Hotel Emirhan Palace

Nothing

I booked one deluxe double and one deluxe twin. They gave me one deluxe twin and budget double. I didn't know except yesterday, then I talked to the reception and they told me I was wrong. I showed them the photos on the website then they said all rooms are the same and they don't have this kind of rooms. I tried my best but they didn't respect me and my wife. They said that I have to talk to the reception supervisor. I talked to him and he reviewed the documents and talked to them in Turkish language then they argued a lot. Then he told me the same, and told me that the photos are for highest price and grade. Then I asked him to show me the budget room but he refused and said all room are full, I told him you can show me the room when they are empty but he refused. Then I entered booking website infront of him and showed him that they have free budget room. He said sometimes the system shows that there are empty but they are really not. So, I quit trying because I knew that there is no solution. Also, I asked the room service and reception many times not to enter the room and clean them but they didn't listen to me and insisted on entering.