DoubleTree Suites by Hilton Huntsville South

Good location for our purposes.

Shower had a bad drip and it was not fixed after reporting it to the front desk. Decorations are really outdated and not very attractive.

Everything

Front desk staff very good....except when asked to get room serviced by Husekeeping around noon (Do not disturb sign on door until then), you would have thought I was asking for emergency heart surgery ....at noon. 5-10 min of effort to complete. Returned in the evening—bed re-made, sort of. towels replaced ...ice bucket remained without new liner and with melted ice /water, no new/ CLEAN glasses....prob 2-3 min “cleaning”——barely remake bed, grab old towels, throw in one new towel. No vacuuming toilet cleaning ...no new/clean glasses or ice bucket cleaning. Following day departed 10am. Returned in evening. NO presence of housekeeping. NONE ....no one had been in room. Toilet, towels , bed ...nothing touched. Facility is nice , location nice. Grew up in Huntsville...visit often—-very often—-will return to more inconvenient but tremendously better run Marriott facilities in the future. Doubletree needs major mgt and housekeeping overhaul. And pricing/ value sucks right out loud.... you don’t care due to Redstone Arsenal Work, but you charge Marriott quality rates for Motel 6 service, support and facilities. And that is a compliment. And yes, I am a Hilton Honors Gold Member and Marriott Lifetime Platimum Member, so I know a tad about travel, hotels and service. Scale of 1-10 for cost/facility/service value: NEGATIVE 20. Cost and value horrible. Better of in a “no tell motel rent by the hour facility...yes, service was really bad enough for these comments. No one at home in management. And/or just inept and don’t care. Likely combination of no mgt and franchise inept ownership .. just guessing.

See above