Best Western Plus Milwaukee West

Unsafe location, dirty and old hotel, misleading p

Hated entire stay

Not sufficient parking for rooms, bum's walking around hotel and my car I had to park on street all night, dirty room and terribly stained carpet, in obvious crime area, lying employees about neighborhood and awareness of bum's on street drug house two doors down, misleading photograph on kayak, poor customer service when calling hosts come since you outsource to service bureau-spent 2 hours on phone with little results. Never use kayak again, made my staying Milwaukee harendouous , a real flop house

Definitely dirty hotel overrun with bedbugs, no hygiene and lack of interest by employees to report such situation. They should close the hotel for such a lousy service

Staff was extremely helpful and courteous, Great gym and pool but too many steps to get down to it for my handicapped mother as the elevator didn't work to the basement.

Very out dated, not very clean, small bathroom in the room, carpeting was filthy and you could see to the hallway from inside our room. Too many steps to get down to the pool and gym for my handicapped mother as the elevator didn't work to the basement. I Overpaid for this hotel and will never stay here again. Extremely disappointed in the hotel

The room looked recently renovated, so nicer quality. The continental breakfast area was also pretty well done and well stocked. Staff was friendly.

The checkin process was slow, there was construction happening on premises that was a bit distracting, the elevator was super dated and small, and the room air conditioner kept the room cool, but the humidity was felt in the air.