Woodspring Suites West Melbourne I-95

Certain members of the staff were extremely helpful. One middle-aged, not very tall woman, was very helpful and seemed to care about making people comfortable but I do not remember her name. She was hustling around as fast as she could trying to help everyone. The manager was very helpful and accommodating. I paid in advance for 4 days during our recent hurricane but only needed to be there for 3. Manager assured me I would get a refund for 1 day but, at this hour, I haven’t received it. I am confident he hasn’t had time to do it yet.

Claustrophobic rooms, no incidentals like kleenex tissues or a plastic spoon or even a fork. I am 5‘6“ tall and I had to jump up high to get onto the bed and sprained my left elbow. The beds were that high and very uncomfortable, very hard and mattress kept sliding off bottom part of bed when I jumped up on the bed. The pillows were flimsy and lacked support for your head. There was no chair to relax in, only 2 straight back padded chairs without arms and almost impossible to move since they were so heavy. I couldn’t wait to get out of there. I found another person’s long black hair on the shower curtain and in the sink in the bathroom. Unforgivable. Another frustrating experience with them is that, which continues to today, you rarely reach a live voice answering the phone but are forwarded to a message center that is already full. So, there is no way to reach then by phone or leave a message. At check-in, the line was so long the room wasn’t large enough for all the people in line and there was one African-American girl employee who was fairly rude to some of the people checking in. Most of the time there was another person checking people in but that person kept leaving and coming back. So it took a very long time to get checked in. I am 76 yrs old, ovarian cancer survivor with a pacemaker making my heart beat among other health issues, and not one soul, either in line or employee, noticed I had to lean against the wall waiting so long to check in. Their website needs to stress that there are no amenities at all and list them so one would know what one must bring to live. Additionally, being a non-smoking hotel, the smokers had to smoke outside and were supposed to be a certain distance away from the building. That was not enforced. When I tried to get some air and walk around outside I had to breathe in the smoke.

The location

Staff was unfriendly. I could hear your neighbors talking at all hours. They give a bar soap for the room and two towels for grown-ups. And never serviced the room in between tonight

Nothing it has been ruined never be back again

They messed up my booking I was paid up till the 15th went back on the 13 and paid till the 16th he called the police to have her my mom put out an she is in a wheelchair...