Aloft Houston by the Galleria

Since Marriott took over SPG. Everything has gotten bad. Room was not clean. Chair had to be taken out because it had body fluids on it. The room was dirty. The selections for food in the refuel area are all organic. Not even a string cheese there. No Haagen Daz ice cream . Nothing really edible or appealing. Got a yogurt parfait it was old and mostly granola. Everything way different and subpar. No trash cans in the hallway not enough trash cans in the room. Housekeeping supervisor very aggressive and rude. We had to stay here because I was being treated at MD Anderson. The staff was not accommodating at all. We have always loved Aloft. This is my last stay at an Aloft.

Please see above. It was a horrible experience. Body fluids on the furniture. Trash under the beds . Someone else’s dental floss still on the sink. The carpet was filthy. Made the mistake of walking barefoot feet turned black.

The staff was very nice, room very clean

The building is too old, the paints on walls and floor were really bad and old. The elevator made a lot of voices and noise wherever I used it.