Novotel Madrid Center

The bathroom was very nice, comfy beds

We felt like it was more of a business hotel and not for a holiday / trip

Lovely big queen room with lounge. Central location Love the terrace bar on 7th floor Staff at reception were helpful I had a coffee machine in my room

Sink plug wouldn’t come out and cleaner didn’t fix it. Noisy room by the road. Nothing in my mini bar except water :( Cleaner did not replenish my coffee pods Bed was two beds shoved together so not comfortable and pillows were very soft and squishy.

Loved the lobby. Large with a bar, restaurant and a sports bar atmosphere. Staff was excellent. Great parking although the entrance is via a spiral ramp that a bit difficult for our Volvo but still managed. Easy access to metro station. Room was clean. Free water was nice. Towels were ok.

Water pressure was poor. WiFi a bit slow and choppy at times. Thought we were getting a queen size bed but it seemed more like a full sized. That was a bit uncomfortable for us.

The rooftop area and especially the pool was excellent with very tasty bar food. All staff throughout the hotel were helpful and welcoming.

Other than at reception, very few staff spoke English which made general requests difficult, asking for foods connected to allergies very problomatic, breakfast was easier as the display was marked but at lunch or dinner in the restaurant, there was no allergy advice, the gluten free rolls were tasteless and the staff could not help in our choices because of the language barrier.