Khách sạn ở Mombasa

Ưu điểm: Gorgeous resort, best Kids Club ever, kept the kids fully engaged

Khuyết điểm: That we couldn’t stay a little longer!

Ưu điểm: Very friendly staff, fun environment, we felt away from home. Variety of food. It was worth the investment.

Khuyết điểm: Slow internet and limited swimming pool hours. Starts too late and closes too early.

Ưu điểm: Location is great, services standard above average kenyan level!

Khuyết điểm: They are eager to try to overcharge you if you do not pay enough attention! The place needs a lttle refurbishment!

Ưu điểm: Lovely Resort - perfect for families

Ưu điểm: The rooms were clean and comfortable. The maid did a great job cleaning the first day. The second day, the maid left the empty water bottles and left the room untidy. On the same day, unfortunately, we also lost our smartphone case from the room. We locked all the valuables except plugs, phone case etc. My suggestion is to keep everything locked. The staff is courteous and hospitable. The breakfasts and dinners were excellent -lots of variety! The location is excelkent with lots of ubers in the vicinity and two shopping centres.It costs 200KS to the shoppping centes and 600KS to town. Highly recoomend Whitesands!

Khuyết điểm: Availability of hair dressers. Safety of personal belongings in room. Maid staff need to be better managed and trained in room cleaning.

Khuyết điểm: Found the drinks expensive.

Ưu điểm: The hotel is family friendly if travelling with infants and children. There is a variety of food for infants. I enjoyed the separate adult swimming pool that remains open till 8pm right next to the beach!

Ưu điểm: Pool by the ocean is super.

Khuyết điểm: Booked a sea view room. View covered by coconut trees. No difference with a garden view room. Food is ok, not bad but also nothing to excite you.

Ưu điểm: The swimming pool

Khuyết điểm: The pillows were very hard

Ưu điểm: first of.all the staff were friendly helpful and.smiled a lot especially Mariam. The animation team were excellent.. good entertainment thumbs up to Biloh Anthony UK boy. and the girls

Khuyết điểm: the shower control was crazy..either too hot or too cold...Toilet needs revamping

Ưu điểm: The fridge to be dtocked we at least water

Khuyết điểm: The bed with two mattresses

Ưu điểm: Excellent staff and very friendly. Will be back

Ưu điểm: The staff were exceptional and made the experience special.

Ưu điểm: everything was perfect. friendly staff, rooms spacious, food was satisfactory and the ambiance was perfect for relaxation

Ưu điểm: The chef did well but he could do better.

Khuyết điểm: 1.dirty bathrooms 2. 3-legged dining chairs. 3. Untrained servers. 4. No proper bar 5. Slow service, young children had to wait for their order while adults ate.

Ưu điểm: Leah was the best customer service person I met in all the hotels I stayed over in Kenya. She is super friend sweet and charming . Because of her I would stay again .

Ưu điểm: Location is perfect. Our room was very big. The hotel is very private. Clean beach and great views.

Khuyết điểm: Very slow service. Very basic f&b

Ưu điểm: The location of the hotel is incredible and the staff were super nice. The swimming pool is definitly a plus and it was very good to spend some time there. The beach on the hotel front is good, and only the hotel guests are there.

Khuyết điểm: The wifi was horrible. I needed to work online and it was impossible. The breakfast could have more variety: cheese, ham, expesso coffee, etc.

Ưu điểm: Love the potential in terms of architecture and ocean view.

Khuyết điểm: The property is in need of serious renovation and repairs. The walls are filthy, torn cushions on chairs, beach is not maintained, towels are flat, no tub stopper, leaking ceilings in main lobby areas. I would definitely return if the place were restored.

Ưu điểm: The rooms were big and the easy beach access

Khuyết điểm: For a 5 star resort the hotel had extremely poor management. Lacked alot of maintenance. I stayed room 14 on the 3rd floor, the curtains were soaking wet, room was infested with ants, they did not refill the tea and coffee bar, sheets had brown stains, shower did not work, no hot water, hot water tap in the basin did not work. I am extremely disappointed with my stay.

Ưu điểm: Rooms were fantastic and the staff were amazing. The front desk manager Leah is amazing she is Gem.

Khuyết điểm: Meals were not so great.

Ưu điểm: The beach and location was nice.

Khuyết điểm: Not happy with the response from room service/ restaurant. Apart from breakfast, food is average. There was no view from any of the balcony since the whole area is covered with long trees.

Khuyết điểm: Way overpriced and dated.

Ưu điểm: the swimming pools

Khuyết điểm: all was perfect

Ưu điểm: Great location on the beach.

Khuyết điểm: Check-in process was very slow. Our room's door was broken and it took multiple calls and conversations with front desk and about an hour before we convinced them to move us to a new room. Wifi never worked in the room even after multiple requests to fix. The entire hotel is run down and in need of repair. Food at the buffet was below average and any other restaurants on property were not included in all inclusive. Most of the staff was friendly and helpful but the management was not helpful.

Khuyết điểm: Poor food Dirty pool Closed on site restaurants Lack of fans in main restaurant which made it too hot to eat dinner Lacking in staff

Khuyết điểm: I loved the ocean , the waves and the scenic views..i also liked the water polo games organised for in house guests and the band. I however didn't like that the hotel overcharged for example on 24th December i paid an extra K8000 for double dinner which they call supplement.i had already paid the normal dinner only to be charged again for another dinner I never consumed yet had to pay for.tThe prices at Diani Reef are too high and the hotel has a tendency to overcharge its guests.I felt overcharged and I didn't feel I received value for my money.I also didn't like that there is no real security along the beach line and one cannot walk in peace without being disturbed by the beach boys.They need to beef up security at the beach line.

Ưu điểm: Diani Reef has the most friendly staff i have encountered in a long time. The food is just wonderful.

Khuyết điểm: It was perfect for me

Ưu điểm: The staff members are very hospitable. The facility is well equipped. The child friendly environment makes it ideal for families.

Ưu điểm: the pool

Khuyết điểm: the room floor wasn't cleaned very well

Ưu điểm: The meals had great variety, the dinning area though busy seemed to manage the big number of guests very ably. The reception staff were very polite, helpful and full of energy. The spa staff were great, I forgot my ring in the Spa after a massage & they got it to me the following day. Most impressed by the fact that we got dinner after checking in to the hotel after 11. The animation team at the pool & during the evening entertainment we're great at drawing guests to participate in activities. Keep doing what your doing, don't let the standards drop you have a good facility.

Khuyết điểm: A disco,

Ưu điểm: This is my third stay here, but we’ve also used the swimming and lunch offer at other times when we weren’t lodging there. My kids absolutely love the pool and slides. The buffet options are vast and delicious, cocktails are nice too. The manager Diana, and Elijah in housekeeping were really kind to us.

Khuyết điểm: Check-in took too long, might have been because it was still festive season. The manager Diana thankfully sorted us.

Ưu điểm: Beautiful resort, ideal for families with young children. Pool and aquapark exceptional. Staff were very friendly, smiley and professional. Very impressed. Would highly recommend PrideInn.

Khuyết điểm: Some areas like the beach area and rooms on upper floors are not stroller friendly. If you have a stroller ask for a ground floor room.

Ưu điểm: The staff were great !!

Khuyết điểm: More food variety.

Ưu điểm: the staff at restaurants and buffet were kind enough to accommodate my strict dietary requirements. the spa treatments were a great way to relax and get pampered after a long travel itinerary.

Khuyết điểm: the mosquito nets in our room had holes and ends didn’t completely close so it was useless.

Ưu điểm: The beach front was excellent.

Khuyết điểm: The swimming POol

Ưu điểm: it was nothing out of the ordinary. However, I became sick the second day I was there and spent the next 2 days in bed. Having paid for all those meals which i could not eat, I was shocked when they charged me for soup when I could not attend a meal. And it took forever to get that delivered. When it arrived it was vegetable soup instead of broth. I was very disappointedm

Khuyết điểm: Service. Tried phoning the number on my confirmation 3 times while in Nairobi with questions but never reached a live person and was unable to leave a message. Cost. my initial contact gave a reasonable price. But it did NOT indicate that once I received the final information that there would be almost the same amount added in taxes as the original estimate. i would never have booked it at that rate. AND THEN they overcharged me. They realized their mistake and showed me the charge was canceled. But imagine my shock, dismay and frustration when I found that same amount on my credit card statement. I am trying to sort this out, using a friend in Nairobi as i was concerned about the language barrier. He is making very little headway. Even if I had been well, there was nowhere near the activities i have enjoyed at other resorts.

Ưu điểm: the breakfast was good and the location is not too far from the city

Khuyết điểm: it is better to include more variety of fruits

Ưu điểm: Clean beach....good food .....comfortable bed.....friendly staff. And Sails Restaurant is very beautiful. .

Khuyết điểm: The rooms were not cleaned in good time...the guy cleaning our room was doing so in the evening.

Ưu điểm: only one Male waiter at the drinks area who was very helpful.and also the rooms manager agreed to extend my check out time by 2 hours since I had an infant and my flight time hadn't reached.

Khuyết điểm: This was my second visit to the hotel and for sure I was very disappointed.It wasnt as magical as it was during my first stay.The meals were not many to choose from a different case from my first visit.The juice during meals was for sale and it was disappointing,The waiters most of them were trainees and weren't ready to help out considering that I had a baby and another child.The rooms weren't stocked like my first visit whereby we even found new toothbrushes for us to us.The whole vibe at the hotel was bad and I didnt like my stay for 2 days that I was there and considering that i had come from another high class hotel,this was a let down.I think they might be cutting on a few things and this has made them lose some customers me included since I will never be back.

Ưu điểm: The location, the rooms and cleanliness. They had spacious rooms, with balconies that face the pools or water

Khuyết điểm: The staff here kiss up to white people too much. They will stop talking with you mid sentence if they see a Caucasian approach. They will actually go out of their way to help the Caucasian first, then come back to attend to you. The color coded bracelet for meal plans is useless if everytime you go to eat or get a drink you are pestered about your room number. The monkey's are aggressive and will still your food from the plate. There is a security guard who chases them down, but these Monkeys outsmart him. The entertainment staff, i heard one singing Kenya inchi nzuri"hakuna ebola" , which is insensitive at best! Can you imagine if there was a tourist from those Ebola prone places who have actually lost loved one's hearing this? The buffet is recycled food with a twist. You are not fooling anyone really.

Ưu điểm: Food, extensive pools, clean rooms, diverse restaurants and bars, excellent gardens. Friendly staff...

Khuyết điểm: They claim booking.com messed my booking but eliminating my children and ended up booking an additional room for them. When I declined to pay for the additional room, they cancelled my booking.com reservations and booked me direct with their in-house rates which ended up costing me Kshs 7k more. They said to me that your booking engine is faulty. I felt robbed as I had done this booking a month ago and really looked up to some rest time. Other than that, our stay was excellent.

Ưu điểm: The location and the beachfront was great. The animation team did a good job of organising activities throughout the day.

Khuyết điểm: The rooms were terrible. Old, dilapidated. The bathroom doors were not shutting, basic furniture was broken, the fittings were dirty, broken and old.

Ưu điểm: The breakfast was amazing African breakfast. Facilities was amazing. Full day activity. Staff were cooperative and friendly. Kids were busy all day enjoying the warm swimming pool. The hotel is beach front but unable to swim. if you want to swim by the beach you can walk a little bit and get an amazing shore.

Khuyết điểm: Two comments: 1. The toilet seat and some accessories need to be replaced. 2. The rate we booked on booking.com was different than the actual rate in the hotel. Thus, we were forced to top up $35 for each night. I booked for two adults and two children (8 and 9) on booking.com. Accordingly, I booked a room with queen bed and one single bed. I then requested for additional bed for the 8 yrs old kid. the hotel agreed to give me additional bed with no extra cost. Even my confirmation said 2 adults/ 2 children. but when we arrived after a long trip, the hotel said they didn't consider kids on the cost. That was very unfair.

Ưu điểm: Very friendly and Courteous staff, Great location, Swimming pools, The beach, just awesome!

Khuyết điểm: Amani Tiwi Resort is the place to visit any vacation day. All rooms with pool view, certain rooms has great ocean view. Clean beach area full of Sun, sand and fun!

Ưu điểm: The swimming pool

Khuyết điểm: massive pool

Ưu điểm: Beautiful location, in the middle of nowhere. Private beach. Swimmingpool 500 m long. Lots of monkeys :-) fun for tourists, less fun for locals. Very good lunch and dinner. All inclusive package good drinks. Service minded and friendly personnel.

Khuyết điểm: Breakfast not up to standard! No butter, instead margarine. No bacon (maybe due to strong muslim area) although there are also beef alternatives. Sometimes no jam or marmelade. But if you don't need butter and bacon all was okay.

Ưu điểm: Very close to the ocean Many swimming pools with bars Very friendly and supportive staff Rooms cleaned well every day Food ok with many options

Khuyết điểm: Very old rooms and toilets, they should be renovated The hotel Taxi price from hotel to Ukunda airport ( about 13km, 30 min) 35 to 40 $ is much too high and not realistic for local circumstances. I used different taxi (recommended by my company and much cheaper) Internet connection is very weak. I was there some days also for business and it’s almost impossible to work during some hours

Ưu điểm: great spot great pool great food what can i say

Khuyết điểm: nothing all was good

Ưu điểm: The staff were extremely friendly and helpful. The security was very good.

Khuyết điểm: The shower water pressure was poor and only lukewarm. The breakfast was overpriced and of a poor standard. The lack of a swimming pool is a big disadvantage.

Ưu điểm: It's placed right in center. Rooms are very large and very nice - quite high standard.

Khuyết điểm: The hotel needs an overhaul - not so much in the rooms, as they are quite nice to the least. But hallways, elevator, restaurant are looking worn.

Ưu điểm: Nice centrally located property, Clean and secure ( which I was told is a must in Kenya) Helpful and attentive staff. Good breakfast

Khuyết điểm: Nothing

Ưu điểm: Modernized studio to good standard. Bar and restaraunt run seperate by retired police force english gentlemen but good choice and low price for fresh pizza and breakfast etc very good. , private area beach and garden. Very private and relaxed. When tides out explore for crabs,fish etc. 5 /10 mins to haller park for animals and forest

Khuyết điểm: Need to firmly close door has alarm on lock very senative and annoying . Alot of sea weed on beach ( but they do clear area for sunbeds)

Ưu điểm: Great location, well maintained studio, good restaurant and beach ok

Khuyết điểm: No possibility for food delivery in the room

Khuyết điểm: The lack of a number of toiletries.

Ưu điểm: Very helpful staff.

Khuyết điểm: Elevator was Brocken/unusable one of the days.

Khuyết điểm: The restaurant staff are extremely rude and unpleasant.

Ưu điểm: The staff

Khuyết điểm: The stinky room and no view

Ưu điểm: The front office staff and gym

Khuyết điểm: There is mold in rooms and you see the years wear and tear

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Helpful staff at reception and cleaning, Direct access to the beach and Full stack kitchen. Recommended if you want old yet cozy apartment on holiday to chill.

Khuyết điểm: Wifi didn't work some days, Mop they use to clean the floor is filthy and stinky, Hot shower didn't work upon arrival, Technician was rude, Bed sheets didn't feel clean, Long rough road leading to the property, Many cockroaches and ants, Small pool crowded with local residents and kids, Harassing beach boys who follow you around and you end up paying to make them go away. Less equipped than posh 4 star hotels nearby but somehow this property claim 5 star - they deserve 3.5 star to be honest.

Ưu điểm: I loved being on the most quite part of the beach front! Excellent location.

Ưu điểm: Good food

Khuyết điểm: Bed too stiff, waiters slow

Ưu điểm: The staff was excellent, exceptional, friendly, and helpful! The service great, perfect!!! The rooms were clean and neat! The rooms are old needs upgrade big time!!!!!

Khuyết điểm: The facility especially the rooms need an upgrade!!!

Ưu điểm: Everything, exceptional service, friendly staff and the food is great.

Ưu điểm: Food and staff

Khuyết điểm: The beds are not comfortable and the socket to recharge phone was away from bed, also I suggested to manager to put ATM machine like many hotels do so that the guests can have access to cash since hotel is far away from any banks

Khuyết điểm: Very poorly trained staff. Often rude. Made fun of clients behind their backs.

Ưu điểm: Beautiful hotel, very quiet right on the beech, great place to relax and enjoy the view.

Ưu điểm: The food was so delicious. The room was really clean and the staff were friendly. The traditional dances over the weekend nights made the experience memorable.

Khuyết điểm: The experience was superb to fault it in anyway. Just excellent services.

Ưu điểm: The all inclusive was good value for money

Khuyết điểm: Mouldy smell

Ưu điểm: The staff was awesome. Room was clean and cool. The hawkers on the beach are obnoxious but that is just part of the culture.

Khuyết điểm: Price was a bit high but ok.

Khuyết điểm: Buffet menu was very limited

Ưu điểm: Right by the beach. Food was OK. Monkeys on the property.

Khuyết điểm: Wasn't the most accessible. Not a lot to do during the day. Pool closes early.

Ưu điểm: We received a smile from all the staff we met and who served us. The "All Inclusive" part of the deal was a WOW!!! if we had not asked what it was, we would'nt have known despite tying the 'all inclusive' ribbons round our wrists. We received a great explanation what it meant and what was included in it. After landing into this hot and humid town, we needed the bottomless juices throughout our stay in Mombasa. They did us great until we left. The children had a couple of rounds on the food, after three or four months in boarding schools, I thought why not enjoy themselves.

Khuyết điểm: As soon as we arrived, I liked the fresh juice we received but the cold towels.....No... No....no! I do understand some guests prefer ice cold towels but I would think the hot towels will kill all the germs and dirt guests have accumulated during their long journeys. It would be good to ask guests what they preferred before they are given what they do not like. The hot towels kill germs, clean hands and sanitize. For this, do a research among your guests and see what they would opt for. The cold towels I noticed are also in other coastal towns may be it is because of the humidity but still, I would prefer hot towels, personally.

Ưu điểm: Food Location and Staff were all very very good

Khuyết điểm: There was a leaking roof outside of our Room 325 When it rained, water seeped and collected outside of our room, despite the effort of staff to clear-up, floor was wet! There was mold on the celling! Which mean that the leak wasn’t new and had been there for considerable amount of time!!!! Despite knowing there is a leak, we were given the room!

Ưu điểm: Friday dinner outdoor setup was lovely

Khuyết điểm: Limited menu & drinks. Repetitive foods. The all inclusive is a joke.

Ưu điểm: The hotel set up is great...I aloved the all inclusive regime...the room was very clean , spacious ..the meals were good.

Khuyết điểm: When I arrived with my Taxi....NO ONE received me. I walked to the reception and again no bothered to take notice. I stood at the counter for nearly 3 minutes and I a had to ask a lady who was there what I need to do to be checked in. Reception was COLD. I lectured the Service manager to the effect that this hotel looks great but reception is doing a very very poor job in terms of customer service. I much later on got a cold drink and wet towel.....However the rest of the stay was pretty good.

Ưu điểm: Beach

Khuyết điểm: Their food was so poor.

Ưu điểm: The room was nice and near the beach and ok pool area

Khuyết điểm: It was very loud music the whole night from the restaurant

Ưu điểm: The staff went out of their way to make us feel at home! Excellent service. Awesome food.

Khuyết điểm: No access to private beach

Ưu điểm: The staff were friendly... But how the facility is managed is not right.

Khuyết điểm: Poor management.... I didn't like the way they handled my payments.

Ưu điểm: The hotel is spotless . Great rooms. Lovely staff.

Khuyết điểm: The food was a little disappointing

Ưu điểm: N/a

Khuyết điểm: The staff were arrogant, there was no wifi, the rooms were dirty and i think its wrong to advertise as though the hotel has a beach front

Ưu điểm: Breakfast was cold in the morning and u need to improve on your breakfast, below average....

Ưu điểm: Best breakfast, different section everyday, thanks to the servers and the chefs

Khuyết điểm: Please provide wash clothes not just the towels, we live abroad and it’s a standard.

Ưu điểm: All was okay

Khuyết điểm: Every thing else was good