Khách sạn ở Mombasa

Ưu điểm: Beautiful beach setting (one of the most beautiful I've ever seen!), delicious and diverse buffet, and well appointed, modern rooms. I'd definitely go back with my family: they had really clearly marked eggless and vegetarian options. My colleague also mentioned they have a kids club (though I was traveling for work and so didn't use that).

Khuyết điểm: I had ordered a packed breakfast on the final day because I had to leave early for the SGR, but they forgot to pack it and give it to me. I mentioned it at the desk when checking out, but then forgot to ask a second time (and the receptionist forgot to give it to me before I left).

Ưu điểm: Their hospitality, they care about the guests and try their best to cater to our requests

Ưu điểm: I liked the food I

Khuyết điểm: Checking in took along time

Ưu điểm: EVERYTHING Special mention of Geoffrey at the Restaurant who was so helpful & had a cheerful attitude 24/7.

Khuyết điểm: That my Holiday came to an end ,after such BLISS.

Ưu điểm: Good African beach hotel that great if you are looking for peaceful weekend getaway from Nairobi.

Khuyết điểm: The services in hotel territory are too expensive. $60 for a massage is bit too much in Africa.

Ưu điểm: The location

Khuyết điểm: Not much activities.

Ưu điểm: Friendly staff and fabulous location

Khuyết điểm: Very bad Karaoke until midnight on Sunday night should finish at 10pm

Ưu điểm: Amazing place. Will highly recommend!

Khuyết điểm: Can be busy with lots conference people. Not ideal if you prefer a quite time.

Ưu điểm: Location was perfect! Hotel personnel was very helpful and genial

Khuyết điểm: There were too much flies at the restaurant.

Ưu điểm: The room was amazing

Khuyết điểm: Since there were so many customers in the restaurant, some of us were not attended to...

Ưu điểm: Everything was perfect during my stray at Voyager. Staff were incredibly helpful, nice, kind and they are doing their best to make you fell welcomed! Where ever you move in Voyager they are trying to help you and make your stay special. Don`t miss to try cocktails from bartender Gona who is going to make you feel so happy and make you laugh. If I continue with the names of staff that make my stay perfect, a list will be very long. Special thanks to Winnie for the best service in the restaurant. Don`t miss the live music !

Khuyết điểm: Only suggestion is to do some improvements (upgrades) in bathrooms.

Ưu điểm: Birthday celebration / cake on 24th june was wonderful

Khuyết điểm: Long Wait to check in due to some mess up due to booking. Com team.

Ưu điểm: Everything else especially the officer on call KEVIN ACHUNGO and our concierge who checked us in JOAN. They were so incredible at handling us .

Khuyết điểm: Access to rooms was not by key cards but the old keys system.

Ưu điểm: Kids activities including swiming

Ưu điểm: The breakfasts and dinner had a good selection. Pools very clean.

Khuyết điểm: Some of the bar service a little slow but quite a few trainees so was ok.

Ưu điểm: The meals were great. The front desk, room service, bars and room cleaning staff were very helpful and friendly. The drivers were also very welcoming and accommodating.

Khuyết điểm: The staff at the Restaurant were not very helpful. They largely ignored me and gravitated towards the larger family, corporate groups and tourists. The two ladies (Faith and another Lady) I was familiar with were mostly working the indoor section- not outdoors where I was seated. Many of the staff did not look in my direction, even though I was waving frantically. On one occasion, (Dinner, Tuesday 2nd July) I had to call back a waiter (Klaus?) who had repeatedly walked right past me so I could request a glass of water. He then asked for my room number, even though my wrist-band was clearly on display. I was offended, as I have never been asked on any of my previous five stays. By the time I got my desert, I had not received the glass of water. That was a mood-killer. Also the wifi was too slow for streaming, so evening movie/series wind-down tended to be a bit of a bore.

Ưu điểm: Well done and comfy rooms several swimming pools and excellent view while at the beach bar point

Khuyết điểm: Sea food

Ưu điểm: Yes

Khuyết điểm: Towels

Ưu điểm: Staff and facilities

Khuyết điểm: Not having prawns on the buffet menu.

Ưu điểm: + Friendly staff + Great Service + Good value for money (All Inclusive Plan) + 3 Pools 3 Restaurants 3 Bars. + Amazing Views of the Ocean and the tropical trees.

Khuyết điểm: - Extremely Old Rooms and Bathroom was Extremely old as well (I Hated the room and loved the rest of the resort). - Beach is with High tides so half of the day you can’t swim in the ocean. - In the all inclusive you can only drink selected beverages not all. - Staff at reception only are too slow.

Ưu điểm: Staff were very helpful and friendly, rooms were very clean and spacious.

Ưu điểm: Awesome and I met new friends

Khuyết điểm: Nothing

Ưu điểm: everything was perfect. friendly staff, rooms spacious, food was satisfactory and the ambiance was perfect for relaxation

Ưu điểm: Me and my husband were there for a few days of our honeymoon. We were surprised with some fruit and cake at our room, and a room decoration, very nice. We loved our bedroom, it was big, pretty and confortable (as well as the bathroom)! We tried the restaurant bar at the beach for lunch a few times, and the food was very good. We also loved the indian restaurant, the food was amazing!! The beach is little (but nice), but there are a lot of pools to discover also! The majority of the staff is very nice, helpful and joyfull.

Khuyết điểm: We didn't like the fact that we could not schedule the Zanzibar restaurant (a restaurant at the beach). We stayed for 3 nights and the first 2 nights it was fully booked, and in the 3rd they had a privat event. This should not happen, we should have been given the oportunity to try all the restaurants (since there were only 2 besides the buffet)... Also, when we arrived at the bedroom we had no telephone and no air conditioning. We had to go to the reception to resolve this, and they only fixed the air conditioning.

Khuyết điểm: Property needs a touch up but overall still fanulous!

Ưu điểm: The room is spacious and comfy

Khuyết điểm: Water issues: low pressure in the shower, the water stopped running at some point but came back within seconds, and it was not warm enough The margarita I had by the swimming pool

Ưu điểm: Beautiful well maintained hotel with great customer service.

Khuyết điểm: The shower should have had hot water

Khuyết điểm: The provision of WiFi was as good as non existent. There was none in the room at all and it was extraordinarily patchy and effectively useless.

Ưu điểm: Facilities are great.

Khuyết điểm: Service is very wanting! So slow! I travelled with my 11/2 year old and getting someone to make a simple meal for her was a task! I had to call over and over again for any response. Maybe for those traveling without kids it would be good but I really struggled.

Ưu điểm: The food was amazing! Sweet and very filling. The staff were helpful and accommodating and the room were pristine and well furnished. The hotel staff gave my girlfriend a surprise birthday cake that was absolutely complimentary!

Ưu điểm: Fantastic pool area. Beautiful gardens and main lobby. Great restaurant by the beach. Friendly staff.

Khuyết điểm: No WiFi in room, better in restaurant and lobby, but still slow. Room a bit faded, not upkept. My room was missing refrigerstor, lamps etc. Toilett was leaking water and electric outlets ste not working. Suggestion to management is for someone to check rooms before guests arrive! Lack of organization at reception, requests get forgotten and/or delayed.

Ưu điểm: The staff where incredibly helpful and friendly. Their attention to detail was impressive. The food was tasty and there was a good selection - something different every evening. Lunch is not buffet which makes a nice change. Although the resort is not new everything was well maintained and very clean. The resort is well situated - beautiful long stretches of white sand - and the hotel keeps the beach clean. They have an agreement with the local touts so you aren’t hassled when leaving their premises.

Khuyết điểm: The resort, well out of town, is designed for a quieter crowd which we enjoyed so people expecting a buzzing experience will be disappointed.

Ưu điểm: The staff were helpful and friendly, the hotel was clean, the food was excellent

Khuyết điểm: The WiFi could have been a bit better. Charging for use of a room safe is very unusual, generally hotels do not charge for this any more.

Ưu điểm: Buffet breakfast, alacarte lunch, beach, room, staff etc

Khuyết điểm: Unpaved access to rooms. Lack of tv in room, poor internet

Khuyết điểm: We were disappointed that their wasn't fresh fish available.

Ưu điểm: Customer service is top notch

Ưu điểm: Good breakfast

Khuyết điểm: More recreational facilities

Ưu điểm: everything, its our 6th visit

Khuyết điểm: A bit quiet, portugese man of war jelly fish on the beach,Dangerous. Very windy in the afternoon The old parrot has gone

Ưu điểm: Beautifully decorated

Khuyết điểm: It was a bit dark to walk from the restaurant area to the room

Ưu điểm: The room was clean and the room service was excellent. Thank you.

Ưu điểm: Perfect spot for a short relaxation and/or beach holiday, not for partying and nightlife. Wind from the Indian Ocean helped to bear heat and humidity. Well looked-after premises with friendly and attentive staff.

Khuyết điểm: A crisp Sauvignon Blanc for dinner? Great! But not if it ain't properly chilled!!! Same for beers. Make sure you order drinks first and ask for coolers and lots of ice in them.

Ưu điểm: Everything, exceptional service, friendly staff and the food is great.

Ưu điểm: The location and the traditional African feel Wonderful food Excellent staff The parrots

Khuyết điểm: Rooms a bit worn out and tired but adequate

Ưu điểm: Many options, friendly staff, cool sea breeze

Ưu điểm: The buffet had a nice selection of food and the staff were really friendly and helpful.

Khuyết điểm: We got the old style rooms from the 80s which were really disappointing.

Ưu điểm: The chef did well but he could do better.

Khuyết điểm: 1.dirty bathrooms 2. 3-legged dining chairs. 3. Untrained servers. 4. No proper bar 5. Slow service, young children had to wait for their order while adults ate.

Ưu điểm: Leah was the best customer service person I met in all the hotels I stayed over in Kenya. She is super friend sweet and charming . Because of her I would stay again .

Ưu điểm: Location is perfect. Our room was very big. The hotel is very private. Clean beach and great views.

Khuyết điểm: Very slow service. Very basic f&b

Khuyết điểm: I was getting frustrated by calling a million times to simply get a receipt of my payment. Speechless.

Ưu điểm: Food

Khuyết điểm: Broken windows Broken bath handles Dead crabs in swimming pool Broken tiles

Ưu điểm: The location of the hotel is incredible and the staff were super nice. The swimming pool is definitly a plus and it was very good to spend some time there. The beach on the hotel front is good, and only the hotel guests are there.

Khuyết điểm: The wifi was horrible. I needed to work online and it was impossible. The breakfast could have more variety: cheese, ham, expesso coffee, etc.

Ưu điểm: Its a great gateway resort hotel... Not too popular which means you can enjoy your privacy and awesome beach view for the sea view rooms. Totally worth every penny...

Ưu điểm: The rooms were big and the easy beach access

Khuyết điểm: For a 5 star resort the hotel had extremely poor management. Lacked alot of maintenance. I stayed room 14 on the 3rd floor, the curtains were soaking wet, room was infested with ants, they did not refill the tea and coffee bar, sheets had brown stains, shower did not work, no hot water, hot water tap in the basin did not work. I am extremely disappointed with my stay.

Ưu điểm: Rooms were fantastic and the staff were amazing. The front desk manager Leah is amazing she is Gem.

Khuyết điểm: Meals were not so great.

Khuyết điểm: Food was delicious and the location is perfect.

Ưu điểm: We were holidaying as a group - 3 adults and 9 children. We wanted a holiday that would keep the children happy and occupied - and PrideInn Paradise Beach Hotel & Spa certainly provided that. The water park area was amazing and the kids loved it. There was another pool away from the waterpark area, where adults could have a quieter swim and engage in water-aerobics etc. Unfortunately, the rain prevented us from being in the water some of the time. The rooms were spacious and were perfect for our group. The staff went out of their way to be helpful and were always friendly and attentive to our needs. We needed an extra towel and this was provided immediately. The food was excellent with lots of choices. The beach is lovely and the hotel area leading to the beach provides a useful area for games and relaxing.

Khuyết điểm: The weather could have been kinder - but that's not the hotel's fault :-) Otherwise - there's really nothing that we didn't like.

Khuyết điểm: The food kinda ruined my experience. My tasty at all

Ưu điểm: Well kept. Very clean. Very friendly. Nice pools. Good food, many choices. Great service. Steps to beach!

Khuyết điểm: The wheel chair accessible bathroom in the lobby was great, but the accessible bathroom in the room is not well thought out; the shower and the toilet are in the same room with no barrier keeping the water away from the toilet area. So once one showers the floor is very wet for the next person using the restroom. Since my brother cannot walk at all, he is bound to get wet every time he needs the restroom. We had to call the front desk every time someone had a shower to dry up the space. The hotel was very quick to respond each time and did the best they could even in the middle of the night.

Ưu điểm: The staff were friendly and helpful, especially Said who took the time to play with my son. The room was spacious and clean, and the property was just big enough to not feel crowded. My son really enjoyed the pool area as well

Ưu điểm: We loved everything about pride inn! We even extended our stay! We will definitely be back! The staff made us truly feel like home!

Ưu điểm: The amenities, the beach, complimentary breakfast, evening tea and most of the staff esp Judith, Emmaculate and the Manager.

Khuyết điểm: Some staff were super rude. And they did not provide all the required information upfront. Had to learn the hard way.

Ưu điểm: the staff at restaurants and buffet were kind enough to accommodate my strict dietary requirements. the spa treatments were a great way to relax and get pampered after a long travel itinerary.

Khuyết điểm: the mosquito nets in our room had holes and ends didn’t completely close so it was useless.

Ưu điểm: The pool and the water park

Khuyết điểm: The service sometimes was a little slow

Ưu điểm: Nice pool Bed comfy Entertainment was super Good pool trainer Moses Friendly staff

Khuyết điểm: Terrible food esp lunch and dinner. Room towels poor quality and old as well Room cleanliness not upto standard

Ưu điểm: The service at the Dau Restaurant, the pool and the staff especially Joy at the reception and Fatuma at the Dau restaurant.

Khuyết điểm: The service at the Old Town Bistro Restaurant. It took 1 hr 15 minutes for my order (including toddler's) to arrive. And when it did, it was the wrong one.

Khuyết điểm: Bathroom fixtures were salt-air damaged, in need of replacement. But rooms were clean and comfortable. I have a few concerns about lost and found department - they don't seem to have one and therefore no way to track items.

Ưu điểm: The food was great. I expected to have a surprise to my partner by having some flowers in the room since it was my honeymoon but it never happened...though we enjoyed the stay 100%

Khuyết điểm: Nothing

Ưu điểm: We loved everything! A beautiful place to stay! Grand yet warm, all went out of their way to make us feel comfortable and enjoy our stay. Scrumptious food, free tea and snacks, lots of activities and wonderful staff! Asante Sana team Diani Reef for giving us a dream vacation!

Khuyết điểm: Nothing! Just the rooms and bathrooms need refurbishing..

Ưu điểm: Personnel was friendly, location great and they had a private beach where no beachboys or salesmen were aloud.

Khuyết điểm: Personnel at the reception don't speak good english, if you have a more complicated question it can be hard to communicate although they were friendly.

Ưu điểm: The chef made a special breakfast just for us on the last day.

Khuyết điểm: There could be more variety in the breakfast and also coastal dishes would be nice.

Ưu điểm: The staff is excellent. Always on call. The evening Animation team display is awesome. Really entertaining. Will definitely be visiting again in 6 months.

Ưu điểm: We had luckily dropped into Diani Reef for a drink as we had walked along the beach for several kilometers and wanted refreshments. We were thrilled with the hotel and decided this was the hotel for us as we were not totally satisfied with our original hotel. We changed hotels and on the first night as we were due settle into our new room, we got a call from the Supervisor Susan who had decided to upgrade us to an executive suit with no extra charge. She saved our Diani Beach experience after the first hotel! She ensured the stay at the hotel was one of the best ever by checking constantly that everything was ok. The hotel provided the right services in our view; they had a night service which was very much appreciated, complimentary tea /coffee in the room and free water brought every day. Any issues we had reported were fixed quickly and professionally. All the staff at the hotel were extremely friendly and full of humor and we give thanks to all for a wonderful stay. Asante sana! Gaby & Andrew

Ưu điểm: Hospitality is amazing!! Staff are so friendly and warm. Manager checked in with us everyday about how our stay was going. Beautiful white sand beaches. Huge pool that my kids loved. Incredible food with a range of Kenyan, Indian and European foods for each meal. Facilities are a bit beyond their prime but we felt like this was reflected in the price and the hospitality of the staff made up for it.

Ưu điểm: Beach very close

Khuyết điểm: Too expensive

Ưu điểm: Very friendly staffs and the best entertainment team! The greet and meet cocktail party was such a thoughtful idea! The activities and the competitions are such a cool creativity. Diani reef felt home!

Ưu điểm: Nicely mixed menu

Khuyết điểm: Room ACs not so good

Ưu điểm: Restaurant was good

Khuyết điểm: Admin / Finance staff /system were useless, couldn't even provide me with a complete printed statement for my stay, validating my payments, etc. Big bland hotel, with no atmosphere...

Ưu điểm: The location, the rooms and cleanliness. They had spacious rooms, with balconies that face the pools or water

Khuyết điểm: The staff here kiss up to white people too much. They will stop talking with you mid sentence if they see a Caucasian approach. They will actually go out of their way to help the Caucasian first, then come back to attend to you. The color coded bracelet for meal plans is useless if everytime you go to eat or get a drink you are pestered about your room number. The monkey's are aggressive and will still your food from the plate. There is a security guard who chases them down, but these Monkeys outsmart him. The entertainment staff, i heard one singing Kenya inchi nzuri"hakuna ebola" , which is insensitive at best! Can you imagine if there was a tourist from those Ebola prone places who have actually lost loved one's hearing this? The buffet is recycled food with a twist. You are not fooling anyone really.

Ưu điểm: Entertainment for guests. Private beach. Child care services. Great pool. Good meal options.

Khuyết điểm: Bathroom shower head and knobs were aged and in need of mordern renovation.

Ưu điểm: The swimming pool

Khuyết điểm: massive pool

Ưu điểm: Very friendly and Courteous staff, Great location, Swimming pools, The beach, just awesome!

Khuyết điểm: Amani Tiwi Resort is the place to visit any vacation day. All rooms with pool view, certain rooms has great ocean view. Clean beach area full of Sun, sand and fun!

Ưu điểm: The staffs hospitality, The ambience Was superb

Khuyết điểm: Nothing

Ưu điểm: Beautiful location, in the middle of nowhere. Private beach. Swimmingpool 500 m long. Lots of monkeys :-) fun for tourists, less fun for locals. Very good lunch and dinner. All inclusive package good drinks. Service minded and friendly personnel.

Khuyết điểm: Breakfast not up to standard! No butter, instead margarine. No bacon (maybe due to strong muslim area) although there are also beef alternatives. Sometimes no jam or marmelade. But if you don't need butter and bacon all was okay.

Ưu điểm: I made an online booking 2 month prior and when I got there everything was set for us. Thanks to Mwanaisha and trainee Curtis at the front desk who made us feel welcomed. It was close to everywhere I wanted to go. Security Guards outside assisted us to allocate a parking space. Beds were spacious and comfortable. I will definitely go back to Pride inn as they made me feel wanted and the hotel was clean. Staff were always humble and alway greeting you. Even when we checked out it was all SMILES. Thanks guys see you soon.

Ưu điểm: it was satisfactory

Khuyết điểm: tea was kinda cold

Ưu điểm: The area is not the best condition but for that area Pride Inn is a needle in a hay stack very clean wonderful staff this hotel is a compliment to the area. Old town has a lot of old building but is a safe area to be in nice people just old buildings. One of the best facilities in Old town. Great hotel to stay in very spacious rooms unexpectedly the rooms are huge and you would not think that when you pull up, the building looks small from outside but once you see the rooms you will be pleasantly surprised.

Ưu điểm: Mwanaisha was an amazing host, Top hospitality from her. Great hotel with super clean rooms and services. Will definitely return again when we visit next to Mombasa.

Khuyết điểm: Nothing..

Ưu điểm: The staff were very welcoming and friendly and could not do enough. The room was clean and everything worked.

Khuyết điểm: It would be better if things like eggs were cooked at the time of order and not an hour before. The room I stayed in the shower water leaked all over the floor under the glass partition. It was also impossible to reach the toilet paper when using the toilet. the TV in the dining room needs to be turned down especially during dinner. We don't need to watch soap series will eating dinner.

Ưu điểm: The rooms are big and comfort, good breakfast. The stuff very friendly.

Khuyết điểm: location can be weird at night but i guess thats Mombassa energy.

Khuyết điểm: The Staff

Ưu điểm: Occasional we saw that there was no hot water for shower. That could be improved. The friendly service we got from Mariam was excellent and customer focused. The breakfast was more than we hoped for, but please find another way to brew coffee. The air-con was perfect.

Khuyết điểm: The bar service need to be improved.

Ưu điểm: Staffs are wonderful,very very good.the hotel is very clean...FANTASTIC

Khuyết điểm: I love everything about this hotel.

Ưu điểm: Spacious room

Khuyết điểm: Water issue (pressure and hot water...)

Khuyết điểm: The restaurant staff are extremely rude and unpleasant.

Ưu điểm: The property is at the beach with spacious rooms

Khuyết điểm: Most of the facilities in the apartment are run down and the bathroom was leaking. The air conditioner was not functional.

Ưu điểm: The value for money.

Khuyết điểm: I was so happy, relaxed, did not have the time to note any dislikes....I was very satisfied with the place and the services.

Ưu điểm: PEOPLE: I supposed the people were nice. We were too exhausted when we arrived and had to little time to spend on complaining as we were sure much of our complaints would not have been solved in one day. Thus, we took a breathe and let out 1.5 day pass. I am not sure how nice they would have been had we complained. I did leave my bag at the lounge a great guy whom name I did not catch brought it back to me at the room. Made sure I checked that everything was in there before he left. He was very pleasant!!!! BEACH; The place has a nice beach front at the back. This was our highlight, we walked with our toddler, played in the sand though it was raining every now and then. Staff said that in season the place is very busy. FOOD; the food from the restaurant was really good, though if you want to take it to you room they package it in foil for what they can and the soups you bring a bowl from your room....no room service.

Khuyết điểm: From the entrance, the sign that is, my heart sunk as we approached the gate. My exact exclamation was "oh my God, this is the place!!" As the gate opened, there was a sense of hope when I glimpsed the lounge as we unloaded out luggage. We proceeded into the lounge which was fairly nice and promising, check in was a breeze, we had reserved to pay upon arrival. FYI, we could not leave as we did not know the area very well and only had the arrival day, the next day and the 3rd day was our departure day, so we paid. As we approached, or walked up the stairs to our room on the 3rd floor, all the hope I had was erased by the sight of massive puddles in the hallways. These lead all the way to our room, in front of our room!!!! It was a rainy day, and I suppose the wind blows the water into the hallway, but one would think they would have a solution to this due to safety concerns. Our first room was a studio, which we changed as it faced the parking lot, which was next to the main entrance/gate. We moved to a 1 bedroom facing the middle of the hotel, the pool. KITCHEN; Stove top old and rusty. Microwave clean, dishes in the cabinets somewhat clean, but of course these are cleaned by the previous guests so one should expect to re-wash them before use. Dish washing detergent available, I however think than they should provided new dish washing cloth for each stay/guest. GARBAGE CAN under the sink, STRONG ODOR when you open under the sink. LIVING ROOM: Seats not very comfortable, to me they seemed like outdoor seating options, you cannot snuggle with your loved one or kiddos, made out of bamboo tree so the cushions are always sliding. TV had a line across it. BEDROOM: do not remember the bed size but was big enough for my husband and 1 with one toddler. FOOD; No room service. Restaurant not part of the hotel, you must take your bowls from the room downstairs to bring the food to the room. Terrible if you have child/toddler.

Ưu điểm: Right on the beach

Khuyết điểm: Shampoo and body wash in the shower was not working and pool was cold and shaded

Ưu điểm: Everything else

Khuyết điểm: No Sea view from my room

Ưu điểm: A great place, close to the beach and a nice apartement. All staff are so friendly but the restauran

Khuyết điểm: The restaurant that is not qwned by the hotel is worthless

Ưu điểm: I liked the location and the ambience in the room. One of the best in Mombasa.

Ưu điểm: Very proffesion and helpful staff. Clean rooms.

Ưu điểm: Mercy is the best. So attentive to the guests needs.

Khuyết điểm: Nothing was amiss

Ưu điểm: The house was perfectly located without disturbances. And the personnel especially the cleeaning stuff were guest friendly.

Khuyết điểm: 1. The bathroom didn’t have any drainage apart from the bath itself. Always the bathroom was wet. Eventually it caused an accident and I personally felt down. 2. Several times we didn’t have the priority of using hot water. 3. As per the house rules; we couldn’t get new towels everyday. I think this should be daily. 4. At the beach also; as per the house, it was forbidden to take personal drinks whatsoever. I think this should be guest friendly. 5. Especially during the night there were a lot of mosquitoes. This made my family so scared of getting diseases. The only solution was always giving mosquitoes sprays. I think mosquito nets should be available. 6. The receptionist should be assisting all the guest and be capable of solving simple challenges by giving options to the guests. It took almost one and a half hour for my family to learn about when we could get hot water.

Ưu điểm: Welcome drink Spacious, tidy and well equipped rooms Great interior decor Staff are professional and friendly Beautiful white sandy beach that is clean Lots of trees and vegetation giving it a fresh natural look Lots of birds View of big container ships Best value for money

Ưu điểm: Great and Timely service.

Ưu điểm: The location and the beach was absolutely nice. The deluxe rooms are fairly modern and have a nice view of the sea.

Khuyết điểm: The hotel’s proximity to the public beach meant that over the local public holiday, the beach is unusually busy. The smaller swimming pool also requires much needed TLC.

Ưu điểm: The grounds are well maintained. There are some good activities to do at the hotel. The band kept us entertained at meal times.

Khuyết điểm: On the first day we arrived, we ordered lunch at the restaurant and it came an hour later. Some of the waiters did not seem to understand English, as we had to request anything, more than once e.g. even simple things like napkins and salt. All the ornaments in the room were rusted, the bathroom was mouldy with rusted taps. The bedding smelt mouldy and wet. On one nights we showered with ice cold water, we complained and were told that the thermostat had to be replaced. Ater requesting to be moved from our room due to this, we were moved to another bit found the same issue there.

Ưu điểm: Beautiful garden Quiet area Convenient location

Khuyết điểm: Old furniture in the room Old bathroom

Ưu điểm: Breakfast, dinner, facilities and location

Khuyết điểm: Toilet in room was blocked, room was small for the amount of money charges, house keeping service was slow, as it took one hour for a floor towel mat to arrive in the room.

Ưu điểm: The food (breakfast and dinner) was incredible - varied, generous and delicious. The staff were friendly and helpful. The room was clean, cool and comfortable. The two swimming pools were beautifully clean.

Ưu điểm: It is nearest to the beach

Khuyết điểm: Cleanness and good breakfast

Ưu điểm: Restaurant and facilities were good. Staff was friendly. Pool was nice.

Khuyết điểm: Some rooms and common areas need refurbishment. Food at Le Bistro is average.

Ưu điểm: Better WiFi, Some utensils for the Kitchen,

Khuyết điểm: Very Very Poor WiFi,,

Ưu điểm: great accommodation

Khuyết điểm: nothing

Ưu điểm: Location, view, and apartment was clean and tidy, rooms were spacious..

Khuyết điểm: We waited for an hour longer to check in, booking.com said check in from 8.30am got there at 11.30am and didnt get a room till 1pm! So some sort of confusion! No hot water the next day, called reception numerous times,stayed in the apartment all day and maintenance finally rocked up at 4pm and said all sorted... same issue next day with the hot water,same guy turns up and now knows what the issue was and sorted it by the afternoon... apartments do not have any crockery or cutlery but they have a kitchen unit :/ there was confusion around the kids food as well, we were told under 10s eat for free, and when we ordered for my 2yr old niece again we were told.we had to pay, reception calls and tells us we need to order from kids menu... ai and we have looked for this kids menu and no where to be found... checked out and asked for a porter and was told there is no porter available... hmm

Ưu điểm: Nothing

Khuyết điểm: Absolutely the worst hotel experience we’ve had. Insects in room on arrival. No hot water Room service takes hours Lights / electricity keeps switching off After explaining to management, no response Stay away !!

Ưu điểm: it is a beautiful place

Khuyết điểm: the service, especially check out was horrible. they kept my mum and sister waiting for 4 hours. When they finally checked in, only one of the rooms was open. It took them another 2 hours to open the other bedroom. extremely disappointing! their bar only had 2 shot glasses. it was quite funny to be honest. a group of 12 people at the bar were sharing 2 shot glasses. TWO!!!!!!

Ưu điểm: Well designed and spacious.

Khuyết điểm: The called me twice to check it I was going to be checking in while threatening to cancel my booking. On checking on of the bedrooms was locked and was only opened after an hour and several calls. If you are going to have a self catering apartment then out cutlery in the kitchen. And laundry bags. And an iron box. Have my laundry on day 1( using my own bag ) and got it on day 3 after following up severally. Ordered room dining and was served without cutlery. After several calls the reception I gave up and threw the food. Went outside to eat. English point was a disappointment. I would not encourage anyone to stay there till they sort out the basic service elements first.

Ưu điểm: Great food

Ưu điểm: Friendly and helpful staff from reception, gym and hotel restaurant. Clean gym and stunning pool. Apartment suite was very clean and well appointed.

Khuyết điểm: Kitchen staff and chef do not fully understand what gluten-free requirements entail. This is an opportunity for training, especially with their á la carte menu. However, rice and potato options were readily available. Speaker system, cappuccino maker & kitchen sink (pipe from basin to exit pipe were not connected) were not working.

Ưu điểm: The ambience and organization of the place

Ưu điểm: The views were stunning. Well maintained and kept property. Close to town. The staff are extremely helpful if you needed something done. Brenda and Samuel at the front desk went above and beyond their duties to help me when I needed help with connecting to my work.

Ưu điểm: Location, spa, pool, and amazing Guest relations manager!

Khuyết điểm: Apartments - did not have the cutlery needed.

Ưu điểm: The property is beautiful may need a little maintenance and awesome views.

Khuyết điểm: The property is beautiful may need a little maintenance, our shower room ceiling had water damage. Overall nice hotel but customer service was very poor. We waited 2 hrs to be checked in on a booking that was done 5 months prior. We got to the room, no kettle called down for one did not get it until next day when they came to fix the master bedroom into that were broken. Needs a lot of people skills for it to maintain a 5 star!

Ưu điểm: The staff are amazing and the food is excellent, even my Vegan friend was satisfied.

Ưu điểm: The food was so delicious. The room was really clean and the staff were friendly. The traditional dances over the weekend nights made the experience memorable.

Khuyết điểm: The experience was superb to fault it in anyway. Just excellent services.

Ưu điểm: The bed was so comfortable

Khuyết điểm: The entertainment was lacking

Ưu điểm: The hotel services the staffs were excellent

Khuyết điểm: I didn't like the booking.com costing..you do double the cost.i requested my husband not to be charged for day one and two because he had not been granted permission,you declined I found that very unfair

Ưu điểm: The all inclusive was good value for money

Khuyết điểm: Mouldy smell

Ưu điểm: The staff was awesome. Room was clean and cool. The hawkers on the beach are obnoxious but that is just part of the culture.

Khuyết điểm: Price was a bit high but ok.

Ưu điểm: We got Professional service and best customer service .we would like to thank you so much Mombasa

Khuyết điểm: Customer service

Ưu điểm: A good location just off the main road where you can venture off using public transport if you want but there's no real need to leave the property. On a strip of better hotels. Staff very friendly and accomodating. Enough variety of food. Beach kept clean. Pool clean and lots of shade if you can't take the sun. Feel ice should be available during meals for the price. Although there's an elevator, there are still too many steps and walking for elderly and handicapped.

Ưu điểm: Nicr location, near the beach

Khuyết điểm: Small rooms, old fashioned interior decor and not enough varietees at the buffet

Ưu điểm: Right by the beach. Food was OK. Monkeys on the property.

Khuyết điểm: Wasn't the most accessible. Not a lot to do during the day. Pool closes early.

Ưu điểm: Beach

Khuyết điểm: Their food was so poor.

Ưu điểm: Gym, pool, space in room fully equipped, dstv with all channels.

Khuyết điểm: Bathroom shower head, poor soap quality, no sandals, no showercaps etc, old towels

Ưu điểm: Rooms are check-in are good though not fully equipped atleast one can cook. Id go back but not the restaurant side.

Khuyết điểm: The food and beverage is very wanting. Food us delivered warm after waiting for long its not good food and very little portion too expensive for the product

Ưu điểm: Environment is great

Khuyết điểm: Not serving breakfast at the cost

Ưu điểm: This is a very reasonably priced hotel. My room was large, comfortable and clean; the hotel staff were helpful, friendly and efficient. The sitting area overlooking the creek is very nice.

Khuyết điểm: The food is not value for money; in terms of quality and variety neither the breakfast nor the evening meal were really good enough for the price. The dining area, which potentially has a good view, is glassed in and horribly lit - a real missed opportunity, i'm afraid.

Ưu điểm: The size of the rooms. Great space, good central location. Access to everything from airport, to beaches and amenities.

Khuyết điểm: The facilities were slightly below par and what could easily have been a higher standard of accommodation was let down by this.

Ưu điểm: Rooms so spacious

Khuyết điểm: Traffic at the entrance

Ưu điểm: Nice place and the staff were just wonderful

Ưu điểm: The staff

Ưu điểm: Honeymoon went well . The bed was decorated with flowers

Khuyết điểm: Nothing actually

Ưu điểm: Limited choice, fruits were constantly running out, no variaties.

Khuyết điểm: The market is not far and fruits should have been plenty. very few staff who appeared tired.

Ưu điểm: Staff are of great attitude especially the masaai

Khuyết điểm: Noise from the bar

Ưu điểm: Fabulously clean rooms, affordable rates, friendly staff and weekend entertainment.

Khuyết điểm: Lack of fitness facilities (gym). Newspapers (personal)were never delivered to me despite making arrangements with the reception staff. Also for tea drinkers, the pot is rather small for the amount charged,(Ksh 195).

Ưu điểm: The staff were super friendly and eager to serve you. The hotel was styled with African Swahili theme that wasn't too heavy and overbearing but had a fresh clean look. Sundown service involved putting net down and spraying room so that you had no mosquitoes when sleeping time came. I especially enjoyed the milky African tea!! Breakfast buffet was also good with Africa foods featuring.

Khuyết điểm: There was no magnificent view from the window. The view was a shrubby fence old pieces of wood strewn around and across the fence was a slam area with a church that would be loud on Sunday all morning from 9-1 pm. They also had a bar which meant that on all days but especially weekends if your AC wasn't on and especially in the bathroom loud music could be heard until late in the night. No direct access to the beach you must leave the property to go through a public pathway for the beach. Circa 3 mins walk.

Khuyết điểm: check out time

Ưu điểm: The staff were all excellent in their service. I commend all of them. Mueni and her receptionist friends, Chris and his restaurant crew, the two Oles were all very loyal in their service towards clients.

Khuyết điểm: I preferred an Arabian shower by the toilet. This will go along way in crowning the hotel services further. There were a lot of mosquitoes especially at the balcony area during the night. Spraying the facility regularly will ensure that it's no longer a menace within Kahama.

Ưu điểm: The rooms were comfortable. The staff were courteous and friendly.

Khuyết điểm: Unfortunately, the management needs to decide if their business is running a loud nightclub or a peaceful hotel. Both cannot co-exist. The noise (in the name of music) specifically played for less than 10 patrons in the bar is a no-no for those seeking a quiet night’s rest.

Ưu điểm: The staff were very friendly. The accessibility of the property is good too. Room space is a like.

Khuyết điểm: Noise from the bar. The core business in a hotel is PEACEFUL accommodation. The bar should be a complimentary service that does not interfere with the the peace of the guests

Ưu điểm: The chef’s specials

Khuyết điểm: No sign post by the road side .. almost got lost looking for the property.

Ưu điểm: Staff Elizabeth was excellent... Na Maasai watchman wow... They exceed expectations of a mare watchman

Khuyết điểm: Towels... They're old

Ưu điểm: This was one of the best places we've stayed so far having travelled numerous times around the world! The facilties are excellent, rooms are beautifully set and cleaned daily. The staff are very attentive and welcoming at all time. Pool is great and food is excellent.

Khuyết điểm: The way to the beach. There's alley ways and it's hard to find your way back to the hotel as hotels cover the main road out of the beach but you can pay small fair for a taxi or tuk tuk.

Ưu điểm: Accessibility

Khuyết điểm: Facilities provided-very very poor

Ưu điểm: An extra bed

Khuyết điểm: Nothing at all

Ưu điểm: Air conditioner functioned well and was such a big help considering the hot whether of Mombasa in March. Breakfast was averagely good, served in a relaxing atmosphere. Lunch was great, especially pilau. The reception was very welcoming and ready to assist.

Khuyết điểm: Shower was too weak, barely dripping. I hope it got fixed! Please provide shampoo and conditioner in addition to the tiny bathing soap provided. The microwave provided in the room did not work!

Ưu điểm: I liked everything. Big and clean swimming, comfortable room and very clean not forgetting the breakfast it was delicious

Khuyết điểm: Nothing everything is dope

Ưu điểm: The staff were on hand to assist me upon arrival, greeted us with lovely smiles. Very impressed

Khuyết điểm: For what you pay can't fault my stay there, maybe more sun beds

Ưu điểm: The property was well located on the North Coast close to the beach and nearby attractions. The restaurant has improved significantly since my last visit with new furniture and an enhanced menu, The staff were very friendly and were very helpful. The beers were cold!!!!!!

Khuyết điểm: No complaints

Ưu điểm: Yummy breakfast, great stuff and very clean place near the beach

Khuyết điểm: Everything was fantastic!

Ưu điểm: I liked the meals,service and the coolness(noise free)of the place.The driver was outstanding

Khuyết điểm: Involve a swimming guide, floaters

Ưu điểm: The cleanliness and quietness of the apartments.the most friendly staff on earth and the general manager Ann Nyaga whom we bumped to was just amazing and even took time to give us recommendations for the airline to take back to nairobi.will definitely becoming back.and the food was just mouthwatering

Khuyết điểm: No complains at all

Ưu điểm: Upon arrival my room wasn't ready but I was taken care of well and received some sodas at the restaurant. Staff very friendly

Khuyết điểm: The kitchen was a bit poorly equipped (cutlery etc.)

Ưu điểm: Location

Khuyết điểm: Food;too much Indian foods

Ưu điểm: The service was not up to mark,even if you order something from room they keep passing call other departments no one take responsibility to give guest good service,if you order something to eat for deliver food in your room charge 500ksh extra per items.This is pathetic

Khuyết điểm: Service

Ưu điểm: Bed super Breakfast bad

Ưu điểm: The Location is beautiful and serene and The staff are extremely friendly and welcoming...

Ưu điểm: The beach view

Khuyết điểm: Absolutely nothing

Khuyết điểm: I didn't like how the staff treated us especially the guy who was making breakfast (eggs) on 5/08/2019.

Ưu điểm: The staff were amazing and provided a quality service that my daughter really liked

Khuyết điểm: Lack of mosquitoes nets in the room

Ưu điểm: I especially want to thank Julie at the front desk, she was always great! The breakfast was good, the location was quiet and secure. The atmosphere was perfect!

Ưu điểm: At beachfront

Khuyết điểm: Food was mainly catered for Indian culture. No variation in buffet dinner, same spicey meals without variation. Got tired of eating same thing! There were 2 coachroaches spotted on a buffet container. When i pointed them out to staff, she simply squashed them and continued serving same food. The front desk staff were without customer service skill coming across as though you are bothering them when you ask for their help. Customer service scores a 2/10. They could not price match as advertised on site. The hotel was very noisy on Saturday with a wedding event that carried on till 0300am.

Ưu điểm: Amazing friendly staff..the hotel is right on the beach and I loved that between the rooms, the bar and the restaurant is an open field with an awesome view to the beach. I also loved The food the whole time I was there!

Khuyết điểm: The bathtub was very old and stained.

Ưu điểm: Some people prefer and I fans rather than A/C It will be good if installed beside the A/C

Khuyết điểm: The bathroom are not good. wifi not working. too much noise.

Ưu điểm: Nothing

Khuyết điểm: Almost everything

Ưu điểm: Friendly staff

Khuyết điểm: Breakfast requires improvement to make it more attractive

Ưu điểm: None

Khuyết điểm: The Matress is very hard and uncomfortable

Khuyết điểm: No hot water

Ưu điểm: Friendly and helpful staff. Good cuisine and nice poolside on the rooftop. However the pool should barricaded to avoid accidental falls.

Khuyết điểm: Some of the rooms are stuffy. Need to change old stuff to give some freshness

Ưu điểm: It is a good hotel in downtown Mombasa with a nice swimming pool on the rooftop and spa.

Khuyết điểm: It needs a renewal of the bathrooms.

Ưu điểm: the staff very friendly

Khuyết điểm: the whole hotel needs a renovation

Ưu điểm: The uji was terrible! The waiter volunteered to help but in a rude way. She said, "Unataka mini?" when she wanted to help me with the beverages.

Khuyết điểm: The room wasn't too clean. It was dusty, esp under the sink. The mirror was dirty. The shower curtain was dirty. I wish you gave two bottles of water. I wish you provided shower caps, face towels, lotion and slippers or house shoes. Your staff - totally lacking in PR! No salaams, no helpful information, didn't even ask whether l enjoyed my stay, nor did they invite me to visit again.Your staff were the worst!

Ưu điểm: A very big and comfortable bed. Large room. A large balcony

Khuyết điểm: Area roundvthe lift cluttered with mops, bucket, cleaning material.... unsightlyc

Ưu điểm: The service at the bar was excellent!

Khuyết điểm: Your breakfast tables have a rod underneath that kept hitting my legs.

Khuyết điểm: not a good variety on breakfast buffet

Khuyết điểm: Thieves and cockroaches!  If you are planning to go to Mombasa don’t ever go to Sentrim Castle Royal Hotel! I got stolen of KES 6000 in the looked luggage room. Had my shillings in proper bunches of 10.000 each. Someone removed 3000 from each bunch, hoping I wouldn’t notice, but I did. My son had a broken shower and plenty of cockroaches in his room. And the hotel did nothing about it. They promised to send my stolen money back by M-pesa but it never happened. I am deeply disappointed! One of my worst hotel experiences in Kenya.

Khuyết điểm: The bath tab is combined with the bath shower. The tab is slipper so could cause an accident.

Ưu điểm: Everything was great

Khuyết điểm: Towels

Ưu điểm: Nothing at all

Khuyết điểm: Environment, food, smell, staff, Price.

Khuyết điểm: Breakfast lacked pancakes

Ưu điểm: nothing

Khuyết điểm: Linen and towels old..in pieces, dirty place, noisy,... you wonder if there is a manager or if its not bankrupt . It is advisable that booking rep sees/visit the place. Your descriptions are completely different to reality

Ưu điểm: The location

Khuyết điểm: Employees attitude, cleanliness