City Comfort Hotel on Arbatskaya

Location

I was in May in this hotel. The room was nice, clean, the staff very helpful. This time, paying 60 euros instead of 50, the room was worse, without frigo. Twice during our stay the room was not cleaned, the bed not prepared and every day there were not enough towels. This staff was not helpful. In order to print the boarding cards, got through our computer, they wanted to be paid 500 rubles per page; in all 2000 rubles (27 euros)! Location is wonderful, but...

Very good location. 5-10 mins walk to Kreml, Vasiliev cathedral and Arbat street. Breakfast was ok. A solid budgetalternative for a cheap price. Staff will always try to help and solve situations even though it was difficult to communicate in english. The facilities are not top class but acceptable.

There was construction work locally making a lot of noise early in the morning and the room was poorly sound isolated on the first floor as you could hear other guests entering in the evening or having conversations. There were four administrators at the hotel changing shifts. Most of them were kind and serviceminded. At some occasion staff at place handled a situation very clumpsy and unsmoothly. Another thing I didnt appreciate was that the hotel preauthorized my creditcard 10 days before the visit without giving any information it was them.