La Fontaine Guest House

I loved Carlof's hospitality the first night - very welcoming, made us lovely sandwiches. Very attentive. The decor in this place is truly amazing. And the bathrooms were wonderful. All finishes and creature comforts are great. Breakfasts were delicious. Staff were friendly and helpful. Wifi was great. When they made a mess of our pizzas (see complaint below), they took the entire meal and drinks off our bill - a more than decent response! The decor is probably the best feature overall. Very tasteful and creative. As well as the location. It was very easy to walk everywhere, as they're a block behind the main road.

The pizzas they prepared the one night for guests who didn't want to eat out were really terrible. Not in keeping with the rest of the quality of the stay. The idea was a nice gesture, but the execution was really bad. To their credit, they took everything off our bill (including the drinks we'd had) so no complaints there - very magnanimous response! The mens' guest loo was often dirty (urine spillage, and unflushed), which is not something they can control for completely, but would suggest regular checks on the state of guest loos by the staff to maintain the cleanliness. Also, for some reason, not one toilet in the entire establishment had a seat and lid that would actually stay in place. They were clearly either poorly installed, or poorly designed, but they were shifting all the damn time. Quite off-putting. The bedrooms are a little small (at least ours was) in comparison to the fantastic bathrooms - almost like in building the place, they sacrificed bedroom space for bathroom space. At breakfast, some of the staff members really struggled to understand English, so it was a little awkward trying to get a simple order across sometimes. Lastly, the room replenishment left a little to be desired - particularly the bar fridge. Pringles, wine and chocolates were consumed, and they would be randomly replenished, so we'd have to specifically ask.