Quality Suites Kansas City International Airport

The waffle maker was great. The guy at the front desk was funny and entertaining.

The tub was shallow for a suite, which is why I rated it so low. I felt like I was trying to bathe in a puddle. The sheets had a stain on them.

The staff was great. There was one time when the staff was using the phone so I had to call the main number because I couldn't dial 0 because it was busy. I wish they had more than one line or a holding message telling me they would get back to me asap or tell me they would call me back and I could leave my number, but it was just a busy signal. I think they can do better. The windowsill had dust, dirt and dead bugs and I had to clean that off myself because I didn't want my 3-year-old getting curious and putting that stuff in his mouth. Everything else in the room was fine. It looked like they had some patching on one of the bathroom walls and it was a poor job and looked less than decent or professionally done. It looked like a cheap job and someone wanted to cut corners instead of doing it right. I would definitely ask to be more thorough in the cleaning and repairs done in the rooms if I'm going to pay that price for a room in a hotel with the word "Quality" in its name. They can do better and leave a better imprint in the minds of its guests and future business opportunities. (Room 229, 10/3-10/5) Thank you for the friendly staff and the prompted help that we needed when the toilet was clogged at 6 am in the morning and help to find a remote for the tv because there wasn't one in the room when we walked in. We looked everywhere!!! I would definitely make sure the little things such as soap and remote and dust are taken care of before renting a room to a guest. Better inspections and checklists for the housekeeping staff to make sure the rooms meet the expectations of the guests in the smallest, simplest ways.

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The staff tried hard but the property was understaffed. There was an adequate pool.

The carpets stank from recent cleaning. The halls stank from painting in process. The TV did not function initially. The air conditioning was noisy. The shuttle from airport was very delayed and we had to wait in an awful underground area full of diesel. The area is hotel industrial wasteland. The breakfast was inedible.