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Nothing after my poor experience with the employees.
I will never stay at a Marriott hotel again. I have never been so humiliated in my life like my last experience at the Springhill Suites by Marriott at 17601 Fitch, Irvine, CA 92614 (P 949.757.0500). It was by far the worst treatment you could ever give to a client. I arrived in Irvine on Tuesday morning for work and my meetings were extended last minute from Thursday morning to Thursday afternoon, so I needed to extend my stay in the hotel for an extra day right at my check-in. I talked to the front desk woman/employee and requested to extend my stay. She then requested my credit card to do another reservation just from Thursday to Friday, since my flight would be leaving on Friday at 6:30 AM. My credit card was charged on Tuesday (check-in date 10/15) in the amount of $70.00 and I assumed that was my extension since I had already paid $394.38 on 10/4 for my stay from Tuesday until Thursday. Thursday I worked until 6:00 PM and when I got back to the hotel my card was not opening my room door. I went to the front desk to talk to a different attendant than I had checked in with named Amy and she told me my check-out was scheduled for 3:00 PM on Thursday. I complained to her expressing I had extended my reservation and she told me that the charge might not have gone through because she couldn’t see any reservation under my name for Thursday-Friday. I asked for her to move me to a different room and her response was: -”We don’t have any rooms available anymore and unfortunately you will need to look for a new hotel.” When I checked my email I had an email from the general manager David Allen at 5:14 PM telling me to call him urgently, but he didn’t express any information that I needed to checkout or anything and I was in a meeting without access to my email. I am a LOYALTY client and Marriott has my phone number filed. Why didn’t any employee attempt to call me to discuss this situation? After the front desk employee Amy told me there was no room I requested my personal items and she brought my suitcase half filled with my clothes. The rest of my toiletries, dirty clothes, and shoes were put in a trash bag. I could not believe what I was seeing! First, it is an invasion of my privacy having your employees touching my underwear and personal items and second they didn’t even have the competence to call me at all. This is an offense to any client! This impersonal and indifferent treatment was not what I had anticipated when signing up to be a part of the Bonvoy program. Finally, I asked Amy if they would pay for my stay somewhere else and she said she couldn’t do that for me. I was shuffled out of a room I had paid for, without notice, and without a place to stay. I asked to speak with the manager and she told me he would only be available again tomorrow at 9:00 AM which is when I’m supposed to be on my flight back home! It wouldn’t have been as bad if it was just one employee that had made a mistake because mistakes do happen. But when every single employee involved in this situation from check-in until check-out made mistakes I realized something - this is a trend - a trend of poor management and poor hospitality. After this awful experience I stopped at a Hilton two minutes away from this hotel. I explained what happened at Marriott and they gave me a discounted rate and free valet for all of the inconvenience that I had dealt with. The attendant could see that I was distressed and wanted me to have a good night of sleep so she went out of her way to fix Mariott’s mistake. I was in Irvine because I have a job where I travel for work between two-four times per week around the USA and my plan was to find a loyalty program with a national hotel chain where I could stay over 100 nights per year. There is a silver lining to this entire situation . . . and I know now that Marriott will never have my loyalty.
The shuttle van was prompt and very convenient
The front desk was slow and couldn’t find record of my prepaid reservation
The hotel was very lovely and recently redecorated, but...
By far THE MOST UNCOMFORTABLE bed I've slept on in a hotel. Couldn't believe how horribly hard and springy the mattress was considering how nicely redone the room was. We tossed and turned all night and were sore and tired in the morning. I would've traded the nice paintings on the wall for a softer bed and good night sleep...I mean the whole reason for staying in a hotel is to sleep so it has to be good. Very disappointed. Would not recommend.
We were only there for 1 night and we throughly enjoyed the whole atmosphere of the hotel; from the front entrance to our room. We loved the complimentary breakfast served in the morning. The staff was extremely pleasant and welcoming. Would do definitely go again. Price was also reasonable and we'll worth it.
room was setup in a unique way allowing 1 person to sleep and another to do work and/or watch TV without being disturbed - ice cold AC was great - toilet and shower were separated which was also nice - good size TV and channel selection - free HBO - easy access to room - plenty of available parking - close to major freeways
shower leaked all over the floor due to a bad seal on shower door
Tọa lạc tại Irvine Business Complex, Irvine, SpringHill Suites by Marriott Irvine cách South Coast Plaza và Bảo tàng hàng không Lyon 5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, trung tâm dịch vụ văn phòng phục vụ 24 giờ và dịch vụ giặt ủi/giặt khô. Có kế hoạch tổ chức sự kiện tại Irvine? khách sạn này có khu vực tổ chức rộng 37 mét vuông, bao gồm phòng họp. Xe đưa đón sân bay phục vụ miễn phí 24 giờ.
dựa trên 322 đánh giá
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Nếu khách có những mục đặt chỗ hiện có tại SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County cho bất kì ngày tới nơi nào trong tương lai, bao gồm những mục đặt chỗ theo mức giá trả trước, thì họ có thể thay đổi toàn bộ hoặc huỷ đặt mà không mất phí trong khoảng thời gian tối đa 24 giờ trước lúc tới nơi, miễn là thao tác thay đổi hay huỷ được thực hiện trước ngày 30 tháng Sáu 2020. Đối với những khách thực hiện mục đặt chỗ mới tại SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County cho bất kì ngày tới nơi nào trong tương lai, bao gồm những mục đặt chỗ với mức giá trả trước, từ hôm nay cho đến 30 tháng Sáu 2020, thì những mục đặt chỗ này có thể thay đổi hay huỷ mà không tốn phí trong khoảng thời gian tối đa 24 giờ trước ngày tới nơi theo lịch trình của bạn. Để biết thêm thông tin, hãy truy cập trang Thông cáo của Mariott đối với tình hình COVID-19.
SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County nằm tại 17601 Fitch, cách trung tâm Irvine 4,4 km. Diamond Jamboree là thắng cảnh gần nhất so với SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County.
Giờ nhận phòng là 15:00 và giờ trả phòng là 12:00 tại SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County.
Có, SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County có đường truyền Wi-Fi miễn phí.
Không, SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County không có bãi đỗ xe miễn phí.
Có, SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County có dịch vụ đưa đón sân bay miễn phí.
SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County cách Santa Ana J. Wayne/Orange Cnty một quãng 2,4 km. SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County cách Long Beach Municipal một quãng 30,3 km.
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