Extended Stay America - Lexington - Nicholasville Road

Morning office Coffee bar is nice. Night staff was pretty friendly. Location is good.

Fridge was very dirty. Room a bit run down. Morning Staff were chatting, didn't greet me at breakfast (grabbing a granola bar out of a box), and seemed indifferent.

Very convenient location. Central to everything I needed. I was able to get on the highway quickly

I arrived approximately 1:30am. I was not able to locate the lobby. This was my first time in Kentucky and using extended stay. I called customer service. Martin was very helpful in reaching the the lady who worked at the front desk. She was overly concerned about the hour in which I checked. I was coming from Atlanta on an unexpected trip she eased up on the questioning. I booked the room so it covered my checkin time. That was uncomfortable. When I got to the room I noticed that it smelled like smoke. The lady told me multiple times that the room was a nonsmoking room. I smelled burning cigarettes the entire time i was there. As i inspected the room, there was dried urine around the toilet. There was shaved hair around the bathroom faucet. There was dried stains on the furniture (dresser and table). They needed to be wipe down. The sheets on the bed were stained. The cherry on the cake was some took the time to smash a blow pop on my windshield after they stole my lugagge roller out of my truck. I truck was only unlocked when i first pulled in to put my belongings in my room. I saw a man in a black hat, black jacket and bluejeans lurking in the back of the facility where my room and vehicle was located. I was in town to visit my Airforce Buddy who recently lost his mom. I had too much going on to spend time ranting about these issues. I am glad I am back home safe. I am really disappointed in my experience however life is too short and precious to put a lot of negative energy into already negative situations. I am only sharing this because I hope no one else has to go through this.

Location

The room was dirty the chairs had something all over them we had to put towels over them ... gross

TV channels not good, poor internet - had to call 800 number daily, no plates, cups,etc. in room

Location

Dirty, not kept, not a 2.5 star. Very disappointed, had to stay in this hotel because I could not get a refund on my prepaid stay. In the morning, I found out there was no breakfast, just 1 muffin to go.