Days Inn by Wyndham Coliseum Montgomery AL

I arrived late Tuesday evening and the clerk was very pleasant. SHE was warm and welcoming. Explained things and when I encountered the roach situation she took care of me promptly and was very apologetic. I wish I would have gotten her name so she could get the proper recognition she deserves. Overall stay was good. The room was big and spacious. Comfy bed. Very quiet!! The room just need a good deep cleaning. Dusting, steam cleaning, and the use of the ozone machine to rid of the cigarette smell would be great!!

The first room they put me in was Room 217. Upon entry a Roach crawled across the desk. The night clerk promptly moved us. The new room was better. I booked a smoking room accidentally and you know they treat those rooms ANY TYPE of way. Room could use a good dusting/cleaning. Cigarette packs, buds and ashes still in a few drawers. The clerk I delt with when I needed my key remade Wednesday afternoon and upon check out were just unpleasant and down right rude. No welcoming feeling. Frowned up faces did not speak. When I went to check out there was no one around. I rang the doorbell SEVERAL times and no one came. I went to the hall and asked outloud was anyone working. A older lady finally came and she didnt say one word. Not, I apologize for the delay, not Hello. No form of greeting whatsoever. Just held out her hand for the key. Then just slid my bill in front of me with a pen. Doesn't engage and ANY conversation or ask how was my stay. Has to be the rudest interaction I have ever had at a hotel. She was probably the owner's spouse or relative, which makes it even worse. Don't be in the HOSPITALITY BUSINESS if you aren't even going to speak to your guest.