Vip Executive Suites Maputo Hotel

Everything in general

The lift was not working

Property is good but lacks good management

Poor management. On arrival we checked in without any issues. Receptionist was good. Got to the room and found forgotten dirty underwear by the couch in the lounge. We called the reception and they only came to removed it, we received no apologies from the staff or management which is unprofessional. Few days later the lift broke down and we had to go 12 floors to our apartment and again, no formal apology from management. The lift kept braking down more and staff kept lying to the guest saying its being fixed meanwhile no company was working on the matter. I’ve traveled for many years and can say that I never had such experience. Checking out time, luggage was brought down by staff and still no manager approached us to discuss on our bad experience.