the staff told us that it will be fixed but nothing. It’s a shame for a 4 stars hotel to leave there clients like this without proposing any solutions even bottle of water. Worst experience in my whole life during holiday.

Location was the only acceptable thing about the hotel.

First we went to check in to our room but when we arrived it was still not serviced so went back to reception and the receptionist was rude and simply said "maybe wait" and shrugged his shoulders. We were then forced to wait over an hour and a half with no indication of when it was going to be ready so we asked again and In silence we got taken to the room to find the maids standing speaking so we had to wait a further 15 minutes in the hallway for it eventually to be clean. After finally getting into the room we discovered there were loads of ants all around the bathroom and parts of the room still not clean. So we went back down to reception and said this wasn't good enough and asked for a different room and to speak to the manager. The receptionist (different from the first) refused to look at the photos of the ants we had taken and said "we don't do managers here". He then took us to a man who we presume actually was a manger although he looked like he had nothing to do with the hotel as he was wearing jeans and a polo top and he took our key and we went back to the room to show him the ants. He saw them and shrugged his shoulders and said he didn't know where they were coming from and that if we really wanted we could switch rooms to which we said yes. We then gathered our things and had to go all the way back to reception again were we were given keys in silence (no offer of compensation or even an apology) to the other room. To top it all off the room we had now been given was smaller and had no jacuzzi bath like the previous one we had paid for. Think they treated us like this because we were young and they arrogantly think they are above everyone else.