The Marble Arch Suites

Very modern rooms deisgned to a high spec and an outstanding location close to oxford st and ideal for a city break/shiopping trip.

I booked a deluxe double room only to be told upon arrival that there were no available. I was offered two singles in return which I am extremely unhappy about and made thr trip a disaster as it was a present for my partner. We had to sleep in seperate small rooms. The feedback from the hotel was 'if you are not happy we can canel the reservation'..........which is a disgrace as I couldnt cancel on the time of arrival as we had a full day planned. They also wouldnt transfer us to one of their other hotels in the area. Overall, very unhappy and would like a full refund. Aweful service from the Hotel Manager who was very unprofessional.

the high floor room was much more better, the rooms are ok.

Nothing much!!!The service is horrible, though the apartments are nice. First night we were staying in the room on the first floor and it was the worst night ive ever had(there were always some dialogs at the reception and it felt like someone was actually sitting in my room and chating).The service is bad, the hotel doesn't even have a restrooms outside the suites.

The staff at reception was very helpful

I could hear things in the wall and or outside. Also not sure if I got bitten by bed bugs