Mercure Hotel Hamburg am Volkspark

Nothing

This hotel is a nightmare I made a reservation on booking for 4 persons and then the hotel asked me for 50 € more for the same bedroom and we stayed in a bedroom with only one bed and one Sofa for 200 euros a night. They advertise on booking for s price and after reservation is blocked they ask you to pay more... to avoid.

As we did not book the hotel room with breakfast, two of my friends intended to see the breakfast and on their way, they were asked by reception staff of their room number which was provided by them and as they were not happy with the food stuff, they vacated the breakfast room even without eating anything. Unfortunately, on my bill two breakfast charges of 36 euro were charged. As I have noticed this unaccepted behavior of front desk staff on my bill, I called reception and informed my discontent but they were not agreed to revise the amount of my payment!!

Very old carpets were in the room and not cleaned properly as for a 4 star hotel!! Furthermore we have taken 4 rooms and all were scattered in different floors just to convince us that the hotel was full (I have also asked for adjacent or same floor rooms for all of us). However, we have noticed that the hotel was almost empty on the day we have stayed!!