Comfort Suites

The location was the only thing it had going for it.

Where to start about my stay. First of all, it smelt like cigarettes even though it was a non smoking room. The hotel didn't update status on the website saying they were doing renovations. There was no breakfast. The marketplace wasn't open. The vending machine was non existent. The staff was nowhere to be found. I got double charged for the whole stay. The pet fee was outrageous. And to top it off, the curtains were awful, didn't detract light at all, and the light outside was flickering enough to give my boyfriend a seizure, Comfort Inn? We found no comfort whatsoever.

I really didnt enjoy any of it.

I was put on the 3rd floor because they were remodeling and had workers on the 2nd floor. They told me that they were laying carpet on the 3rd floor so there would be people working on putting carpet in and that they did not want people running in and out of their rooms. So I had to limit my trips out of the room. There was urine in the toilet and urine on the toilet seat when I made it to my room after checkin. The floors in the room were dusty due to construction and were covered in spills and other dirt. In addition the couch was covered in stains. I felt as if I was imposing on them due to their issues with allowing a room to be booked during their finishing of the remodel. I tries to cancel my second night and even had pictures of it being filthy. However they told me because I booked it through an online booking site that they could do nothing and I'd be charged regardless. I'm usually overly understanding but this stay was ridiculous and I will not be staying at another Comfort inn and Suites in the future.

Don’t like I was charged twice an got to wait three to five days to get my money back