Ruby Motel

Nothing! Will NEVER stay here again. I travel for a living and just needed to relax, so much for that!

I asked at the window to confirm they still had a king room available before checking in as the customer before requested the same and ended up with bunkbeds! I was informed yes. Lady ran my credit card as debit and it was declined after I clearly told her it was credit and she told me to enter my pin. She gave me the receipt saying it was declined, I showed her the receipt said it was ran as debit, she insisted she pressed the credit key. She ran it again, this time I pressed the credit key and it asked for the last 4 digits of the card number and I shared that with her, it was approved of course and she was unapologetic. Then she copied my credit card and drivers license after the sale was completed. I inquired she said it was the law (bs). After sale final she tells me there are no king rooms available, a double only. Clearly I was not happy it was late, there posted policy is no refunds for any reason, I could have went to a hotel for the same price and a much better experience! The tv in the room came on but the remote was broken and didn’t work, a blue screen was all. There was no phone in the room or place to hang clothes as advertised. People were at my door all night from the next room super loud even though that was against policy. Bathroom was dirty. Clearly property not monitored. Room doors have no security lock either and are outside.

Clean room

smoking rooms were not available