Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "I always like Singapore Airlines. They should continue to be the best."
Khuyết điểm: "Some flexibility to select food choices even if we book the flight in short notice."
Khuyết điểm: "No complain . It’s singapore airlines"
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Ưu: "smooth boarding process excellent enterntainment offered food is also quite good"
Khuyết điểm: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Khuyết điểm: "Nothing"
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Staying in a hotel for 24 hours."
Khuyết điểm: "Not actually making it to Japan."
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "SQ did a great job again. I plan to fly them in the future."
Khuyết điểm: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Made Econ class feel like biz :)"
Ưu: "Vegeterian breakfast was good thou ."
Khuyết điểm: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Khuyết điểm: "Not one complaint"
Everything was wonderful!
Ground staff at bangalore are very helpful
Everything went as the worst possible scenario possible that I have experienced in my lifetime. I’ll definitely avoid all parties involved for future vacation plans.
We left in time, arrived on time but my luggages did not! I just got them the next day.
unfortunately we were unable to travel at this time due to the ongoing Covid situation in Sri Lanka. we hope to go instead in March 2022.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Good service from the crew and good food."
Khuyết điểm: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Ưu: "On time departure and arrival. Hard working crew members."
Khuyết điểm: "No slippers for long flights."
Ưu: "Nothing to like on that flight."
Khuyết điểm: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Khuyết điểm: "maybe they can offer more snacks on the plain"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Khuyết điểm: "No comment."
Khuyết điểm: "Really we enjoyed this fly"
Ưu: "Service and entertainment."
Khuyết điểm: "Food."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Last row seats are never optimal but tha flight attendants were above par!!!"
Khuyết điểm: "Wonderful people! Cannot day enough about the difference that makes."
Khuyết điểm: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Ưu: "Food was very good and plentiful"
Ưu: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Khuyết điểm: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Khuyết điểm: "Nothing"
Ưu: "Service, crew, food"
Khuyết điểm: "Seats are small"
Ưu: "Foods, crew are accomodating and all sevice facility are very good"
Khuyết điểm: "Just update the movies regularly"
Ưu: "the attention in general for me was excellent."
Khuyết điểm: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Ưu: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Ưu: "Hospitality and food."
Khuyết điểm: "Seats are not comfortable."
Khuyết điểm: "Overall"
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "I liked staff , boarding was organized food was not very good needs to be improved"
Ưu: "Excellent airport; always on time; good meals; excellent entertainment"
Ưu: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Khuyết điểm: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Ưu: "Comfort of the seat/bed"
Ưu: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Khuyết điểm: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Khuyết điểm: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Ưu: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Ưu: "Crew are great and entertainment options are good."
Khuyết điểm: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Ưu: "Food and entertainment"
Khuyết điểm: "Hard cushioning and narrow seats on the 787"
Ưu: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Khuyết điểm: "Lack of movies"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Khuyết điểm: "Nothing"
Ưu: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Ưu: "It was a good flight. I'd give it 4 of 5 stars."
Ưu: "The service from the crew was amazing"
Khuyết điểm: "The food was not bad compared to some air lines"
Ưu: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Khuyết điểm: "Nothing to report."
Khuyết điểm: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Staff was friendly and I was comfortable"
Khuyết điểm: "Toilet was a bit messy. Menu can be improved"
Khuyết điểm: "Great experience"
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Airplanes was very cold foot rest was in the way
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
Really enjoyed the eade of check-in!
Older aircraft and shows visually. 2 3 2 seating in business class is not ideal not much privacy as compared to competitors
Some passengers paid no respect for seating comfort, they reclined fully which made it difficult to eat and flight attendants didn’t pay attention to crying babies and never tried to help the mothers caring for the child… attendants where missing for over 3 hours once they turned lights off..
Waiting to much .more then 2 hours for lagage in chicago airport
Ưu: "Everything was comfortable and the crew were lovely."
Khuyết điểm: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Khuyết điểm: "Food"
Ưu: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Ưu: "Kaptan Pilot and crew we’re excellent"
Khuyết điểm: "Seats are uncomfortable. Too narrow."
Ưu: "It was fine!"
Khuyết điểm: "No problems there... Everything was fairly well organized..."
Ưu: "The service"
Khuyết điểm: "No entertainment. Late boarding."
Khuyết điểm: "Delay in Turkey- made trip long - I understand safety first - but it was a couple hours ."
Ưu: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Ưu: "The food was decent"
Khuyết điểm: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Ưu: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Khuyết điểm: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Khuyết điểm: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Khuyết điểm: "Delaying without notice and luggage lost"
Khuyết điểm: "Seating too tight/ crew staff members at Istanbul airport"
Khuyết điểm: "Service was so bad from Istanbul to Kabul"
Ưu: "I can't remember the flight experience, so I assume it was fine."
Khuyết điểm: "I can't remember the flight experience, so I assume it was fine."
Ưu: "Turkis air personnel all friendly and helpful . Food and beverages good."
Khuyết điểm: "Leg room and seat spacing a little tough for 13 hour flight."
Ưu: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Khuyết điểm: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Ưu: "Staff was very good and service in flight was excellent."
Khuyết điểm: "The flight was delayed at the gate from a late arrival that lead to a 2 hour delay on the tarmac. Handled well by the staff, but if we were on time to begin with, we probably would not have been further delayed."
Ưu: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Khuyết điểm: "My luggage was ruined due to poor handling."
Khuyết điểm: "Food was dried out and tasteless"
Khuyết điểm: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Khuyết điểm: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Ưu: "I liked the movie options and the fact that we were given blankets and pillows."
Khuyết điểm: "I was told in Vienna that I would be allowed to carry my Kindle onto my flight from Istanbul to the USA. I was not able to and had to wait in a very long line both in Istanbul and in the US. I understand the change in regulations, but it is important that all employees of Turkish airlines are aware of the change. We also waited one hour on the runway in Istanbul. Additionally, there was a small section of the plane which received food roughly an hour later than the rest of the plane. I was on this section, and was uncomfortably hungry by the time I received food."
Ưu: "Short but comfortable and pleasant flight."
Ưu: "Service was exceelent and all crew staff were professional and friendly and courteous."
Ưu: "The food is amazing, the crew is very attentive"
Khuyết điểm: "The seats can use work. Very uncomfortable"
Ưu: "Complimentary travel kit was a life saver."
Ưu: "Turkish Airlines delivers on Atlantic long-haul flights even in Economy. Service is always great and entertainment options are abundant."
Khuyết điểm: "Second meal options not so great"
Ưu: "Seats, much more spacious than most flights. Great service and attention to detail. Great selection of entertainment. Taking off and landing very smooth. Someone got sick and she was handled very well by the staff."
Khuyết điểm: "I hated my seat and was not given an opportunity to select one."
Ưu: "The food was decent, as well as the movie selection."
Khuyết điểm: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
Khuyết điểm: "The bathroom needed a little more maitence that's all!!"
Ưu: "Comfort, service, entertaiment features and food."
Khuyết điểm: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Ưu: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Khuyết điểm: "Can't think of a thing that could actually be changed."
Ưu: "Service when it was done"
Khuyết điểm: "Infrequent service Crowded Entertainment system bad"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Food and boarding process"
Khuyết điểm: "Lost luggages."
Better food more confortable seats.
Facilities for short connections.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Dreamliner was comfortable and entertainment system good
Ưu: "Salimos a tiempo . El business es muy confortable"
Khuyết điểm: "La comida horrible . No se limpian los baños"
Ưu: "Overall a nice and good flight"
Khuyết điểm: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Ưu: "Crew is excellent, polite and personal!"
Khuyết điểm: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ưu: "The crew was very kind"
Ưu: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Khuyết điểm: "I flew economy and all was good and appropriate to the level."
Ưu: "Staff were professional and polite."
Khuyết điểm: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Ưu: "Crew was great and helpful despite oversight in my special meal."
Khuyết điểm: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Ưu: "No delay and nice staff"
Ưu: "Friendly crew"
Khuyết điểm: "KLM lost one piece of my luggage"
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "Crew was fantastic."
Khuyết điểm: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Ưu: "very attentive crew"
Khuyết điểm: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Ưu: "Friendly and efficient crew. Flights were on time if not even early."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "Light snack and complementary wine"
Ưu: "Very pleasant, professional crew"
Khuyết điểm: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Khuyết điểm: "Nothing special"
Ưu: "Easy to board and easy flight."
Ưu: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "Nice crew; clean plane; decent dinner"
Khuyết điểm: "No entertainment system; insufficient knee space"
Khuyết điểm: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Khuyết điểm: "Bag was lost"
Khuyết điểm: "Amesterdam airport employee was really rude"
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"
Ưu: "The flight was great."
Ưu: "Service provided by the staff"
Khuyết điểm: "The navigation of the entertainment system is not very friendly"
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Khuyết điểm: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Ưu: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Khuyết điểm: "Nothing. This is filler text to meet the min. characters."
Ưu: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Khuyết điểm: "Nothing. This is filler text to meet min characters."
Ưu: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Ưu: "It was a short flight so it was O.K."
Khuyết điểm: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Ưu: "Friendliest economy class service I've ever encountered."
Khuyết điểm: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Ưu: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Khuyết điểm: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."